Angsana Oasis Spa & Resort Reviews

Very nice, quiet resort. People are friendly and helpful .The place is maintained well. We had a great weekend getaway from the daily routine .Overall a quite beautiful place to RELAXXXXXXXXX.....

It is hard ti imagine how this place gets the kind of reviews it does. The experience was a complete letdown. This could be a good place for a massage, just get in, get the massage and get out, don\'t bother about anything else.

Worst Experience: We called in and after much harping about how they were always full, and they did not have the right room for us etc. they finally provided the booking. Emailed us the confirmation, while copying the same to 20 people. We land up at the resort, they don\'t have a booking for us. The place is practically empty for a weekend. Must be about 8 - 10 bookings, in a property that has 14 one room suites alone. + Executive rooms etc. etc. So all the bull during the booking process was a sham. Finally after 20 odd mins they check us in. We order room service, A simple order, French Fries, Milkshake and a Brownie. After 45 mins when we called to inquire about the order still not delivered, the guy on the phone curtly informs us that since this is room service it takes time. 10 Mins later the order is delivered, the bill is fine, but the delivery is a Cucumber sandwich, that we did not order. In the evening we tried to ask if they had Ice Beer, the lady that picks the phone says no but will check and after a min. just bangs the phone down. When we call back to speak to the manager he says, she could not hear a thing so she put the phone down. When I ask why she couldn\'t call back he says, \'If you want to complain go ahead\' Dinner Buffet Menu - 1 tasteless veg soup, fish fry and a mutton kheema & pasta both of which had seen better days. I guess the Chef pays them to cook there. The service at the table was lousy. The staff began bad mouthing and abusing a guest in Kannada the local lingo, loud enough for the rest of the guests to hear, when he asked for A la carte menu, for which they did not respond to him for over 20 mins. with a yes it is possible or no it is not. Simple answer but, the geniuses there couldn\'t figure it out. We ran away from the place first thing in the morning when we saw burnt croissants on offer for breakfast. I cannot imagine the number of OK reviews for this place. The infra is good, service and food are pathetic. In league with a crass me too resort.

Overall it was a satisfying experience and relaxing on the mind body and soul.

Best Experience: The Thai message and the ambiance that was provided was the best along with the fact that almost everything (resonable ones) that I requested for was provided by the staff at the resort.

Worst Experience: Loud music was played for a corporate party which spoiled a lot of the charm of the place.

A lovely place let down by the abysmal service. It took 30 mins to sort out the booking after already being phoned and explaining everything on the phone and they still got it wrong! International buffet had only 2 pasta dishes all rest was Indian fare. Also a hotel \'rule\' says that only diet drinks can be served at the pool. So who is in charge of the silly rules? The management need to take ownership and leadership and get the staff sorted out

Best Experience: Very good spa massage

Worst Experience: Inept staff unable to make simple bookings. Silly rules about drinks. Swedish massage in a very poor quality room - mouldy and plaster falling off the ceiling.

Good

Best Experience: Excellent food as staying for 8 days didn't bore us on the different types of food prepared.

Worst Experience: Service needs to be upgraded.