Mahabaleshwar Hotels

Citrus Hotel Mahabaleshwar, Mahabaleshwar

L.C. Dsouza Road, Mahabaleshwar (Tapola road, Aaram chowk Mahabaleshwar

Ranked 2 amongst 406 hotels in Mahabaleshwar

5.8/7 155 Reviews
Citrus Hotel Mahabaleshwar,Mahabaleshwar
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Citrus Hotel Mahabaleshwar Overview

Built in rustic colonial style architecture, the Citrus Chambers hotel is set in a serene location in Mahabaleshwar and has a 3-minute check-in time. The hotel is set in sprawling landscaped gardens, providing a scenic view. The rooms are charmingly furnished with air-conditioning, mini bar, WiFi, laundry service and a 24-hour room service. The restaurant, Biso, is top-notch and serves Mediterranean as well as local Indian cuisine, day and night.

The resort, situated in the Western Ghat mountains, has a swimming pool and playground for the amusement of children. Paradise is the in-house wellness spa where guests can get relaxing massages. The Van Gogh Conference Room is ideal for corporate events and also birthday parties.


Reviews (155)

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Experience Scale

Average rating

Destination
6.1 / 7
Location
6.1 / 7
Appearance
5.9 / 7
Front Office
5.8 / 7
Service
5.9 / 7
Room
5.9 / 7
Food & Drink
5.8 / 7
Activities
5.0 / 7

Citrus Hotel Mahabaleshwar Reviews (155)


"Average hotel"

4.0/7
Posted 12 Aug

Room big in size but not well managed, need considerable improvement in interior management,location is good,value of money is not worth, need more amentitues & improvement in food quality.need to lower tariff

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Banda
2 Reviews

"Worst hotel "

1.2/7
Posted 11 Aug

Room filled with smell. Services not offered. No night services. Very bad behaviour of hotel staff. Bathrooms not clean at all. it's the worst hotel I have stayed till date. No value for money. Will give Zero ratings.

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1 Review | 2 Readers

"The location is Close to the temple"

3.9/7
Posted 11 Aug

Had only booked the hotel room for the night... Had checked in in the evening.. The staff was polite and nice... The location good... The amenities were average... The breakfast served was good... Overall an average experience...

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2 Reviews | 2 Readers

"Nice stay "

4.7/7
Posted 3 Aug

Good experience. Room clean. Service was good. Location was ok. Food ok. Staff ok. Electricity issue was there. Due to some major fault, the electricity was not available all night. Generator was working but AC not worked through out the night.

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1 Review | 2 Readers

"Good location and service"

6.5/7
Posted 26 Jul

Location is excellent with the mian market place being 100 mts away. Clean and good service with perosn to attend withing minutes. Food also was good. The main eating joints are near by. Rooms were clean with proper water and other things in place. good stay

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"Average hotel"

4.0/7
Posted 12 Aug

Room big in size but not well managed, need considerable improvement in interior management,location is good,value of money is not worth, need more amentitues & improvement in food quality.need to lower tariff

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Banda
2 Reviews

"Worst hotel "

1.2/7
Posted 11 Aug

Room filled with smell. Services not offered. No night services. Very bad behaviour of hotel staff. Bathrooms not clean at all. it's the worst hotel I have stayed till date. No value for money. Will give Zero ratings.

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1 Review | 2 Readers

"The location is Close to the temple"

3.9/7
Posted 11 Aug

Had only booked the hotel room for the night... Had checked in in the evening.. The staff was polite and nice... The location good... The amenities were average... The breakfast served was good... Overall an average experience...

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2 Reviews | 2 Readers

"Nice stay "

4.7/7
Posted 3 Aug

Good experience. Room clean. Service was good. Location was ok. Food ok. Staff ok. Electricity issue was there. Due to some major fault, the electricity was not available all night. Generator was working but AC not worked through out the night.

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1 Review | 2 Readers

"Good location and service"

6.5/7
Posted 26 Jul

Location is excellent with the mian market place being 100 mts away. Clean and good service with perosn to attend withing minutes. Food also was good. The main eating joints are near by. Rooms were clean with proper water and other things in place. good stay

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5 Reviews | 7 Readers

"Location is good"

1.9/7
Posted 18 Jul

we book deluxe room but they allocate us ordinary room, I asked for this they reply very arrogantly and they don't know how to speak with guest, really bad experience. Rooms were dirty and there is no towels and soap in the bathrooms, pathetic service. Don't go for food in this hotel, food was not up to the mark.

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2 Reviews | 2 Readers

"Stay was comfortable "

5.0/7
Posted 16 Jul

room service wss good location of the hotel is good facilities best this trip was to amarnath shrine for which I had to stay for a day and the stay was really memorable next time also I would like stay

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"Good location, Dirty rooms and Pathetic service"

2.5/7
Posted 12 Jul

Very dirty bathroom. toilet seat was not up to the mark. Windows were not having the lock from inside leading to sense of insecurity.Service was very poor since we were initially declined the breakfast citing the reason that they have not received any communication regarding free breakfast. We got breakfast after lodging complain with MMT helpdesk. Going forward I am not going to stay in this hotel.

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"Near to Raghunath Mandir and main market "

1.9/7
Posted 8 Jul

No lift to carry luggage to 2nd floor and difficult for elder persons to climb stairs. Staff not courteous. 5 Rooms given were not clean, dirty linen, blankets and beds were torn and stinky. AC in rooms were old window / split type , not cooling. Reason given was voltage fluctuations. No hot water was coming and when complained asked us to wait till rooms are vacant so that bucket of water can be given. We had to take cold water shower. Dinner we ordered Maggi for kids and in the night all of them had vomited and were suffering of stomach pain. When complained no one bothered and instead blamed for overeating . Morning we had to continuously follow up To get complementary break fast from 7:30 am and finally it was served with 1 Aloo Parata +Tea+curd+picked. Poor quality interiors, old dusty curtains , cots, paint peeled off from walls . No proper sleep due to power fluctuations during night time. Worst experience in life for having trusted reviews in make my trip site while booking.

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"Location is good "

6.0/7
Posted 4 Jul

Room was good, location excellent, all in all worth of money car parking available very near to raghunath temple market connected easy to found important things to buy from the market place. Thankyou.

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Top Reviews of Citrus Hotel Mahabaleshwar


Jaipur
5 Reviews | 862 Readers

"Excellent location and courteous staff "

5.5/7
Posted 8 Feb, 2016

I started my trip with apprehensions about credibility of Mahabaleshwar as a hill station (as I'm an avid lover of the majestic Himalayas). However, once I reached there, my fears disappeared. Place is quaint in the lap of mother nature, not much commercialization has happened thus pollution-free. We reached hotel at around 1:30 in the afternoon, were greeted by the hotel staff and were allotted well appointed rooms immediately. Hotel location is a big plus (not far from the main market yet away from hustle-bustle and noise). Property is very attractive, a huge colonial bungalow as the main section (with suites, reception, restaurant & entertainment area) with a relatively new constructed wing comprising of deluxe and superior rooms in the back side. Greenery everywhere with seasonal flowers at full bloom. A well maintained swimming pool, enticed my son and relatives to take a plunge but they were out soon as the water was cool and it was late in the evening. Breakfast spread (included in plan) was well thought of with variations everyday and the dinner buffet comprised of variety with excellent preparations. Food quality & room service were good and quick. Other entertainment source included Table Tennis, video games, chess, carrom, cycling, small football zone, etc and a hammock in the front lawn. Rooms were clean, with all the amenities (tea/coffee maker, in room payable food items, cable TV, etc). Toilets were good with all new fittings, a glass partition for bathing area & abundant toiletries (conditioner, shampoos, etc). Linen/Towel/napkins were very clean and extra/replacement were available on a call. Hotel has ample parking space and is very close (approx. 100 mts) to the most happening place of the town (main market). Perfect for a group/family holiday, everything available, any kind of food could be ordered. What else one needs! :-) Only drawback is that on Tuesdays, there is a local market arranged on the street in front of the hotel, which restricts the vehicles entry on the road and to the hotel. Nearest parking place is around 100 meters away, which is manageable. However, the senior citizens and people with walking disabilities might like to keep it in mind while planning their trip. Would highly recommend and like to revisit & stay at, in future.

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6 Reviews | 5140 Readers

"Holiday destination for Summer season stay"

6.1/7
Posted 23 Mar, 2015

With Mumbai's climate getting all hot! We decided to chuck the summer heat and enjoy some cool pleasant climate at some hill top. And yes, Mahabaleshwar it! Though its a long journey, but we were all excited to be there. It took a long tiring 5 hrs drive to the hill top. All drained we reached the Citrus Chambers (as it states in Google Map) and looking at the surrounding of the hotel we felt refreshed. We took a little tour of the property and seeing the pool couldn’t hold ourselves to take a jump. The pool was fun! It has there goal posts for play. I am sure if you have a gang its gonna be a hell of fun!. The next amazing thing was the bed, it was soft as compared to any other hotel. Wish I could keep lying there all day. The room was cosy and comfy. It had these antique doors that gave that classic look. After long journey and dip in the pool we were super hungry. The best thing of this hotel is that they have 24 hrs room service. So, we ordered for a chicken chilly and only one word for it 'heaven'! The best food and generous quantity. Ordering is always confusing however the staff was very nice and helpful. Also, we wanted to watch a movie that was in the pendrive and our room TV was not supporting it. So, when asked for a way out to the staff he replaced the whole set-up for us. That's so sweet! This completely depends on availability. Amazing place, its pleasant in summers. If we are sportive or love nature it is a place for you. Don’t miss out on Go-karting, dirt biking, paint ball (with group), boating at Venna Lake and Horse riding. Visit to Mapro factory and garden is a must. And if you are at Mapro garden don’t forget to sip on strawberry thick shake. Relishing it is! However, we stayed for a day and missed out on many things we could do. In my next visit I will definitely would want to visit the Theme park/Water park (on my way), Velocity entertainment and going to table point. Citrus is the place at Mahabaleshwar. If you are staying there, no need to worry for anything. Even if you forget your brush the staff will get one for you. It's a calm place and w had fun and hoping the ones reading my review enjoy it too. Just one thing don’t annoy the monkeys. Hehe!

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Nagpur
1 Review | 1167 Readers

"I booked 15 rooms for my 45 guests with all meals..."

6.5/7
Posted 14 Sep, 2011

I booked 15 rooms for my 45 guests with all meals plan at Citrus Chambers for one of the conference of the Nagpur ICAI, during 18th August 2011 to 23rd August 2011 as i was the Incharge & Chairman for the same. It was a Conference cum Leasiure family gathering of Chartered Accountants families of Nagpur consisting of womens & small childrens also. We had a fantastic time at Mahabalehwar and Citrus Chambers. The Hotel was very elegantly decorated with a beautiful lobby. On arrival at midnight on 3.00 am we were welcomed by the full staff of the hotel including the General Manager. On entering the rooms, i found that the rooms were quite spacious and the layout of room was very well planned. The rooms were well decorated with all the facilities. Amazingly the Rooms were so well maintained that there was more than less than normal smell, which is usually there in the times of monsoon in the hill stations. The food quality was awesome & all our guests enjoyed the delicious food very much. Infact i can say the variety & quality of food was the show stealler. More than 100% marks for the delicious wide ranging quality food.The Staff was very couertous and helpful. The Hotel staff was available in midnight also to provide for milk for childrens. One of our guests had fast on 22nd & asked me for something which can be eaten in fast. I asked the hotel people in night at 8 pm of 21st Aug & they immidiately changed the menu for the next morning & whole day. Infact they specially prepared Aallu Paratha which was not there in the menu & packed it for our guests who went for sight seeing & eat only one time on the day of fast. The swimming pool was clean & propperly maintained even during these time of heavy monsoon & that was incredible on the hotel part as our guests enjoyed swimming also. The housekeeping staff also deserve kudos for maintaining the hotel & rooms so well during Monsoon time. The Conference hall was very well decorated & hotel aaranged a Magic Show on their own for the childrens of our group & also on our request arranged a DJ night for our Guests. The inhouse Spa was very well maintained with an expert technician & was value for money. We had 7 cars with drivers & the hotel provided woolen sheets for night & Hot water facility with washroom for all of them. The only thing which i found lacking was shortage of recreational indoor games like carrom, Table Tennis, Badminton, Pool Table etc & asked the hotel management to make provision for that in my suggestion form also. The hotel does have a beautiful playing area for childrens where childrens from our group enjoyed very much, but for people staying more than 1 night, something more is needed.In all we had a fantastic stay at Citrus Chambers and enjoyed a lot there. I personally recommend Citrus Chambers for people with family who can enjoy thier stay in the beautiful & serene Mahableshwar hassle free & enjoy their holidays to the fullest.

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Mumbai
2 Reviews | 326 Readers

"Well maintained property; great staff and services"

7.0/7
Posted 22 Jun, 2015

The hotel location was very well accessible and in the middle of the city. There was no issue in finding the hotel. There was absolutely no delay in check-in and check-out. The appearance of the hotel was pretty. It was a well maintained property surrounded with garden. They had also provided the Wi-Fi connectivity. The staff and services were great as they were friendly and approachable. They were on time for our request. The hotel provided welcome breakfast as complimentary. The hotel food was very good with huge varieties of cuisine. They had buffet system for food. The hotel had a swimming pool which was maintained very well. The room had a mini bar with balcony and it was also very spacious, neat and clean. The geyser, refrigerator and other amenities were provided and well maintained. The overall stay was value for money. We didn't opt for sightseeing. I would like to recommend this hotel to other tourist too.

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Mumbai
123 Reviews | 19173 Readers

"A property with lovely service"

5.5/7
Posted 4 Nov, 2015

Just a great place to spend your vacation & is a no brainer as its close proximity with market & easy access. The property is lovely from exterior & well-decorated interiors as well. The check-in was swift & given a good welcome with welcome drink being served. An awesome place to stay with nostalgic British-era rooms giving one that historical throwback angle. Neat, clean & spacious rooms with good, comfortable beds & clean linen. The bathrooms were clean, hygienic with running hot water. Electricity is a problem in Mahabaleshwar with many power cuts, this property had its own generator also. Food was very tasty and amazing. The service was brilliant with staff going out of its way to help us.

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