The check in process was smooth I was travelling with my elderly parents the airlines staff assisted me with a wheel chair and the staff was with us until we boarded. Thew food served was nice and yummy
After boarding, plane was delayed for 2 hours. And inside plane AC was also switched off and no announcement or information about the delay was given by crew/pilot. We felt like sitting inside a prison without air and food. Airline should give us compensation for this delay.
The cabin crew were very hostile and rude. Their tone were not appropriate. I had ode red for tea and the Tea glass was handed over without any tissue paper. I had to ask for it similar case with other travellers. This is a minor thing that the airline crew should be aware about, and should be done without asking. The boarding was completed 15 mins prior the departure time but te fight left only post 15 mins after the departure time.
I take indigo flights for mumbai- Ranchi, Ranchi - Mumbai sector. Offlate I have been observing the arrogance with which the flight attendants handle the passengers. Whether it is about pressing request button and getting no response from flight attendants for a long time, is waiting with a hope that button will be watched sometime .. But when only god knows .. Or at the time of serving snacks .. They pass us more than 10 times but whenever we ask for anything, they say itís not our turn yet ( and let me tell you, this is not said in polite way) .. And at times the turn never comes ... The attendants turn hostile as if they are doing a favour by serving us the overpriced airline food. They may be doing this job full day .. However, we as travellers make these requests once a week- month- year depending on the frequency of travel .. Hence, such kind of hostile reaction dorm asking stuff is not appreciated. Indigo must train its staff to be courteous and make as feel at home in flight rather than the feeling of being held at ransom The ground staff, who came to check the luggage and boarding pass during the halt at Patna for onward to Ranchi was also rude. I had to go to loo ( it was extremely urgent .. Otherwise I am aware that going to loo is forbidden during confirmation process) .. Without listening to my situation, the ground staff very rudely and loudly in front of entire passenger asked me to get back to my seat, as, as per him by walking towards the loo, I was disturbing his attention. The same could have been communicated politely as well To end this review which I have written with heavy Heart and utmost disappointment due to my recent trip ... I would have preferred never to take indigo flights again .. Considering the way passengers get handled .. But the monopoly that indigo has in my travel sector .. Does not leave me with much choice Hoping .. That indigo will change the approach from being hostile and arrogant towards their customer to being helpful and welcoming.
Traveled from Mumbai to Ranchi and back, had an amazing experience! A gentleman named Warren at counter num 12 was super helpful and professional and Sachin at Ranchi airport !! Had to mention their names because they handled everything so well and made the whole process of check in so easy. We came from Australia and were pretty apprehensive about the domestic travel experience but was pleasantly surprised keep up the great work guys !! Thanks