My parents were travelling from Bhubaneswar to Bangalore in two different flights. They are old. Bbi to blr flight was delayed and nobody was there to escort them for next flight for Bangalore to Pune due to which reason they missed the flight. And which in turn we we're waiting in Pune, all missed train to Shirdi. Rs 1575 got in waste. Additional rs. 2500 we had pay for travel to Shirdi . . If there indigo guys have helped them then they could have catch the fight. They kept asking staff members but nobody assisted them property. They to wait in blr for next flight @ 5. 15 am. So much of mental and physical harassment for them. Money wastage as well.
Its very hectic as train takes almost 37 hours. It would be helpful if a direct train will be there from BBSR to Pune and vice-versa. This train covers the total southern part which kills a lot of time, and there are no other options for travel as well. There is only one train that runs on a regular basis.
My experience was really great. The flights were on time and all flights arrived before arrival time .. Only suggestion would be if there can be a direct flight between Pune and Bhubaneswar started soon.