Potala Hotel, Gangtok

Historic Silk Route Tibet Road Gangtok

Phone Number www.hotelroyalresidency.net

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Ranked 88 of 678 hotels in Gangtok

Potala Hotel,Gangtok Watch Video Reviews

Reviews summary (549)

Best time to travel

Preferred with

Preferred for


Experience Scale

Average rating

5.7 / 7
5.5 / 7
4.9 / 7
Front Office
5.2 / 7
4.9 / 7
4.9 / 7
Food & Drink
4.7 / 7
4.0 / 7

Video Review (1)


35 Reviews

"Average hotel"

Overall Rating
6.0 /7
  • 203

Top Reviews

6 Reviews | 2244 Readers

They Are Not Focusing On The Customer Satisfaction

Posted 6 Sep, 2017

I went to the Gangtok in the month of May 2017. That was a family holiday trip. I booked my stay through a travel agency. The hotel was located at one of the prime location like from the hotel we can reach the M. G. Road by walking. The restaurant availability taxi transport market etc were near to the hotel. The whole day we will do sightseeing that is one thing but in the evening we need something happening. The place should be very active and this location was very happening. There was one cafe and there we can enjoy the music. That was hardly 25 m away from the hotel. There were very nice restaurants near the hotel. All around the location was pretty good. When we enter the room at first we can see the bed sheet pillow. When I entered and saw I thought like I was in 100-200 Rs lodge. That was very dirty. The bed has backrest and that was looking like not maintained from so many months. That was torn and dirty. The cupboard was too dirty and smelling bad. If All of this I will not stay in the room comfortably then the stay was useless for me. We told them that we were going for sightseeing early so we need breakfast early in the morning. They tried but anyhow we left so we didn't have breakfast. The dinner was quite normal. That was Indian thali type. They will charge more for the food but the food was normal. We used restaurant service for the food. When we first day went to the hotel and saw the room. We went to the manager and complained. Instead of attending us the manager was started arguing about the room with us. He was saying that how I can say the room was dirty. I politely said him that if he doesn't have trust then he can come and see the room but he said that was not his work. He will send someone to see the room. That was not good behavior with the customer. That was 9 oclock and to change the bed sheet they did 11:30 because first they brought torn bed sheet and again they came with the bedsheet that was small And they were expecting from me to adjust. We asked towel so they said towel was not available. The entry is too small. I can understand that the prime location so the entrance is small. The backside where the window opens that was drainage area. That was dirty and unhygienic. The reception area was too congested and small. There was not a proper sitting arrangement. They should focus on the cleanliness. The hotelier was not focusing on the customer satisfaction. There was no special arrangement for the kids.

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1 Review

Well placed hotel location ...

Posted 6 Sep, 2017

On my holiday trip I visited Gangtok. I went there along with two couples in the month of May 2017. We booked the room online form Goibibo portal. It is a family hotel. The Front office staff was responding well. Seating arrangements are fine. It was clean and well maintained. The staff were old aged people so they were rude in behavior. Lightning is good. They did not give Wi-fi password. They would turn off the light in evening. The service of the hotel was average. They would close Wi-fi connectivity and Mobile charging. We faced this issue. Hot water was not coming in the morning. The location of the hotel was well placed. It is in the market. If you need anything you would get it in the market. It is easy to reach and convenient. It is in the main area. We can find the address very easily. It is a well known hotel. If we ask any shop keeper or drivers they will guide us the directions. It is walkable distance. There is tea stall saloon and provision stores. The appearance of the hotel was fine. The exterior is not so good. Interior is fine. The room was well maintained. We booked a fobbed room. It was clean and spacious. Interior is good. There was space for luggage in the room. Amenities were not there like hot water drinking water. We had food outside the hotel. We did not try food in this hotel. There were no other activities. Or improvements they should work on amenities and behave well.

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Excellent hotel with excellent service

Posted 14 Apr, 2017

During the month of January I visited to this hotel as a holiday trip with group of friends. The destination of the hotel was very good, the one most thing which I liked the most was the place Nathula and location of the hotel was also very good as it was located at the heart of the city and everything was available. Best way to reach the hotel was by taxi. The ambience of the hotel was also very good including its interiors and exteriors. Reception of the hotel was quite impressive as the total view of it was great. The hotel was booked online through a website. Room service and also the overall service provided by the hoteliers were excellent. Rooms of the hotel were spacious and comfortable to stay. The food in the hotel was great and also a complimentary breakfast was available it was also excellent. Breakfast item like upma I liked the most. Travel desk facility was available but I didn’t have a pleasure of it as it was chargeable. One should visit over here because the service of the hotel was very good. Henceforth the overall experience stayed great for me as they were providing a great service to us.

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1 Review

Very Lovely

Posted 3 Nov, 2017

I traveled Gangtok in the month of June 2017 with my family. This was my holiday trip. I booked this hotel through MakeMyTrip website. The Location of the hotel was very nice. It was easily accessible. It was nearby all sightseeing. It was far from the railway station. The appearance of the hotel was good. The interior look of the hotel was very nice with decoration. The exterior look of the hotel was lovely. The front office staff was polite to receive us. The staff was good communicative with us. They didn't delay at the time of check in and check out. The waiting hall was good. The room was wonderful. I booked a deluxe room. It was clean and spacious. All basic things were available. Overall services were excellent. Whatever we ordered they serve things on time. We had food from this hotel. It was average in taste. No activities in the hotel. Lift facility was not available. Overall this hotel stay was good.

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1 Review

Good hotel with very good food

Posted 14 Apr, 2017

We stayed in this hotel in the month of February as a holiday trip with friends. It was an adventure trip. The destination of the hotel was very good. The location of the hotel was very good which was conveniently located to reach by personal vehicle and walk able. The appearance of the hotel was very good. The booking and front office services were very good. The staff's were friendly and co-operative. The room provided by hotel was very good. The overall services were good. The food and drinks provided were very good. Complimentary food was not available. The activities provided by the hotel were average. Wi-Fi facility was not available. They provided indoor and outdoor activities. No pick up and drop facility available. The overall experience of the hotel was good.

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Potala Hotel is ranked #88 among the 678 hotels in Gangtok with an average rating of 5.0 out of 7. It is one of the 49, 1-star in Gangtok. On HolidayIQ, it has a total of 93 photos, 549 text reviews and 1 video reviews and is rated top for its Destination, Location and Front Office.

The online booking price of the hotel ranges between Rs 1,300 to Rs 1,500 per night. The hotel offer 48 rooms to check availability or to avail complimentary breakfast, we recommend contacting the hotel to check if the final tariff includes it.

The ambience and the location of the hotel makes it a suitable option for variety of travellers. Family (45%) and Group (32%) are the most common type of travellers that like to stay here. 51% of guests enjoy the hotel's relaxed environment, whereas 21% have rated the ambience as adventurous.

Although the hotel is a suitable stay option throughout the year for travellers, book your accommodation in the months of Jan, Feb and Mar for the best experience.

Potala Hotel is located at Tibet Road . Thakurbari Temple (1 Km), King Palace (1 Km), Flower Show Museum (1 Km), Chogyal Palace (1 Km) and Ridge Park and Flower Show Exhibition Complex (1 Km) are some of the popular sightseeing attractions located near the hotel.

The hotel ensures you are well taken care of during your stay. By providing free wifi access, the hotel makes sure you are always connected to the internet.

Other amenities include Laundry Services, Doctor On Call, Restaurant, Room Service and Travel Assistance. For checkin and checkout time, we suggest contacting the hotel.

If you are in need for airport transfers or require a car for sightseeing around the city or you have to do an early check-in, then we recommend contacting the hotel directly and requesting for these additional services. All of the available amenities ensure your stay is enjoyable and free from any hassles.

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