Great Experience - Kufri- White Ridge , A Sterling Holida...
Rank 57
Ranked 57 of 523
Hotels in Shimla
Average rating
5.1 / 7
1 51 Ratings & 46 Reviews
What travellers are saying about this Hotel
Experience scale
  • Excellent 14
  • Very Good 14
  • Good 14
  • Average 2
  • Below Average 0
  • Poor 2
  • Terrible 0
Average ratings on...
  • Destination 6.6/7
  • Location 5.6/7
  • Appearance 6.1/7
  • Front Office 6.4/7
  • Service 5.3/7
  • Room 5.4/7
  • Food & Drink 5.6/7
  • Activities 5.1/7

46 traveller reviews for Kufri- White Ridge , A Sterling Holidays Resort

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Badrinath k j

  • Tourist
  • Badrinath k j
  • 1 Review
  • 5.9/7
  •  Posted 3 days ago
Right from the entry to this hotel, from the reception we got from the staff, to offering Welcome drink for us even at late night hours when we check-in, it was really an exciting experience for us. We check-in quite late in the night and since we had booked for 2 adults, and we had our daughter and son, they said we'll have to pay for 1 extra person and they will supply the extra bed for us. We were OK with it, as it would've been convenient for us also. But the extra bed never came to us and we didn't follow-up as we didn't have patience after the hectic day of travel from and then Kufri. So we just slept off without any extra bed and it was not that inconvenient for us.

Next morning when we were check-out, we told them since we didn't get the extra bed they shouldn't be charging us for the extra person. A fuss was made around this and some uncomfortable talks happened with the front desk staff, after which a manager stepped in and took the decision of not charging for the extra person.

But for this experience, this is a fantastic property, the food and the room service was good, Breakfast buffet was very good, the facilities and the location of the property is superb! Recommend this to other travelers, however just a word of caution to be clear on the expectations and follow-ups.
Badrinath k j 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 5/7
  • Room 5/7
  • Food & Drink NA
  • Activities NA
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Arun

  • Tourist
  • Arun
  • 2 Reviews
  •  1 reader
  • 4.3/7
  •  Posted 2 weeks ago
Nice living.. Just food can be improved

Bathroom can be provided with more enmities.. Like bathtub and tissues.. Can be placed in washroom

Otherwise stay was good.. View from room is wonderful.. You can see the valley from rooms windows.
Arun 's rating on...
  • Destination NA
  • Location 5/7
  • Appearance NA
  • Front Office NA
  • Service 4/7
  • Room 5/7
  • Food & Drink NA
  • Activities NA
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Ratnaraja

  • Tourist
  • Ratnaraja
  • 3 Reviews
  •  2 readers
  • 4.8/7
  •  Posted 2 weeks ago
Location is on the highway, but not close to any place other than the adventure resort which is exactly opposite to the hotel. Room was spacious, but there are lot of issues, like tiles broken in Bath room, finishing very bad at water outlet vents, heater made a lot of noise and disturbed our sleep in the early morning when centralized heater was switched on, bathroom exhaust fan was very noisy and can't stay in the room when it is on. Sounds from adjacent room were clearly heard in our room.
Ratnaraja 's rating on...
  • Destination NA
  • Location 4/7
  • Appearance NA
  • Front Office NA
  • Service 4/7
  • Room 7/7
  • Food & Drink NA
  • Activities NA
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Pawan raje

  • Tourist
  • Pawan raje
  • 3 Reviews
  •  4 readers
  • 4.0/7
  •  Posted 2 weeks ago
The hotel was above than price range but then also I also chose to stay, facilities are good, but there excuses are very funny.

1. Welcome Drink- As they say, drink on arrival, when I asked them to serve in room they said, it will be served on Reception only how embarrassing it was for me to hear on the intercom.

2. While time of the booking, it shows that Wi-Fi is complimentary, when I asked them about the service, they answered, it will be used only in reception & dining hall area. Such a funny excuses

3. Rooms wallpapers are dirty means you can clearly see the footprints on it.

Food is good, staff is also very nice and polite but I think management doesn't want to do expenditure on the services which are advertised on the Makemytrip app.

I would like to request, Makemytrip Management to not tie-up with such type of hotel's who says they will offer services and after booking they refuse to give the services to customer's.
Pawan raje 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 5/7
  • Room 1/7
  • Food & Drink NA
  • Activities NA
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Gaurav maheshwari

  • Tourist
  • Gaurav maheshwari
  • 2 Reviews
  •  7 readers
  • 4.2/7
  •  Posted 3 weeks ago
Nice location. Good services. Rooms are neat and clean. Some of the amenities not operational as mentioned in the website so that was disappointing (specifically indoor heated pool was not operational and was a setback s family was looking forward for it).
Gaurav maheshwari 's rating on...
  • Destination NA
  • Location 5/7
  • Appearance NA
  • Front Office NA
  • Service 5/7
  • Room 4/7
  • Food & Drink NA
  • Activities NA
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