Great Mount Resort - Coco Lagoon, Pollachi
Meenkarai Road Vazhaikombu Nagoor Village Pollachi
Video Reviews (4)
We stayed in this hotel as part of our college meet up with friends for about 2 days. The hotel (or was it a resort) had all the things it promised - nice swimming pool, good rooms, prompt service, courteous staff, etc. But one particular experience during check out spoilt the vacation for me. We had traveled with our two kids, one of them aged 6. During the initial booking process (we had booked directly through their website and not through any other online portal), we had paid for the 6 year old as well though as per policy we needn't have to (later we discovered we didn't actually pay but will get to that shortly). When checking in, I discovered that we dont have to pay for the 6 year old - so I requested the staff at the front office to offer me a discount in food or any other service equalling the same amount that we had paid for the child. They agreed. The surprise came when we checked out. I reminded the guy at the front office who prepared our bill that this had happened during check in and that he needs to keep this discount in mind while preparing the final bill. He was lost and called his manager over telephone to sort it out. The guy at the other end (I dont even know who he is!) flatly refused saying since we had booked online, he cant process any discount and if anyone had promised during check in, they had made a mistake. I was shocked - this is not becoming of a hotel that prides itself on its service. To my utter disbelief, I also discovered that we booked the rooms through their direct website and not through a third party like Make my trip - making his excuse of him having to pay commission to the website irrespective of whether a guest checks in (in this case, the six year old) sound lame. Overall, this back and forth argument with him left me feeling irritated and disappointed with the hotel. Now to what I had hinted at the beginning - wait for it - at the end, once we come back home we discovered they didnt actually charge for the six year old at all!!! How weird is that - much ado about nothing - but neither could the staff verify their billing correctly to assure us that they didnt charge for the six year old and neither were they willing to offer a discount even if it had happened. Not sure what should call this kind service as other than just disappointing. Irrespective of how well all other things were (rooms, food, staff courtesy during other times), check in and check out experience tends to leave its mark on our minds strongly. On that account, this hotel fails miserably.
People from Tamil Nadu would like to visit Pollachi at least once during their vacation. My suggestion is that don't miss to stay in COCO Lagoon its just amazing place to stay with your family or friends. Ambiance of the hotel is just rocking and mind blowing. Hotel. Hotel has good swimming pool and huge amount amount off space to walk around which has some fresh air. Really when you visit there you will feel like you are in heaven no words to express just feel it. If you visit Pollachi Visit COCO Lagoon" that my concern.. Over all food, staff behaviour and maintenance is just rocking. The real voyage of discovery consists not in seeking new landscapes but in having new eyes.
I visited with my family for relaxation. I stayed in the good, and this hotel was easy to locate. There is no pick up and drop facility. The booking system was easy to book. The room allotted to me was nice with all required amenities in working condition. There was a pool and lake view from the room. The check-in and check-out was done on time. The internal and external appearance of the hotel was good. The staff members were helpful and they were prompt in services. Activities were available in the hotel. I ate food in the hotel and it was quite good in quality and in taste. The garden was beautiful in the hotel. I will recommend this hotel to other travellers and it was worth the pay.
The hotel was good. The hot water facility was 24 hour service. The complimentary breakfast was not provided by the hotel. The hotel was located in the city. The room service was good. The check in and checkout was done on time. I had visited this hotel for family trip. All the type of food was provided in the hotel. I don't have any suggestion for this hotel.
Activity was conducted at the hotel. The room service was good. I was satisfied with this hotel stay. There was sightseeing nearby the hotel. I would recommend this hotel for other travellers. The food was good at the hotel. Garden was available nearby the hotel. Parking facility was available at the hotel.
It is a resort for families who want to have a quiet weekend and a deserved break from the boring routine. The rooms were well maintained and the room service was prompt with some quality dishes. Though the price of food and cost of stay are a bit expensive the serenity of the resort and the service provided are class. Complimentary breakfast was served. The variety of food offered for breakfast could be increased but the preparation and taste of the dishes were excellent. I would strongly recommend this place if you are willing to spend a ransom because you get a well deserved holiday in return.
Great Mount Resort - Coco Lagoon is ranked #1 among the 47 hotels in Pollachi with an average rating of 5.9 out of 7. It is one of the among 4-star Resorts in Pollachi. On HolidayIQ, it has a total of 55 photos, 185 text reviews and 4 video reviews and is rated top for its Appearance, Front Office and Destination. It was also named winner of the Better Holiday Awards in 2017 under Great Location.
The online booking price of the hotel ranges between Rs 6,300 to Rs 20,100 per night. The hotel offer 32 rooms to check availability or to avail complimentary breakfast, we recommend contacting the hotel to check if the final tariff includes it.
The ambience and the location of the hotel makes it a suitable option for variety of travellers. Family (54%) and Couple (30%) are the most common type of travellers that like to stay here. 81% of guests enjoy the hotel's relaxed environment, whereas 13% have rated the ambience as romantic.
Although the hotel is a suitable stay option throughout the year for travellers, book your accommodation in the months of Apr, May and June for the best experience.
Great Mount Resort - Coco Lagoon is located at Marchinaickenpalayam .
The hotel ensures you are well taken care of during your stay. By providing free wifi access, the hotel makes sure you are always connected to the internet. It has a lovely outdoor swimming pool where you can take a quick dip or just relax your muscles after a long day of sightseeing.
Other amenities include AC, Backup Generator, Breakfast Services, Conference Hall and Doctor On Call. For checkin and checkout time, we suggest contacting the hotel.
If you are in need for airport transfers or require a car for sightseeing around the city or you have to do an early check-in, then we recommend contacting the hotel directly and requesting for these additional services. All of the available amenities ensure your stay is enjoyable and free from any hassles.
HolidayIQ reviewer Revathy says, "You can feel the forest is untouched and bamboos and teak wood areas are lush green." Read More