Sterling Wayanad, Wayanad

Ranked 9 of 579 hotels in Wayanad

Valluvadi Road Sulthan Bathery Kidanganad, Wayanad

Phone Number www.sterlingholidays.com

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What travellers are saying about this hotel

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Reviews summary (24)

Best time to travel

Preferred with

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Experience Scale

Average rating

Location
7.0 / 7
Service
5.0 / 7
Room
7.0 / 7
Destination
6.0 / 7
Appearance
6.0 / 7
Front Office
5.0 / 7
Food & Drink
7.0 / 7
Activities
6.0 / 7

Reviews (24)


Mumbai
44 Reviews | 26604 Readers

Good Stay away from the crowd

5.8/7
Posted 16 Feb

The location of this brand new resort is fantastic. In the forest area. Among nature. Spacious and clean .. What more can one expect Once the incomplete work in resort is completed, it will be even better. Lots of positives about the resort. A few niggling negatives which probably spoils the overall experience. The front desk was pretty helpful and nice during and also prior to check-in when I called from Mumbai. The resort is not at all equipped with sufficient staff to handle peak load which we perhaps faced during the week of Christmas when we stayed. Housekeeping staff was pathetic. Took ages to respond to our calls. Also most of them only knew Tamil. Shockingly not even English. I literally had to do dumb charades with them to explain the situation. No sense of responsibility. Shocking that they did not even know that they need to refresh items each day in each room which were used ( soaps, milk powder, coffee sachets ). I had to explain to them but they did it willingly. Poor training and poor governance. However the great positive was that all the staff in the resort were extremely nice, receptive, kind and hence I would attribute the delays to load. Since the attitude is right, good training and mentoring is all that is required. We went on a nature walk which was superb. Shiju was superb and extremely caring and a perfect guide. Another major issue is that the resort is supposedly tied up with only one car agency. This is a major letdown as we were told by front desk staff & manager that this agency only supplies Ethios and Innova cars. The rates are exorbitant due to monopoly. Hence we were forced to do sightseeing in Ethios cars with high rates when an Indica with much lower rates would have sufficed However the driver Basheer was superb as he had fantastic knowledge of Wayanad and could tailor the sightseeing rides to suit our It was shocking to note that Swift Dzire came without even informing us even after knowing the huge luggage we were carrying to drop us back to Kozhikode railway. …. That too after a delay of 30. We had an extremely painful ride. Point missed by front office staff and their managers since the resort had picked us from Kozhikode station and were aware of our huge luggage and ... However this incident clearly meant that the car agency had multiple options but the resort staff forced customers to rides which were expensive Don't think it is professional at .. Worth investigating if this car agency belongs to someone in the resort management /. The resort must immediately tie up with multiple car agencies to avoid this issue and give a fair choice to. The restaurant was fantastic. Great choice of food. Extremely tasty as. In 3 days I could experience the various delicacies of Kerala including pootu kadala, kappa curry, pumpkin sabzi, koorkha sabzi etc. The celebration dinner in banquet hall on 22 Dec was kind of variety food is rare anywhere and hence the Chef truly deserves. Anu, Rajani, Shiju and Rajas were extremely polite, helpful and worth a mention while all others seemed to be on a different planet. Most seemed to be on the job training. Only Vodafone / Idea SIM works inside the resort. The resort management must honestly take it up with Airtel, Reliance etc on this issue which can easily be The resort management seemed serious about my feedback given to them as they had the courtesy to apologies for the ... A lot of extra effort by staff since resort is new if put in now could help in a long way in.

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Posted by the Hotel Management

2018-02-28 17:05:01

Dear Sir/Ma’am,
Namaste!
We thank you for sharing a comprehensive review of your holiday at Sterling – Wayanand.
We are glad that you enjoyed our tranquil location and enjoyed our culinary delights to the fullest. Thank you so much for sharing with us the several aspects that we need to improve. At Sterling, we believe that we learn every day and our guests are our greatest teachers and we thank you for your contribution. Please accept our sincere most apologies for the inconvenience and issues that marred your stay. We have forwarded your valuable suggestions with the Resort Management Team.
It was a pleasure to host you and we assure you a much enhanced experience the next time you holiday with us.
Sincerely,
The Sterling Holidays Team


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Reviews summary (24)

Best time to travel

Preferred with

Preferred for

More

Experience Scale

Average rating

Location
7.0 / 7
Service
5.0 / 7
Room
7.0 / 7
Destination
6.0 / 7
Appearance
6.0 / 7
Front Office
5.0 / 7
Food & Drink
7.0 / 7
Activities
6.0 / 7

Overview

Sterling Wayanad is ranked #9 among the 579 hotels in Wayanad with an average rating of 6.1 out of 7. It is one of the 439, 0-star Resorts in Wayanad. It is part of the "Sterling Holidays" chain of hotels in India. On HolidayIQ, it has a total of 14 photos and 24 text reviews and is rated top for its Food & Drink, Room and Location.

to check availability or to avail complimentary breakfast, we recommend contacting the hotel to check if the final tariff includes it.

The ambience and the location of the hotel makes it a suitable option for variety of travellers. Family (53%) and Couple (35%) are the most common type of travellers that like to stay here. 100% of guests enjoy the hotel's relaxed environment

Although the hotel is a suitable stay option throughout the year for travellers, book your accommodation in the months of Jan, Feb and Mar for the best experience.

If you are in need for airport transfers or require a car for sightseeing around the city or you have to do an early check-in, then we recommend contacting the hotel directly and requesting for these additional services. All of the available amenities ensure your stay is enjoyable and free from any hassles.

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