Alappuzha (Alleppey) Hotels

Citrus Backwater Spa Retreat , Alappuzha (Alleppey)

8/504A-504N, Karimba Valavu, Paravoor Village Punnapra North

Ranked 6 amongst 447 hotels in Alappuzha (Alleppey)

6.0/7 141 Ratings
Citrus Backwater Spa Retreat ,Alappuzha (Alleppey)
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Reviews (82)

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Experience Scale

Average rating

Destination
6.1 / 7
Location
6.3 / 7
Appearance
6.2 / 7
Front Office
6.0 / 7
Service
6.0 / 7
Room
6.2 / 7
Food & Drink
5.9 / 7
Activities
5.5 / 7

Citrus Backwater Spa Retreat Reviews


Kollam
2 Reviews | 2 Readers

"Complimentary breakfast was provided"

5.0/7
Posted 8 days ago

I had visited this hotel with my family. The destination of the hotel was good. There were no activities arranged by this hotel. The hotel was located in the city. The room was spacious and clean. All amenities were provided in the room. The complimentary breakfast was provided in the hotel.

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"Wi-Fi facility was provided"

6.1/7
Posted 9 days ago

I had visited this hotel with my family. The appearance of the hotel was good. There were no activities arranged by this hotel. The hotel was located far from the city. The room service was good. The room was neat and clean. The Wi-Fi facility was provided in the room.

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Delhi
1 Review | 359 Readers

"Conversation was not that much"

7.0/7
Posted 9 days ago

The food was very nice with quality and quantity. The location of the hotel was good. The outside view from the room was very good. I would suggest this hotel for upcoming travellers. The best part of the hotel was activities in the hotel. The room service was good. The behaviour of the staff's was friendly.

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2 Reviews | 62 Readers

"Unauthorized entry into guest room "

3.8/7
Posted 11 days ago

Stay at this place at your own risk. I was away using the pool at 7 am in the morning, when I returned the room was entered by hotel staff even though I did not ask for any cleaning. They left behind a walkie talkie.. Interestingly the room was not even cleaned by the staff who entered. When I complained about this the response was it was a acciden....

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Delhi
3 Reviews | 9 Readers

"Not so good place to stay"

3.8/7
Posted 22 days ago

Place is far away from Alleppey station. One has to go by boat there and it would be difficult to roam around the city. Good for people who don't want to go anywhere just stay in hotel. Food price is very high and at same time very poor quality. I left half of my dinner. Frogs water snake lizards insects are common in hotel. They provide fishing ro....

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Mumbai
3 Reviews | 7 Readers

"Great hotel for relax "

6.0/7
Posted 2 months ago

Very nice hotel for complete relax. Warm welcome don't have to wait for check inn superb staff the only thing which I don't like was lots of flies. Special thanks to mr. Chan any problem you have chan sir will definitely solve it. Very good stay at this hotel enjoyed a lot.

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Bangalore
9 Reviews | 16539 Readers

"Fantastic stay with family "

6.3/7
Posted 2 months ago

It was fantastic two days at Citrus with family. Really memorable holidays. Children enjoyed maximum. Right on the lake. Good and clean rooms, good food. Food variety to be improved. Will recommend to everyone coming to God's own country.

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2 Reviews | 5 Readers

"Abad Turtle Beach"

7.0/7
Posted 2 months ago

The hotel was good. The overall experience was good at the hotel. The best part of the hotel was location. I was satisfied with this hotel stay. I had visited this hotel with my family. The food quality and quantity was good at the hotel. The food was delicious and tasty in the hotel. The activity was conducted at the hotel. I would recommend this....

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1 Review | 6 Readers

"Good structure bad maintenance "

4.3/7
Posted 2 months ago

Booked holiday package from make my trip and picked citrus retreat based reviews. The property is located in the backwaters and we need to take a 15 minute ferry to the hotel. You may have to wait for the ferry though for - 20-30mins if it's not readily available when you reach the hotels office on the ground. We opted for **** view room thinking w....

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1 Review | 6 Readers

"Good hotel and staff"

6.0/7
Posted 2 months ago

This resort is serene, calm and peaceful. Good place to go on honeymoon or for relaxation. Worth for money, staff is very courteous and cheerful. Breakfast is awesome, need to have more options for lunch and dinner.

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Top Reviews of Citrus Backwater Spa Retreat


Bangalore
1 Review | 1463 Readers

"Refreshing, Splendid and Wonderful"

6.6/7
Posted 2 years ago

When I selected this property I was not sure if this is the correct choice, I read a lot of reviews and some of them were really bad. But I decided to go with this as all the bad reviews had a reply from the Management and they acknowledged the concerns. Now after my stay there I never regret the decision. It was one of the best stays me and my family had in years. From the time I called in to the resort to find my way to the time I checked out I never had a minute of regret. Yes I could have got a better deal if I had booked directly as the package that includes food, free massages and a lot of other things for the same price I had paid. Now for the real meat of the review, Everyone in the resort from the security personnel to the room boys, reception to the Manager and to the cleaners to the waiters all had a smile always and were going out of the way to help every family and ensure that their stay was memorable. I read a lot of reviews of food being bad and overpriced, but no one mentioned that the quantity of food served was double than the normal. I ordered a fish curry in Kerala style the quantity was more than enough for two people and my kids and also one need to understand that Kerala Style has coconut milk and not everyone can take coconut milk so order food that you know. They have Chefs from Kerala and also one person from North of India so order your food according to your taste and not as speciality dish of the place. The food from my lunch to dinner to Breakfast was all wonderful. I was on Ala-carte for both Lunch and Dinner as my package was not great but cost wise I paid around INR.3000 ($50) for three people for two times and with the taste and quantity I cannot complain. Food was phenomenal as I ordered what I liked and not what was special of Kerala. The best part was the events that were organized by the Manager and his team. I reached at 12:45 and got my room by 1:20 after a one hour break for Lunch and a small shower there was a paddy walk, I avoided this as I was not in a mood to walk for 30 minutes with two of my kids. Then I spend time with my family playing food ball in the small field they had and also played a round of pool. From 5 to 6 we had a Sunset house boat ride and that was more than enough to like the place and see the Alleppy backwaters. Typically in every resort you just are left alone but in Citrus the team arranged a get together from 0630 PM to 0730 PM and a lot of the Guests were there and there was a lot of fun games with prizes to be won too and we all started talking to each other and got to know a lot of people and made new friends too and then the stay seemed pleasant. At dinner we had a great performance of a classical dance by a wonderful dancer and due to the evening event a lot us started sitting together and we all were having a great time and no one wanted to get back to the room to watch TV again. I did not turn on the idiot box the whole time I was in Citrus. These activities really made a difference to my Stay and thanks to the Manager Pradeesh who made our evening beautiful and the kids too moved it. They Citrus staff are a one great family and a great team, we loved our stay there. I know it is a big review but I assure you your stay will be a memorable one. Yes lastly the best time to Kerala is from October to February so plan accordingly after that it gets hot and a lot humid.

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Mumbai
20 Reviews | 5265 Readers

"A memorable stay at citrus alleppey"

6.6/7
Posted 7 months ago

We had stayed at citrus allepey for 1 night and it was a memorable stay for us. Here's our story : We reached a pick up point and got lost to find the exact point, as the directions were not given properly. Jumped into the boat at the last minute before its departure (lucky). An upgrade of the pick boat is needed. The ride towards resort was beautiful, the picturesque backwaters brings a smile on your face. We were in for a surprise when we reached the resort, we had booked a lake view room but got upgraded to Pool Villa. The front desk staff were good and took care of the check in immediately. The rooms were massive, beautifully done decor with big king size bed overlooking the stunning backwaters. A small plunge pool inside the villa to relax was feather on the cap. The bathrooms were spacious. We had a private garden in front of the villa and you can go fishing in the lake (ask for the reception to give a fishing kit). They serve tea in the evening at the floating restaurant overlooking the paddy (beautiful). They arrange a backwater trip for all the guest and it was pretty good, for us it got a bit late due to another group who had their tour. But even then a late evening trip is well worth it.The dinner & lunch buffet were pretty decent, great taste and easy on your pockets.The traditional dance performance during the dinner was a treat to your eyes.Overall an excellent property and had a memorable experience. Thanks Citrus

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4 Reviews | 2226 Readers

"Location of the resort is awesome"

7.0/7
Posted 3 years ago

Alleppey as a tourist destination fully lives upto the hype around it. It is super awesome place with experience of living next to the back-waters in quite & beautiful place. One advice don't take over-night house boat as it becomes very boring beyond a point. One can easily stay for 2-3days relaxing in Alleppey enjoying luxuries of life. I must say The Citrus Retreat multiplies your leisure several time. I have traveled a lot across the country & I have to say that Citrus Retreat is the best of all. The Location of the resort is awesome, just next to back waters. The staff is excellent & is very caring. Resort has loads of facilities like private swimming pool, complementary house boat rides, free spa session, gaming facilities like pool table etc. The buffet has several options to choose from & food is very tasty. I must say the Citrus Retreat is for sure more than value for money you spend staying there.

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Kolkata
6 Reviews | 2570 Readers

"Peaceful stay in a lonely resort "

6.8/7
Posted 9 months ago

Situated just by the side of backwater. View from reception area and from the rooms in the same row of reception is very pleasant. Interior decoration of the rooms awesome, and very colourful painted pillars inside the room enriches it's beauty. Dinning room is very nice, you can enjoy beautiful Bharatnattyam dance during dinner. Food is also very good. One floating restaurant inside resort is perfect for spending afternoon teatime.

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1 Review | 108 Readers

"Awesome location; value for money "

6.7/7
Posted 8 months ago

This hotel is located behind the backwater. The location is awesome and the hotel staff are very kind and professional. It's very safe place to stay with family. Worth for money. The hotel arranges a 1 hour ride in canal during the sunset which was very great moment during the stay.

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