Golden Palms Hotel & Spa Reviews

Experience was very good. This was the second time I was visiting Golden Palms. Went there with family, my parents, brother's family and my family, three kids in tow. Getting to Golden Palms is easy, especially after the new elevated road on Bangalore Tumkur Road. Location wise nothing great to speak about. But the resort itself is very well done, though the age is now showing (for eg, though it is a 5 star, they still have CTVs in the rooms). The pool is huge and the kids will love it. The people managing the squash, tennis, billiards room etc. need to be a little more accommodative. For eg. when my wife requested whether they could give out the cycle at 6:30 AM rather than 7:00 Am (which is late for activities in a resort), the person behind the counter refused outright almost to the pint of being curt). The food in Cafe Soliare is really good. The buffets, whether breakfast, lunch or dinner are huge, very tasty and our family loved it. The staff are friendly and helpful and overall the highlight of our stay there.

Best Experience: The food!!

Well, we had an opportunity to stay in thsi property during my business meeting for 3 nights & four days and beleive me this hotel doesn\'t do justice with the big name it is associated with. The swimming pool which it claims to be the biggest in Asia is so so and ther service is pathetic. We had an experience of waiting for around 30 min outside our room because the key was not working and inspite of repeated calls to the reception it was not sent. The food quality was also average and the selection of the buffet breakfast cuisine was also not satisfactory. The rooms were marked with the presence of cockroaches and the standard of the room and its bathroom was not of a 4 star category. Since the resort has several golf cars and the distance of its rooms from the main lobby is far but to get such golf car service for dropping to your room is very rare and the service staff is not very co-operative. In a nut shell, we would never put this resort again in our stay list in banglore.

Best Experience: the lobby area and the greenery is very good and the swmimming pool is very big for all types of guests.The spa facility is quite nice with some unique packages like Cleopetras\' milk bath treatment.

Worst Experience: pathetic service, pathetic food & poor maintainence of rooms and bathroom.

The overall esperience was sad, esp, if you keep expectations that you would get \'near\' 5 star service. In fact, first day was good and the entire exp was ruined by response and discourteosy by Mr D Suresh, front office manger , leave alone the rest of the staff. The facilities and room get up was really good but the interaction with front office staff was cold.

Best Experience: The tranqulity,quietness and ambience. Friendly restuarant & poolside staff.

Worst Experience: Dealing with front office. I had a couple of concern with package inclusions and I had to voice every time to get of each of those. For instance, the 30 mins massage and Sauna was part of package but when we went to the spa , it was told its not part of it . Once I showed the details of the package we were given the same, after embarrasing 10 mins. Welcome drink part of package not given. Escalated it to both front office and their manager Suresh, both promised they would get back but never got any response. Left my business card at the reception at the time of check-out and request Suresh to call back, still awaiting. Just imagine if the manager is such irresponsible arrogance from rest of the staff is best not mentioned. Suggestion, be sure that you clarify all package and cost details at the time of check-in before you feel sad about the experience having paid so much.

GOlden palms is an excellent overall experiance .. the building and landscaping is quite opulent and food a lil predictable ..

Best Experience: Frolicking in the pool with my son...

Worst Experience: AC too cold .. esp in the nights .. and there was no room-heater availble even on request ( this was more required since we had a 9 month old infant with us)

The most impertinent and discourteous staff. Absolutely unfriendly. No ownership taken by a single person. Hotel is managed by bunch of imbeciles.

Best Experience: A disillusion.

Worst Experience: Food was decided by the Chef, very ordinary and bland food not matching their standard. The hotel staff would never budge to satisfy the guest. Shaded areas are very limited. To have team building activities in the open areas without shade, was absolutely difficult. Extra beds though requested at the time of check-in were not provided until 12am midnight. The SPA itself is not a very pleasant experience. Too many inexperienced people working out there. The best to quote would be ,when a staff working there was asked where is the coffee shop or the restaurant, he said \'I don\'t know\' and walked off. The Guest Relations Officer is a novice in guest relations and cannot cater to the needs of big group from a company or even go out of the way to satisfy a single guest. The staff is the least pro-active. The entire experience is like a treasure hunt, with mirages. Once bitten, twice shy !!!