Darjeeling Hotels

Darjeeling Kush Alaya A Sterling Holidays Resort, Darjeeling

Old Monastery Road Ghoom Darjeeling

Ranked 15 amongst 405 hotels in Darjeeling

5.1/7 337 Reviews
Darjeeling Kush Alaya A Sterling Holidays Resort,Darjeeling
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Reviews (337)

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Experience Scale

Average rating

Destination
5.8 / 7
Location
5.5 / 7
Appearance
5.3 / 7
Front Office
5.1 / 7
Service
4.8 / 7
Room
5.1 / 7
Food & Drink
4.8 / 7
Activities
4.6 / 7

Darjeeling Kush Alaya A Sterling Holidays Resort Reviews (337)


Bangalore
59 Reviews | 102419 Readers

"Great family holiday"

6.1/7
Posted 14 days ago

Lovely resort well located nice views that was my first impression now the roo. S were huge ang big I stayed both in studio and one bed room apartment both were great and big the apartment had nice big sofa com bed also the bathroom was neat and clean the room had nice heaters to keep us warm. Next the staff and good we got all we ordered for the food and great they had one restaurant and one bar all staff was very helpful the activity centre was great they had nice games some were free and some chargeable but the kids enjoyed the stay overall lovely stay.

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Bangalore
3 Reviews | 25 Readers

"Good hotel with nice location"

5.0/7
Posted 18 days ago

It was a holiday trip in the month of February. I visited this destination just for occasion. I liked the most in the destination was lake and temple. The hotel location was very nice and best thing was it was very close to main road. Ambience of the hotel was very good and best way to reach the hotel was by cab. Entrance of the hotel building was little catchy and inside environment was also good. Reception people were polite and friendly to me at the time of booking. Service of the hotel was very nice and it was prompt. I had booked the room by online and room was very nice. Room was spacious, clean and view from the room was amazing. The food was good in the hotel and I liked the taste of the food. The complimentary breakfast was provided by the hotel. I didn’t use any activities in the hotel. The hotel had arranged cab facility to reach the airport. Wi-Fi facility was available only in lobby of the hotel. They didn’t provide Wi-Fi service in the room. I would suggest to upcoming travellers that they must visit this place.

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3 Reviews | 8 Readers

"Far off"

3.0/7
Posted 18 days ago

The very important thing about the resort is its far away from Darjeeling in a place called Ghum. So if you are someone who wants to just roam without the need for cars then this place is not recommended. Next thing is their premium rooms have no view. Only 10 out of probably 40 rooms have view and the very purpose of your stay may be ruined. The entry to the hotel is difficult to find as its in a bylane which no one can notice as there's not even a signboard. Food is good but the inroom dining options are limited and no room service before 7. 30 AM, even for a coffee ... Overall a not so pleasant stay at such prices ... In my experience, homestays are much better and cheaper than these costlier options in Darjeeling.

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"Very beautiful hotel and excellent room"

6.1/7
Posted 2 months ago

We stayed at this resort in December 2016. It was extremely beautiful with an equally beautiful room. Very fine experience. Darjeeling had an excellent weather but there were limited locations to see. Whole of the Darjeeling town could be seen from the resort. Very plush resort. The hotel staff's and service were impeccable, very helpful. Our room was very fine. It was beautifully furnished. The food at the hotel was delicious and had great variety.

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3 Reviews | 39 Readers

"Good hotel and the stay was really good"

6.5/7
Posted 4 months ago

I had a good stay at this hotel. The location of the hotel was good. The appearance of the hotel was good internally and externally. There was no delay in check in and checkout. The staff members were helpful and friendly in service. The room allotted to us was maintained well with all amenities working properly. I did not eat food at this hotel. There were no activities in the hotel.

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Posted by the Hotel Management

16th February 2017

Dear Sir/Ma'am,
Namaste!

Thank you for choosing to holiday with us at Darjeeling - Khush Alaya.

We appreciate you for taking the time to share your review of our resort.
We are pleased to know that you enjoyed your stay with us. Thank you for commending our staff members and services. They take great pride in rolling out the red carpet to pamper our guests. We hope you give us the opportunity to treat your taste buds with our highly rated gourmet options the next time you choose us as your hospitality partner.
Please visit our website to know about our exclusive membership offers and deals.

Sincerely,
The Sterling Holidays Team


3 Reviews | 8 Readers

"Appearance was good"

6.8/7
Posted 4 months ago

The hotel was located near to the city. The parking facility was available. The appearance of the hotel was nice. The hotel building was new. I had booked the room by online. All the facility was provided in the room. The complimentary breakfast and lunch was provided by the hotel. The service of the hotel was good. South Indian and Punjabi food was available. The food quality was good. I didn't use the activity in the hotel. I had visited this hotel with my family for relaxation trip. The climate was very nice. I would like to recommend this hotel for upcoming travellers.

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Cochin
4 Reviews | 40 Readers

"Good location and not the food "

2.4/7
Posted 4 months ago

The hotel was located outside the city. Behaviour of the staff’s was not good. The food price was expensive. Service was poor in the hotel. I had visited this hotel with my family. The hotel location was good. Wi-Fi facility was at available in the hotel. Complimentary laundry was not provided by the hotel. The overall experience was worst in the hotel. The room was good in the hotel. The restaurant facility was available in the hotel. The food was not good in the hotel.

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Posted by the Hotel Management

3rd February 2017

Dear Sir /Ma'am,

Namaste!

Thank you for choosing to holiday with us at Darjeeling - KhushAlaya.

We appreciate your taking the time to share your review of our resort.

We apologize for the untoward exceptions to the usual Sterling experience. We are deeply concerned about the issues you have raised and our Resort Management team is working to rectify the aberrations at the earliest.

We request you to kindly not hold this experience as a norm, as at Sterling, holidays are all about fine hospitality in the lap of nature. We hope that you will give us the opportunity of serving you again.

Sincerely,
The Sterling Holidays Team


3 Reviews | 9 Readers

"Well maintained rooms with good staff"

7.0/7
Posted 4 months ago

The location of the hotel was good. The internal and external appearance of the hotel was good. The check in and checkout was done on time. The service of the staff in the hotel was friendly and helpful. The room allotted to me was very good with all required amenities in working condition. I did not eat food at this hotel. There were no activities in the hotel.

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Posted by the Hotel Management

24th January 2017

Dear Sir/Ma\'am,

Namaste!

Thank you for choosing to holiday with us at Darjeeling - KhushAlaya.

We appreciate your taking the time to share your review of our resort.
We are delighted to know that you had a pleasant stay with us. Rolling out the best standards of hospitality to ensure our guests feel welcomed and are taken care of, is the principle that drives us and Darjeeling - KaushAlya is no different. Thank you for commending our staff members.

We would love to welcome you again in our resorts located pan-India.

Sincerely,
The Sterling Holidays Team


Deesa
3 Reviews | 21 Readers

"Recommend for the travellers"

6.9/7
Posted 5 months ago

The hotel is in the city and I did not face any difficulties in finding it. The surroundings both in interior and exterior were maintained hygiene and the staff members were very friendly and professional in service. The room allotted to me was very spacious with all the required amenities in proper working condition. As per my stay hotel is good and my stay was relaxed. The hotel did not delay while check-in and check-out process. I recommend this hotel to other travellers.

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Posted by the Hotel Management

24th January 2017

Dear Sir/Ma\'am,

Namaste!

Thank you for choosing to holiday with us at Darjeeling - KhushAlaya.

We appreciate your taking the time to share your review of our resort.
We are glad to know that your parents had a pleasant stay with us. Our staff members are committed to ensuring that our guests are taken care of and we are thankful for your appreciation. The resort’s various amenities are at aimed at ensuring that our guests feel welcomed and rejuvenated. Thank you for recommending us to fellow travellers.
We would love to welcome you again in the near future.

Sincerely,
The Sterling Holidays Team

Top Reviews of Darjeeling Kush Alaya A Sterling Holidays Resort


Chennai
5 Reviews | 184 Readers

"First hill station visit in North East India"

5.1/7
Posted 11 months ago

It was our first family hill station tour to North East India. The calculation of selecting this place "the queen of hill stations" to get rid of the higher mercury levels in Bangalore didn't go wrong. The front office did welcome us with a warm smile in the late evening of 14th May 2016. The suite which was booked well in advance was not available and we were told that we have been given a supreme suite as an up gradation. It was a duplex kind of suite but we suffered with lack of heater in the second room. One of the days of stay the vegetarian soup we ordered had some insect in it and was replaced. Would say when this property is fully occupied they lack man power which was very evident when we were checking out. Believe me it took more than 25 minutes for signing the invoice as the skeletal manpower was suffering settling bills of guests checking out before me. Well we could have a glimpse of Kanchenjunga from near our room itself. Also the Ghoom Monestry is next to the gate of this property. If anyone is travelling to opt this hotel please make sure that you have your own vehicle or have organised one. This property is above 1000 ft. From Ghum and far from market place or main road. Taxis parked here will follow the same tarif from the hotel which according to them is fixed price. Next time if I opt to stay here would strictly insist for the room selected and no up gradation. As the suite provided had a small kitchen (with oven) and utensils would plan to cook ourselves. Of course will hire a taxi in advance to keep the meter under control Overall I do not want to blame or praise much We enjoyed the stay and had the glimpse of Kanchenjunga on our wedding anniversary day (which the hotel didn't know - We frequent to sterling holiday resort and had stayed in Kodaikanal in the previous month - May 2016 with all our details revealed with them)

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20 Reviews | 8923 Readers

"The best of all Sterling Resorts"

5.9/7
Posted 11 months ago

I visited this place with my family. Away from Darjeeling town at a place called Ghoom. Need to travel bit inside from the main road also. It 1000 ft above Darjeeling town and hence climate is more chill and enjoyable. The name of the resort is changed and it is now Khush Alaya. The resort is renovated and is brand new now. The interior in the rooms were great. The 2 rooms had 2 big TVs so when me and my son watched cricket my daughter could watch her interest in the other TV. Rooms were clean and neat. 2 room heaters provided were working fine. Outside area was very cold in the night. Restaurant was good and buffet is combined for dinner and breakfast. So the first day we had buffet and the other days room service. Food was not that great but OK. You do not have any other restaurants nearby so no options for breakfast and dinner. Lunch you can have in other good places when you go out for site seeing. The bar is good but little costly. There were party game on all nights by 6. 30pm and we enjoyed the games. Room intercom was not working for 2 days. Airtel range was poor at the resort. No free WiFi. The reception guys were cordial and arranged all our Taxis for site seeing. Take Sumo for local site seeing and Innova for long trips like Airport and Gangtok.

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Kolkata
6 Reviews | 694 Readers

"Best place to spend your holidays"

6.7/7
Posted 2 years ago

It is the best place to spend holidays with family and friends. The hotel has got beautiful appearance. It appears more beautiful during night. They have very nicely decorated rooms. The food is very delicious. The hotel services were excellent. The staff members were very kind and dedicated. During my stay in this hotel, i felt like i was in heaven. Those were one of the most beautiful times of my life. You will never regret your stay in Darjeeling if you are in this hotel.

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1 Review | 2163 Readers

"Darjeeling itself is a nice place to stay in plus..."

6.5/7
Posted 7 years ago

Darjeeling itself is a nice place to stay in plus if you get a good stay than it is all is well.Darjeeling is filled with natural beauty plus it is very cold and there are light shovers pouring some or the other times which makes summer holidays really wonderful.

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Kolkata
3 Reviews | 20 Readers

"Room booked directly"

7.0/7
Posted 5 months ago

I had visited this hotel with my family for relaxation trip. The pick up and drop facility was provided by the hotel. The activity was available at the hotel. The room was renovated at the hotel. The variety of food was available at the hotel. The vegetarian and non-vegetarian food was available at the hotel. The garden facility was available at the hotel. There was no delay in check-in and check-out at the hotel. The room was spacious and clean in the hotel. The hotel staff was well-behaved friendly. I had booked the room directly. The transportation facility was available nearby the hotel.

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Posted by the Hotel Management

24th January 2017

Dear Sir/Ma\'am,
Namaste!

Thank you for choosing to holiday with us at Darjeeling - KhushAlaya.

We appreciate your taking the time to share your review of our resort.
We are delighted to know that you had a memorable stay with us. Thank you for mentioning and applauding the services that you liked the most. Providing customized service, leaving no stone un-turned to ensure that our guests are pampered and dishing out gourmet delights are some of the features that we take great pride in.
Please visit our website to know about our exclusive membership offers and deals.

Sincerely,
The Sterling Holidays Team

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