Citrus Backwater Spa Retreat , Alappuzha (Alleppey)
Spas

Citrus Backwater Spa Retreat , Alappuzha (Alleppey)

Rank 5
Ranked 5 of 337
Hotels in Alappuzha (Alleppey)
Average rating
6/7
1 86 Ratings & 51 Reviews
What travellers are saying about this Hotel
Experience scale
  • Excellent 30
  • Very Good 16
  • Good 3
  • Average 1
  • Below Average 1
  • Poor 0
  • Terrible 0
Average ratings on...
  • Destination 6.1/7
  • Location 6.3/7
  • Appearance 6.2/7
  • Front Office 6.2/7
  • Service 6.1/7
  • Room 6.1/7
  • Food & Drink 6/7
  • Activities 5.3/7

51 traveller reviews for Citrus Backwater Spa Retreat

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Khalid  P.s

  • Scout
  • Khalid P.s
  • Lives in Delhi
  • 3 Reviews
  •  310 readers
  • 7/7
  •  Posted 2 weeks ago
If you don't visit Alleppy at least once in life it's a miss and if you don't use Citrus Retreat & back water holiday packages it's really a big miss. They will treat you like their VIP guest. The food was awesome. The spa was really a great experience. Ambience and location was wonderful, actually I opted for two days package but I couldn't resist taking two more days.
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Ranchodoss Pg

  • Explorer
  • Ranchodoss Pg
  • Lives in Bangalore
  • 5 Reviews
  •  132 readers
  • 6.6/7
  •  Posted 4 weeks ago
A superb home like place. All nook and corner of the resort looked well maintained and well designed. It is situated on the backwaters. They provided a boat to travel away from the resort. Main beauty was the rooms - they were facing the lake/backwater. Don't know how perfectly they built like that. That too the climate was cool and slightly rainy. The natural look was awesome. Interior designs were newly modified I think. And the bathrooms were clean. If I were a movie director, I would make some song sequence here in the backwater.
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Prasanth

  • Scout
  • Prasanth
  • Lives in Afzalpura
  • 4 Reviews
  •  1 helpful vote
  •  405 readers
  • 7/7
  •  Posted 1 month ago
The hotel is located in an awesome location which itself is worth for the money you pay. The restaurant is very very good and spacious. I must appreciate the front desk and restaurant staff, who are extremely cordial. The rooms are well-maintained and tidy. You need to take a boat from the nearly bridge to reach this property and the ride is very good. The boat is arranged very quickly thus its hassle free. Special thanks to Pramod (front desk), Arun and other staff members for making our stay pleasant. We are extremely satisfied with this hotel and I would highly recommend this hotel for couples/families.
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Karan Madaan

  • Connoisseur
  • Karan Madaan
  • Lives in Pune
  • 16 Reviews
  •  20 helpful votes
  •  4975 readers
  • 3.5/7
  •  Posted 2 months ago
Citrus was a disappointment, mismanaged, can you believe that I had to wait for more than 1 hour to be picked up in-spite of timely notification and numerous call for reminders. If that was not enough, dinner buffet was not available though was part of package at 9 pm. Oh is it too late!! Rooms were not at all par with the price charged.
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Kamal

  • Scout
  • Kamal
  • Lives in Delhi
  • 2 Reviews
  •  1 helpful vote
  •  669 readers
  • 5.4/7
  •  Posted 2 months ago
Good hotel and nice place to go. We enjoyed a lot. Location is good. Hotel is good for a family fun zone. It is kerala and good scenic experience. Stay was pleasant treatment to the hotel. It was a 5 star hotel and value for money.
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  • 1 vote

Vipin

  • Explorer
  • Vipin
  • Lives in Delhi
  • 6 Reviews
  •  10 helpful votes
  •  483 readers
  • 6.6/7
  •  Posted 2 months ago
This is indeed a four star hotel. If you love pleasure and leisure you should visit there. Very nice experience when you can reach the hotel through a boat only which is provided by the hotel itself. Rooms were luxurious. Food was tasty a little over priced though. Indoor games were there. Complimentary massage was relaxing. Very good experience if you are ready to spend some bucks.
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  • 4 votes

Dilip Kasliwal

  • Scout
  • Dilip Kasliwal
  • 4 Reviews
  •  5 helpful votes
  •  712 readers
  • 6.3/7
  •  Posted 2 months ago
Citrus Retreat is very good hotel. I love this hotel and want to stay here again. The location of hotel is very good, staff is very co-operative and food quality is awesome. Swimming pool is little bit small but nice pool, gym & spa. Room was very clean & well maintained. Library was also available in hotel. I want to suggest that everyone should stay here.
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  • 2 votes

Kamal Shroff

  • Scout
  • Kamal Shroff
  • Lives in Mumbai
  • 1 Review
  •  2 helpful votes
  •  160 readers
  • 5.3/7
  •  Posted 3 months ago
Stayed in the resort in the end of Feb. Located in a lovely location surrounded by backwaters and farms. The resorts has a natural advantage for having great client experiences. However a couple of dampeners were the fact at the time of snack being served - a fly actually went into the tea - also the rooms were having a lot of dead insects which required to be cleaned up. They offered another room immediately but we insisted on the same room because of the view. My view is that, the resort should adopt - air tight windows across - this will not allow the insects to creep from the very very small gaps in the doors and windows. The food quality and service was very good. Overall satisfied with the resort.
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  • 2 votes

Srilesh R

  • Scout
  • Srilesh R
  • Lives in Bangalore
  • 3 Reviews
  •  15 helpful votes
  •  1373 readers
  • 6.6/7
  •  Posted Jan 7, 2015
When I selected this property I was not sure if this is the correct choice, I read a lot of reviews and some of them were really bad. But I decided to go with this as all the bad reviews had a reply from the Management and they acknowledged the concerns. Now after my stay there I never regret the decision. It was one of the best stays me and my family had in years.

From the time I called in to the resort to find my way to the time I checked out I never had a minute of regret. Yes I could have got a better deal if I had booked directly as the package that includes food, free massages and a lot of other things for the same price I had paid.

Now for the real meat of the review, Everyone in the resort from the security personnel to the room boys, reception to the Manager and to the cleaners to the waiters all had a smile always and were going out of the way to help every family and ensure that their stay was memorable. I read a lot of reviews of food being bad and overpriced, but no one mentioned that the quantity of food served was double than the normal. I ordered a fish curry in Kerala style the quantity was more than enough for two people and my kids and also one need to understand that Kerala Style has coconut milk and not everyone can take coconut milk so order food that you know. They have Chefs from Kerala and also one person from North of India so order your food according to your taste and not as speciality dish of the place. The food from my lunch to dinner to Breakfast was all wonderful. I was on Ala-carte for both Lunch and Dinner as my package was not great but cost wise I paid around INR.3000 ($50) for three people for two times and with the taste and quantity I cannot complain. Food was phenomenal as I ordered what I liked and not what was special of Kerala.

The best part was the events that were organized by the Manager and his team. I reached at 12:45 and got my room by 1:20 after a one hour break for Lunch and a small shower there was a paddy walk, I avoided this as I was not in a mood to walk for 30 minutes with two of my kids. Then I spend time with my family playing food ball in the small field they had and also played a round of pool. From 5 to 6 we had a Sunset house boat ride and that was more than enough to like the place and see the Alleppy backwaters.
Typically in every resort you just are left alone but in Citrus the team arranged a get together from 0630 PM to 0730 PM and a lot of the Guests were there and there was a lot of fun games with prizes to be won too and we all started talking to each other and got to know a lot of people and made new friends too and then the stay seemed pleasant. At dinner we had a great performance of a classical dance by a wonderful dancer and due to the evening event a lot us started sitting together and we all were having a great time and no one wanted to get back to the room to watch TV again. I did not turn on the idiot box the whole time I was in Citrus. These activities really made a difference to my Stay and thanks to the Manager Pradeesh who made our evening beautiful and the kids too moved it. They Citrus staff are a one great family and a great team, we loved our stay there. I know it is a big review but I assure you your stay will be a memorable one.

Yes lastly the best time to Kerala is from October to February so plan accordingly after that it gets hot and a lot humid.
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  • 2 votes

Chintan

  • Scout
  • Chintan
  • Lives in Vadodara
  • 2 Reviews
  •  1 helpful vote
  •  349 readers
  • 6.3/7
  •  Posted Dec 24, 2014
I love this place, I want to go again again. There is food is to delicious as well as healthy. I like there close to nature. There is people are too faithful as well as honest. Hotel location and staff are very nice. We enjoyed much. I further plan for going there.
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  • 1 vote

Khalid Rohan Rajiv Ranchodoss Khalid , Rohan, Rajiv and 83 other people have rated this hotel.
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Citrus Backwater Spa Retreat Address

8/504A-504N, Karimba Valavu,
Paravoor Village
Punnapra North

Kerala - 600014
India
Also known as Citrus Retreat

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