Citrus Hotel, Lonavala

Ranked 9 of 460 hotels in Lonavala

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What travellers are saying about this hotel

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Reviews summary (307)

Best time to travel

Preferred with

Preferred for

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Experience Scale

Average rating

Destination
5.7 / 7
Location
5.4 / 7
Appearance
5.7 / 7
Front Office
5.7 / 7
Service
5.9 / 7
Room
5.8 / 7
Food & Drink
5.7 / 7
Activities
5.1 / 7

Video Reviews (3)

Arun Kumar Jain

India
5 Reviews | 23 Readers

"Nice place to stay with family/..."

01:35
Overall Rating
7.0 /7
  • 224

Punita Somani

Mumbai
13 Reviews | 96 Readers

"Decent hotel, good stay"

02:02
Overall Rating
5.0 /7
  • 369

Ronak Sarda

Mumbai
15 Reviews | 164 Readers

"Value for money, bit far from m..."

01:49
Overall Rating
5.0 /7
  • 352

Reviews (307)


Mumbai
13 Reviews | 19091 Readers

Wonderful stay

5.4/7
Posted 24 Mar, 2016

The first thing that comes to my mind while talking about Citrus Hotels is unmatched hospitality. I am a frequent traveller and a more frequent hotel reviewer so I observe things a little more minutely and I must say the service that I received at Citrus Hotel in Lonavala is without doubt the best in recent times The location of the hotel certainly is a plus point, it's very close to the market yet away from the hustle and bustle and nestled in an undisturbed lane off the main road. The rooms are clean and decent. There are no conventional switches in the room but a customized central block which has all light/fan controls this could be a little ambiguous to use initially until you get accustomed to it. The swimming pool (at one end of the resort) is sufficiently large and clean and at a depth of just 4. 5 feet is open to all. I liked the open shower at the pool. With tree leaves constantly falling inside the pool and some dead mosquitoes, it could do with better cleaning though. The breakfast spread was extensive including everything from Paratha, Poha, poori to idli, cornflakes, bread, baked beans, juices and a live counter for dosas The good part about the hotel package is that it's inclusive of almost everything including the gaming room to a private theatre and complimentary WiFi in your room (even the best of hotels provide free WiFi only in the lobby area) Coming to the Citrus brand service, there's a valet service at the entry and you don't have to worry about your car parking. The room service was prompt and the hotel staff is very welcoming. A special mention of Brahma who was very friendly with my son and some others with him (sorry, unable to recollect their names) who attended us through the breakfast. It was gracious of the chef to personally come and attend us Some areas of slight improvement, the dining area was infested with too many tiny flees during the breakfast which at times gets irritating. They could do away with this. I had asked the front desk for cleaning the room while we were out not sure if they forgot or there's a policy to clean the room only once However this notwithstanding, it was a delightful stay at Citrus Lonavala and I hope to visit their properties at Luni, Rajasthan (my hometown) and Mahabaleshwar soon. Keep up the good work.

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1 Review | 33 Readers

Mumbai
4 Reviews | 5436 Readers

Mumbai
4 Reviews | 1616 Readers

Good rooms & activities; average food

5.5/7
Posted 1 Dec, 2014

I had a very good experience in this hotel. I did not face any problem to find out the hotel. It was located in the city. Pick-up and drop facility was provided by them. Inside and outside look of the hotel was very natural and beautiful. Staff behaviour was very good in that hotel. There was no delay in getting room I took AC room. Wash room and all were neat and clean. Bath tub also was there. Swimming pool, gym, spa, indoor and outdoor games, and other activities were available in this hotel. I had food outside the hotel because the restaurant was very expensive there. It was a relax kind of holiday. I went there with my family Lonavala is a very good place. I would like to recommend it to other people. I have no suggestion about the hotel. Location wise, it was very good. Appearance wise, it was good. Check-in and check-out process was very good. Services of the hotel were good. Room was very good. Food was average. Activity part was good.

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Mumbai
1 Review | 450 Readers

Poor houskeeping, poor food quality for the given price

3.6/7
Posted 19 Oct, 2014

My husband and I had been to Lonavala in March 2014 for a short 2N/3D trip to Lonavala along with another couple. After Reading a few good reviews online (on Trip advisor) and ignoring a couple of bad ones, we had decided to stay in Citrus Hotel in Lonavala. We paid Rs. 15, 000 per deluxe AC room inclusive of breakfast and dinner. We were happy with the deal thinking that we would have a good stay. However, in a stark contrast to the impression we had, we feel that the service we received was poor. I want to bring forward the following feedback: The worst was the dining area. There were cockroaches inside the coffee blender and also near the area where bread was kept. The breakfast had limited options; however the live counter was a relief and enjoyment, although the roaches spoiled it all! There were spider webs in the sitting area near walls, no one bothered to keep clean, we had to point and instruct the staff to clean it. The dinner had no buffet, and reason given was we don't have enough accommodation. Even in the a la chart, most of the things we said we wanted were not covered in our package; we had to argue with the manager to get a few options made available. We were also not pleased with the preparations. A few good things about the hotel ar. The location of the Hotel, it is not very close to the market but not too far, which was okay with us. A car can be helpful in such situation. Rooms were kept clean and the overall ambience in the room was pleasant. There is mini theatre were kids and even adults can enjoy movies. One can even ask for CDs at the reception and watch movies in the room. Swimming pool is a good fun, thumbs up on that one. My conclusion is that this hotel is expensive for the level of service they provide and cleanliness is a big, BIG issue that needs to be taken care of!

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6 Reviews | 24 Readers

2 Reviews

Reviews summary (307)

Best time to travel

Preferred with

Preferred for

More

Experience Scale

Average rating

Destination
5.7 / 7
Location
5.4 / 7
Appearance
5.7 / 7
Front Office
5.7 / 7
Service
5.9 / 7
Room
5.8 / 7
Food & Drink
5.7 / 7
Activities
5.1 / 7

Top Reviews


Mumbai
1 Review | 2733 Readers

Spent 2 days @ Citrus lonavala... Food : Grea...

4.9/7
Posted 31 Jul, 2010

Spent 2 days @ Citrus lonavala... Food : Great taste and Value for money. Do eat the Calazone Pizza...am surely coming back for the food. Service: Promt and Courteous. Reception: After booking on Internet and proving my address why do you want me to fill up a form...Identity proof should be enough. If not a welcome drink..atleast a glass of water would have been appreciated. Rooms: Stayed in a premium room (Paid 6000 per day; worth only after the FB 1 + 1 day free offer). Rooms were neat & clean without a view....we were able to view the neighbours private bunglow and their rooms, it was very close and had to keep the curtains as is. Hotel Amenties There is a pool table and Air hockey table and some good board games like scrabble etc Mini Theatre: DVD/ CD player available, but no movie collection. As of now guest are expected to carry their own CD/DVD. Spa: Provides massage and steam facility.

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Pune
21 Reviews | 25759 Readers

Enjoyable visit and stay at such a best hotel

6.4/7
Posted 9 Nov, 2015

First time we visited to such a huge and nice hotel. We went to visit Lonavala for 1 day. We stayed at this hotel. This is the best hotel I had experienced ever. The staff is very good. The planning of them is very good. The service is fast. Timely service is provided to us by staff. Rooms are small but very clean and I like the interior of the hotel most. Some what expensive visit but we enjoyed a lot. I will recommend this hotel to everyone. Game zone, private theatre, swimming pool were all avaialble there. We enjoyed that a lot.

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1 Review | 2747 Readers

We thoroughly enjoyed our stay here. The facilitie...

5.4/7
Posted 20 Nov, 2010

We thoroughly enjoyed our stay here. The facilities provided here was excellent. However the size of the room was not sufficient to stay along with children.The room service were very professional, they were friendly.However the bed sheets were not changed only rearranged at tyhe time of cleaning of room.Overall stay was good.Breakfast was good with a wide spread - eggs to order, one north Indian item, two south Indian items and cornflakes, toast etc.However the food doesn\'t taste great.

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Delhi
27 Reviews | 1121 Readers

Amazing, loving and rejuvenating

6.3/7
Posted 26 Oct, 2015

Come here and just lost in your worlds of dream. The hotel gives you very exotic view. I and my better half was here. We both enjoyed to our fullest and loved the staff co-operation. They well take care of yourself. They look after your needs. The room is well maintained and gives you a sense of decency. The food and beverages are of high quality level. I love the food here. They arrange ferry as per your wish to ride around the city. I loved the stay.

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Delhi
1 Review

Helpful staff and good food

6.3/7
Posted 8 Sep, 2016

I had visited this hotel with my family for relaxation purpose. The transportation facility was available nearby the hotel. The garden was available at the hotel. The behaviour of the staff was friendly and helpful in the hotel. All amenities were provided in working condition. All types of food were available in the hotel. The food quality was good and tasty. I would not suggest anything to this hotel. The activity was available in the hotel. I would recommend this hotel for other travellers.

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Overview

www.citrushotels.com

Citrus Hotel is ranked #9 among the 460 hotels in Lonavala with an average rating of 5.6 out of 7. It is one of the 4, 4-star Resorts in Lonavala. It is part of the "Citrus Hotels & Resorts " chain of hotels in India. On HolidayIQ, it has a total of 80 photos, 307 text reviews and 3 video reviews and is rated top for its Service, Room and Food & Drink. It was also named winner of the Better Holiday Awards in 2017 under Great Location.

The online booking price of the hotel ranges between Rs 11,500 to Rs 12,900 per night. The hotel offer 34 rooms to check availability or to avail complimentary breakfast, we recommend contacting the hotel to check if the final tariff includes it.

The ambience and the location of the hotel makes it a suitable option for variety of travellers. Family (46%) and Couple (39%) are the most common type of travellers that like to stay here. 66% of guests enjoy the hotel's relaxed environment, whereas 17% have rated the ambience as romantic.

Although the hotel is a suitable stay option throughout the year for travellers, book your accommodation in the months of Oct, Nov and Dec for the best experience.

Citrus Hotel is located at Wadekar Road which is approximately 2 Kms from Lonavala railway station . Due to the close proximity, it is considered as one of the best stay option. Tunga Fort (1 Km), Ryewood Park (1 Km), Lonavala Lake (2 Kms), Shree Narayani Dham (2 Kms) and Tiger's Leap (2 Kms) are some of the popular sightseeing attractions located near the hotel.

The hotel ensures you are well taken care of during your stay. By providing free wifi access, the hotel makes sure you are always connected to the internet. It has a lovely outdoor swimming pool where you can take a quick dip or just relax your muscles after a long day of sightseeing.

Other amenities include Laundry Services, Doctor On Call, Parking Facility, Restaurant and Room Service. For checkin and checkout time, we suggest contacting the hotel.

If you are in need for airport transfers or require a car for sightseeing around the city or you have to do an early check-in, then we recommend contacting the hotel directly and requesting for these additional services. All of the available amenities ensure your stay is enjoyable and free from any hassles.

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