My old age mother travelled alone on Indigo flight. The staff at airport while boarding took excellent care of hers. Wheelchair assistance was provided immediately as soon as we reached airport. During check-in, she was assured by one of the front desk staff to not worry about anything. The chat the front desk lady had with my mother during check-in took away all her apprehensions. She was very happy during the journey.
No hot beverages were able to serve in spite of long journey. Boilng equipment shall be immediately repaired or to be replaced or some alternative arrangements to be made. The flight was from Coimbtor - Chennai - Ahmedabad. And so on and no boiling arrangements.
I was accompanied by my PhD supervisor, a faculty at IIT, and I realised check-in staff has spoiled our trip and have no manners that too on the eve of Deepawali. Why the hell a staff hand over boarding pass with seat number 16F and then take this back and re-issues a boarding pass with seat number 26E and when objected it was found that staff is like that because of the protection of a more rude manager who behave celebrity claiming everyone knows him in Chennai.
This was my last trip with Spice Jet for sure. Main reason behind this their staff at check-in and so many charges for x, y or z. manager spicejet check-in and their check-in staff spoiled all the goodwill when they take back a already handed over boarding pass with seat number 16F and then reissuing a boarding pass with seat number 26E claiming that 16F is priority seat and if I need it I must pay Rs. 1000. Moreover they had no respect in conveying the message and that manager was behaving like a film star saying everyone knows him in Chennai.
I used to travel frequency of 2months in various flights ... Every time when I get my boarding passes ... I had only few trips in your flights. I will be getting the last row seat only .. Even though I will be there at airport minimum 2hrs prior to get boarding passes ... I felt like seeing me they decide where I have to seat. I dono why I get such feel ... My flight from Chennai to Ahmedabad ...