Ganga Kutir, Resort & Spa, Raichak
South 24 Parganas, Sarisa, West Bengal 743368
Ranked 1 amongst 7 hotels in Raichak
Ganga Kutir, Resort & Spa Reviews (109)
Top Reviews of Ganga Kutir, Resort & Spa
I wish we were staying Abroad so that we can at least sue the management and the Director Mr. Harsh Neotia for the Insult and the harassment we felt at there Resort. We were all together 10 People taken 4 Rooms which are Numbered 26/27/42/43, went to celebrate my mother in law B'day but it was a complete nightmare for us. I would have given Excellent Rating to this property because of its location and Rooms, but except that everything has turned in2 a bad experience. Problems - I asked Mr. Ayan to drop me to there another Hotel for a musical programme at 7. 20 Pm in a golf car but his answer was Sir its raining heavily we can't drop. But at the same time when I was returning back at 9 in the same rainy weather, he was getting another couple in a golf car. I don't know what type of attitude it was. Problems - There were no 3 Bottle of Snacks at the time of Check In in all the 4 Rooms which they are supposed to provide to there guest and neither they remembered it. Problems - The Round Tubes which they give in the Swimming Pool for safety Purpose are all broken from sides, which can hurt any individual. Problems - It was raining on 2nd July Night and we were returning From there Another Hotel from a musical programme and it was raining heavily. Since the main entrance of resort is 5 mins walking distance from the parking. We asked there security guard for the umbrella but he didn't had any and then he called at the reception by dialling 9 and there answer was we will see if we can send any person. We waited there for 15 mins but no one turned up. Then again he called at 9 and this time the person Mr. Surojit said he is speaking from Room service and this is not his duty to look after. Again after 5 Mins we called 9 and again line went to Room service instead of reception don't know how and it was picked by Mr. Shankar and he assured that he is sending someone but we waited for another 10 mins and no one turned up. So after 30 mins of mental harassment and feeling insulted we walked down completely wet in the heavy rain with 5 month old child till the entrance. Problems - The harassment of the staff didn't end here, on 3rd July we went to there Hotel FFort to play games at 1 PM, so again there was no golf car. While returning back it was again raining heavily and the same story continued, no one send umbrella and we wait there again for 30 mins in the heavy rain and was completely wet. When we went to reception Mr. Som was there he listened everything but he didn't had any answer for the umbrella or the golf car. Problems - The Worst Part That they don't actually have adequate umbrellas in there so called Resort. The Attitude and negligence of there staff and the most there management who is not at all bothered to look after there guest. I have submitted my complain with Mr. Som and have send the same Copy in there Kolkata office to Ms Aritri Sarkar (Executive Sales) and posting my grievances here on TripAdvisor. I wish there was some authority to look after this problem faced by consumer.
Ganga Kutir stands out as the best resort around Kolkata due to the sheer experience that one would get there. The resort is located on the banks of the river ganges and all 14 rooms have a view of the water. The Sri Lankan architecture and decors add a majestic feel to the excellent location of the resort. The rooms are luxurious and the staff is also extremely courteous. We\'d been there for celebrating our wedding anniversary and the romanticism of the resort made it an ideal getaway for us. The best part was the fact that reaching there from Kolkata took us only an hour so we got a lot of time in hand when we reached Raichak
In my view hotel was located conveniently. Location of the hotel was fabulous. I stayed for two days in this hotel. I had no difficulty to reach the hotel. It was a relaxed holiday with my family before 7 to 8 months. Behaviour of the staff member was friendly. Services were fully satisfactory. Food was tasty. Activities were nice. Rooms were well managed, neat and clean. Hotel arranged sightseeing trip for us. Destination is awesome for travel. I can recommend this hotel for tourists.
It was a 3 days stay at Ganga kutri resort was a fine hotel, rooms were neat and comfortable and would suggest to add more variety in food, staff was well behaved and provided proper service. It was at convenient place and appearance were very nice, booking procedure were simple. Hotel was costly but a recommendable hotel and all in all we liked raichak as a place.
This is a beautiful property on the riverfront. As the Holy Ganges is just about to merge into the sea beyond this location, the river is very wide and beautiful. The entire property is on the riverfront giving stunning views and feel. The infinity pool is nice and the perspective is really deep.The hotel caters to exclusive guests as the number of rooms are few. However, the rooms are very large offering a very comfortable accommodation. The rooms get well stacked with fruits and dry snacks, and is also equipped with a flat TV and a disc player. For the ones who would like to do reading along the river front, the Hotel also has a nice library facing the river. Try for the river facing room, and you will really enjoy the stay.