Pride Biznotel Emarald, Kochi (Cochin)
Major Road, Vyttila Near Well Care Hospital Kochi
Ranked 191 amongst 1002 hotels in Kochi (Cochin)
Pride Biznotel Emarald Reviews (42)
Top Reviews of Pride Biznotel Emarald
We ( 2 adults & 2 children ) stayed in the hotel from 12/05/12 to 13/05/12. The house keeping service was poor. We had to make 4 telephone calls for the extra bed to be placed in our room even though we had booked the extra bed and also paid the advance. We checked in at 2 pm and finally the bed was placed at 10.20 pm. The maintenance and cleanliness of the bathroom was poor. Cockroach was observed in the bathroom. The grooves present in some tiles in bathroom was filled with filth. Ventilation was poor. There were no fans in the room which was surprising. Wrong positioning of the AC in the room lead to poor cooling in the room where required. The room was cleaned in our absence without even informing us. This is not acceptable behaviour. The only positive thing during our stay was the good complimentary breakfast even though it was served cold.The restaurant staff was very good & cordial. Being a business class hotel I am shocked at the poor service , maintenance and cleanliness at Emarald. Overall I have to admit that that we were totally disappointed by the stay and would never recommend this hotel to anybody.
Reception-Good, Ambiance was great. Do not expect too much of view from the hotel, However it might be good for business people as it is in city. Buffer breakfast and Dinner was good with a lot of verity available. Rooms were elegant and clean. Room service was not very prompt, still nothing to complain about that.
The hotel had provided pick-up facility from airport. It is located around twenty minute's travel, so we did not face any problem in finding it. The surrounding of the hotel is good and staff were helpful and friendly also quick in service. The appearance of the hotel was extremely well in internal than external. The room allocated was very good, but not so spacious and food quality was excellent in both veg and non-veg sections. The destination is very good and the hotel was quite comfortable to stay and comes in budget.
I stayed in the hotel for a day with my family for 2 days on a relaxation trip during the month of December 2013. The hotel is located in a convenient location and was easy to find the hotel, located in the heart of the city. Surroundings of the hotel was in slum area. Staff service in the hotel was quick, helpful and friendly. The appearance of the hotel was good. The rooms are spacious and well-maintained with clean pillows, bedspreads amenities like AC, TV and a geyser in working condition. The rooms did not have a view. The rooms are cleaned regularly and 24 hours hot water facility. Taste of food was good and I had breakfast it was served in the buffet system, pricing of food was very expensive. There are no activities and sightseeing trips from the hotel. The tariff is bit high and recommendable to other travellers. No suggestion from my end to the hotel management. Cochin as a tourist destination is good.
It is really very Good hotel and we Loved it. Food was awesome and Specially room service , house keeping, ambiance and reception was extraordinary. Infrastructure is awesome and we love the candle light dinner and location was extraordinary... as we are new to that place so all the hotel staff was really supportive and they guide us really well. so overall extra ordinary experience.
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