Hotel Unicontinental, Mumbai
Hotel

Hotel Unicontinental, Mumbai

Rank 241
Ranked 241 of 690
Hotels in Mumbai
Average rating
4.1/7
1 7 Ratings & 3 Reviews
What travellers are saying about this Hotel
Experience scale
  • Excellent 0
  • Very Good 0
  • Good 0
  • Average 3
  • Below Average 0
  • Poor 0
  • Terrible 0
Average ratings on...
  • Destination 5.8/7
  • Location 4.5/7
  • Appearance 2.5/7
  • Front Office 5.2/7
  • Service 1.8/7
  • Room 2/7
  • Food & Drink 3.7/7
  • Activities 1.8/7

3 traveller reviews for Hotel Unicontinental

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Nittin Mittal
  • Nittin Mittal
  • Lives in Mumbai
  • 136 photos
  • 139 Reviews
  • 3.5/7
  • Posted Sep 28, 2013
The stay wasn't that good. If you don't book it online than they will charge you a lot of money which will be 20-30 % than the actual price available online. I stayed here only for a day. The hotel looks good from outside but is not worth the value you spend. The rooms are not that spacious.

The staff is not at all co operative. They will make sure that they delay every time you call them.

The hotel has a restaurant and bar inside it which is decent enough. The food was
average.
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Rajeev Reddy
  • Rajeev Reddy
  • 1 Review
  • 3.3/7
  • Posted Jan 24, 2012
It was a night mare staying in that hotel for a day. Hotel looks good from out side. When you get in you will come to know what exactly it is. As i booked online i dont have any other option, so i checked in.never ever choose this hotel.

Worst Experience: Full of bed bugs and you wont even like to keep in ur feet in wash room that much dirty it was
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Aab Top
  • Aab Top
  • 1 Review
  • 3.5/7
  • Posted Nov 15, 2011
This hotel can put the word hospitalityť to shame. We had a conference there two months back and due to a miscommunication between the sales and the banquet staff, we were humiliated in public by one of their managers in regards to the bill, with no fault of ours. We decided to come back to them as we did not want to react to one person’s deeds and also since their food was good and the floor staff, cooperative. As we entered the banquet hall for our conference the next time the staff seemed indifferent and flatly refused to help us with anything in regards to the set-up etc. When the manager was called upon, he entered the scene clearly with a pre-decided agenda and stated in the most impolite way using the most unprofessional of hand gestures that “It is not our job and you know it”. When I said it was the same job that they did during our last visit and hence that we decided to use their services, also apart from that; the sales guy had agreed to get also these jobs done. The Manager declared that he was in charge and he nothing to do with the sales guy. Well we were clearly held ransom, I had to calm down and ask him for a solution, to which he said if you promise to tip the guys( last time the 200Rs was not good enough) the will work. It was ridiculous, but did we have a choice!
The story did not end there, they gave us ( hope not purposefully) a poor quality projector, it displayed but with a blue background! We requested for tea/coffee to be served on the table (for 10 people) but then they said it is laid outside and they cannot serve. After much resistance, they finally served! The hall was given to us till 1800 hrs, but start 1700 hrs the hotel reps started butting in for the hall to be vacated, in spite of us telling them that we shall be done by 1745.They managed to disrupt the session till the end!
I am sharing this as people like us who refer to reviews should not be caught unawares by such touts!
P.S: Their food was extremely tasty and their floor staff good, but sad they had to follow instructions from their managers!

Worst Experience: This hotel can put the word “hospitality” to shame. We had a conference there two months back and due to a miscommunication between the sales and the banquet staff, we were humiliated in public by one of their managers in regards to the bill, with no fault of ours. We decided to come back to them as we did not want to react to one person’s deeds and also since their food was good and the floor staff, cooperative. As we entered the banquet hall for our conference the next time the staff seemed indifferent and flatly refused to help us with anything in regards to the set-up etc. When the manager was called upon, he entered the scene clearly with a pre-decided agenda and stated in the most impolite way using the most unprofessional of hand gestures that “It is not our job and you know it”. When I said it was the same job that they did during our last visit and hence that we decided to use their services, also apart from that; the sales guy had agreed to get also these jobs done. The Manager declared that he was in charge and he nothing to do with the sales guy. Well we were clearly held ransom, I had to calm down and ask him for a solution, to which he said if you promise to tip the guys( last time the 200Rs was not good enough) the will work. It was ridiculous, but did we have a choice!
The story did not end there, they gave us ( hope not purposefully) a poor quality projector, it displayed but with a blue background! We requested for tea/coffee to be served on the table (for 10 people) but then they said it is laid outside and they cannot serve. After much resistance, they finally served! The hall was given to us till 1800 hrs, but start 1700 hrs the hotel reps started butting in for the hall to be vacated, in spite of us telling them that we shall be done by 1745.They managed to disrupt the session till the end!
I am sharing this as people like us who refer to reviews should not be caught unawares by such touts!
P.S: Their food was extremely tasty and their floor staff good, but sad they had to follow instructions from their managers!
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Nittin Sunita motwani Subramanian Rajendra Nittin, Sunita motwani, Subramanian and 4 other people have rated this hotel.
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Hotel Unicontinental Address

3rd Road
Next to Khar Railway Station
Khar (West)

Maharashtra - 400052
India

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