Hotel Unicontinental, Mumbai
Hotel

Hotel Unicontinental, Mumbai

Rank 243
Ranked 243 of 976
Hotels in Mumbai
Average rating
4.8/7
1 14 Ratings & 10 Reviews
What travellers are saying about this Hotel
Experience scale
  • Excellent 4
  • Very Good 1
  • Good 1
  • Average 4
  • Below Average 0
  • Poor 0
  • Terrible 0
Average ratings on...
  • Destination 6/7
  • Location 5.5/7
  • Appearance 4.9/7
  • Front Office 5.5/7
  • Service 4.7/7
  • Room 4.6/7
  • Food & Drink 4.8/7
  • Activities 3.5/7

10 traveller reviews for Hotel Unicontinental

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Nani P

  • Explorer
  • Nani P
  • Lives in Vijayawada
  • 6 Reviews
  •  56 readers
  • 6.3/7
  •  Posted 2 weeks ago
The hotel is conveniently located near to railway station. The staff is very cooperative and service is speedy. My room is very good and everything is arranged very well. Rooms are clean and very well-maintained. Food is very tasty and delicious. WiFi is not accessible and TV provided is of very old type. Blankets which they provided has some holes in it but, AC works fine. Sightseeing was good. A good view from hotel and I had a very good experience in my stay.
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Sonia Kapoor

  • Scout
  • Sonia Kapoor
  • Lives in New Delhi
  • 1 Review
  • 6.3/7
  •  Posted 2 weeks ago
I visited to Mumbai in the month of January this year for my business purpose. I booked a hotel on yatra named "Central Guesthouse" - Mumbai Central which had many great reviews, good comments, good ratings. So I planned my stay there.
I visited, and my eyes were popped out when I reached. The room was hell dirty, smelled, and as small as a hospital ward. I got frustrated and left it right away.

Then I checked on cleartrip - Hotel Unicontinental which was located in Khar. Reviews were fine for it, not that good. But at that moment, reviews meant nothing to me unless I see them with my own eyes.
I planned reaching the hotel first, checking the room, then booking it. So I reached the hotel, and I met the manager, receptionist, the staff, checked out the room, type of guests, location and most importantly ROOMS!
I checked at least 4-5 rooms. Surprisingly, all the rooms and services were nothing like as mentioned online. THEY WERE FAR MUCH GOOD THAN THE REVIEWS!

The cheapest standard room was also big enough for a couple to stay with maximum comfort. Services were 24 hours great staff was friendly, rooms were neat and tidy. Wash rooms were great, it was all worthy! I loved the stay over there! Will surely recommend to stay there. It's even 2 mins walking from local station.
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Rohit Hathiraman

  • Explorer
  • Rohit Hathiraman
  • Lives in Mumbai
  • 6 Reviews
  •  211 readers
  • 3.8/7
  •  Posted 4 weeks ago
I was there in July and was not keen to go there as being a Mumbai person I did not like the locality as it was close to a railway station. Leaving that apart the experience were nice. The phone operator was the sweetest and he made sure I had no problems during the stay. The other staff too was friendly and very welcoming. I would not advise you this hotel for good rooms and sleep quality but if you are just on one or two days trip and want to shop around Bandra Khar Santacruz or are just gonna live out of the bag you can stay here. The lift was way too small but, the bell boys helped around. I would rate it a 3/5 solely on the basis of service.
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Jijkumar

  • Scout
  • Jijkumar
  • Lives in Kolhapur
  • 3 Reviews
  •  142 readers
  • 6.3/7
  •  Posted 1 month ago
There are no much hotels around Khar, among them this seemed to be the only decent place to stay. The location is very good, walkable distance to Khar Station. The property is very big, ample space for parking several cars, buses. Rooms were neat, toilets clean. Canteen was not so good, food is tasty and staff was helpful. Seemed very less people preferred to eat here, so most of the time it was empty. They provide complimentary break-fast, its fixed quantity only but taste was good.
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Prashant keumalani

  • Explorer
  • Prashant keumalani
  • Lives in Ahmedabad
  • 5 Reviews
  •  248 readers
  • 5.8/7
  •  Posted Dec 19, 2014
Hotel located at very nice location at Khar Road, it very good location to stay there are many nice places to visit near Khar Road. Hotel is very nice and have 5 star rating. Room service is very nice and room are very clean. I stay there and overall service and food was very good. Thanks!
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Sandip Chakraborty

  • Scout
  • Sandip Chakraborty
  • Lives in Kolkata
  • 1 Review
  •  14 readers
  • 4.3/7
  •  Posted Dec 13, 2014
Location was nice as hotel was situated at near to the railway station. Behaviour of the staff was professional. Services were up to the mark. Check-in and check-out process was smoothly. Appearance of the hotel was nice. Rooms were neat and clean. Intercom, TV and other basic amenities were available and any scenic view was not available from the room window. They cleaned rooms after two days not regularly. Restaurant facility was not available they arranged from outside and it was tasty. Indoor and outdoor activities were not there. I went there with my family for sightseeing.
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Mahesh Kumar

  • Scout
  • Mahesh Kumar
  • Lives in Mumbai
  • 2 Reviews
  •  179 readers
  • 6.2/7
  •  Posted Aug 2, 2014
I lived for a week in this hotel. The best part is it's near to Kharghar railway station. This hotel got restaurant and pub too. Staff is very helpful and respond in timely manner with excellent work ethics. No need to worry about language. As I never faced any problem interacting with staff in English, they are very courteous.
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Nittin Mittal

  • Guru
  • Nittin Mittal
  • Beachbum
  • Lives in Mumbai
  • 136 photos
  • 139 Reviews
  •  715 helpful votes
  •  193926 readers
  • 3.5/7
  •  Posted Sep 28, 2013
The stay wasn't that good. If you don't book it online than they will charge you a lot of money which will be 20-30 % than the actual price available online. I stayed here only for a day. The hotel looks good from outside but is not worth the value you spend. The rooms are not that spacious.

The staff is not at all co operative. They will make sure that they delay every time you call them.

The hotel has a restaurant and bar inside it which is decent enough. The food was
average.
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Rajeev Reddy

  • Scout
  • Rajeev Reddy
  • 1 Review
  •  1603 readers
  • 3.3/7
  •  Posted Jan 24, 2012
It was a night mare staying in that hotel for a day. Hotel looks good from out side. When you get in you will come to know what exactly it is. As i booked online i dont have any other option, so i checked in.never ever choose this hotel.

Worst Experience: Full of bed bugs and you wont even like to keep in ur feet in wash room that much dirty it was
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Aab Top

  • Scout
  • Aab Top
  • 1 Review
  •  1152 readers
  • 3.5/7
  •  Posted Nov 15, 2011
This hotel can put the word hospitalityť to shame. We had a conference there two months back and due to a miscommunication between the sales and the banquet staff, we were humiliated in public by one of their managers in regards to the bill, with no fault of ours. We decided to come back to them as we did not want to react to one person’s deeds and also since their food was good and the floor staff, cooperative. As we entered the banquet hall for our conference the next time the staff seemed indifferent and flatly refused to help us with anything in regards to the set-up etc. When the manager was called upon, he entered the scene clearly with a pre-decided agenda and stated in the most impolite way using the most unprofessional of hand gestures that “It is not our job and you know it”. When I said it was the same job that they did during our last visit and hence that we decided to use their services, also apart from that; the sales guy had agreed to get also these jobs done. The Manager declared that he was in charge and he nothing to do with the sales guy. Well we were clearly held ransom, I had to calm down and ask him for a solution, to which he said if you promise to tip the guys( last time the 200Rs was not good enough) the will work. It was ridiculous, but did we have a choice!
The story did not end there, they gave us ( hope not purposefully) a poor quality projector, it displayed but with a blue background! We requested for tea/coffee to be served on the table (for 10 people) but then they said it is laid outside and they cannot serve. After much resistance, they finally served! The hall was given to us till 1800 hrs, but start 1700 hrs the hotel reps started butting in for the hall to be vacated, in spite of us telling them that we shall be done by 1745.They managed to disrupt the session till the end!
I am sharing this as people like us who refer to reviews should not be caught unawares by such touts!
P.S: Their food was extremely tasty and their floor staff good, but sad they had to follow instructions from their managers!

Worst Experience: This hotel can put the word “hospitality” to shame. We had a conference there two months back and due to a miscommunication between the sales and the banquet staff, we were humiliated in public by one of their managers in regards to the bill, with no fault of ours. We decided to come back to them as we did not want to react to one person’s deeds and also since their food was good and the floor staff, cooperative. As we entered the banquet hall for our conference the next time the staff seemed indifferent and flatly refused to help us with anything in regards to the set-up etc. When the manager was called upon, he entered the scene clearly with a pre-decided agenda and stated in the most impolite way using the most unprofessional of hand gestures that “It is not our job and you know it”. When I said it was the same job that they did during our last visit and hence that we decided to use their services, also apart from that; the sales guy had agreed to get also these jobs done. The Manager declared that he was in charge and he nothing to do with the sales guy. Well we were clearly held ransom, I had to calm down and ask him for a solution, to which he said if you promise to tip the guys( last time the 200Rs was not good enough) the will work. It was ridiculous, but did we have a choice!
The story did not end there, they gave us ( hope not purposefully) a poor quality projector, it displayed but with a blue background! We requested for tea/coffee to be served on the table (for 10 people) but then they said it is laid outside and they cannot serve. After much resistance, they finally served! The hall was given to us till 1800 hrs, but start 1700 hrs the hotel reps started butting in for the hall to be vacated, in spite of us telling them that we shall be done by 1745.They managed to disrupt the session till the end!
I am sharing this as people like us who refer to reviews should not be caught unawares by such touts!
P.S: Their food was extremely tasty and their floor staff good, but sad they had to follow instructions from their managers!
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Nani Sonia Rohit Jijkumar Nani, Sonia, Rohit and 11 other people have rated this hotel.
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Hotel Unicontinental Address

3rd Road
Next to Khar Railway Station
Khar (West)

Maharashtra - 400052
India

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