Improve seat comfort as your seats are most uncomfortable to seat and so thin - they have no seating comfort at all. Secondly, improve food quality and variety with more Indian fresh varieties. The Packed food like Upma, Maggi, Pulav/biryani should be stopped and fresh food need to be served. This I had been thinking to write for long time since you introduced the packed food items and adding hot water for serving.
Check in at Nagpur was painfully slow. We waited more than 20 even though we were only 3rd in Q. Then changed counters. Staff disinterested. I was asked to show ID of 4 year child even when mother was carrying her. Everyone from group was called to counter.
Main Problem is web check in ... Every single seat (window) is chargeable which is madness you can keep few seat how cum all? If I am travelling big group then it will very costly. In flight food options are also limited.
Pune is located at a distance of 890 km from Nagpur. Pune, the second largest city in Maharashtra, is well-connected to Nagpur by rail, road and airways. However, the best way to reach Pune from Nagpur is by rail. There are many express trains that run between the two cities that complete the journey in 14 hours. The major stations covered en route are Nagpur – 78 km -> Wardha Jn – 182 km -> Akola – 140 km -> Bhusaval Jn – 180 km -> Manmad Jn – 150 km -> Ahmadnagar – 160 km -> Daund Jn – 86 km -> Pune Jn. These railway stations have restaurants serving traditional Maharashtrian food. The railway canteens at the stations also offer vegetarian and non-vegetarian cuisine.