Ooty Hotels

The Willow Hill, Ooty

58 / 1,Havelock Road,Ooty

Ranked 23 amongst 660 hotels in Ooty

5.4/7 719 Reviews
The Willow Hill,Ooty Watch Video Reviews

Reviews (719)

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Experience Scale

Average rating

Destination
5.8 / 7
Location
5.7 / 7
Appearance
5.5 / 7
Front Office
5.5 / 7
Service
5.5 / 7
Room
5.5 / 7
Food & Drink
5.3 / 7
Activities
4.1 / 7

The Willow Hill Video Reviews (2)

Mohammed

 
3 Reviews

"just ok, not maintained, good l..."

00:29
Overall Rating
4.0 /7
  • 218

Nitin .

Udaipur
25 Reviews | 1059 Readers

"Classy english interiors & good..."

00:29
Overall Rating
7.0 /7
  • 326

The Willow Hill Reviews (719)


"Average hotel"

4.0/7
Posted 12 Aug

Room big in size but not well managed, need considerable improvement in interior management,location is good,value of money is not worth, need more amentitues & improvement in food quality.need to lower tariff

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Banda
2 Reviews

"Worst hotel "

1.2/7
Posted 11 Aug

Room filled with smell. Services not offered. No night services. Very bad behaviour of hotel staff. Bathrooms not clean at all. it's the worst hotel I have stayed till date. No value for money. Will give Zero ratings.

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1 Review | 5 Readers

"The location is Close to the temple"

3.9/7
Posted 11 Aug

Had only booked the hotel room for the night... Had checked in in the evening.. The staff was polite and nice... The location good... The amenities were average... The breakfast served was good... Overall an average experience...

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2 Reviews | 6 Readers

"Nice stay "

4.7/7
Posted 3 Aug

Good experience. Room clean. Service was good. Location was ok. Food ok. Staff ok. Electricity issue was there. Due to some major fault, the electricity was not available all night. Generator was working but AC not worked through out the night.

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1 Review | 7 Readers

"Good location and service"

6.5/7
Posted 26 Jul

Location is excellent with the mian market place being 100 mts away. Clean and good service with perosn to attend withing minutes. Food also was good. The main eating joints are near by. Rooms were clean with proper water and other things in place. good stay

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"Average hotel"

4.0/7
Posted 12 Aug

Room big in size but not well managed, need considerable improvement in interior management,location is good,value of money is not worth, need more amentitues & improvement in food quality.need to lower tariff

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Banda
2 Reviews

"Worst hotel "

1.2/7
Posted 11 Aug

Room filled with smell. Services not offered. No night services. Very bad behaviour of hotel staff. Bathrooms not clean at all. it's the worst hotel I have stayed till date. No value for money. Will give Zero ratings.

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1 Review | 5 Readers

"The location is Close to the temple"

3.9/7
Posted 11 Aug

Had only booked the hotel room for the night... Had checked in in the evening.. The staff was polite and nice... The location good... The amenities were average... The breakfast served was good... Overall an average experience...

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2 Reviews | 6 Readers

"Nice stay "

4.7/7
Posted 3 Aug

Good experience. Room clean. Service was good. Location was ok. Food ok. Staff ok. Electricity issue was there. Due to some major fault, the electricity was not available all night. Generator was working but AC not worked through out the night.

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1 Review | 7 Readers

"Good location and service"

6.5/7
Posted 26 Jul

Location is excellent with the mian market place being 100 mts away. Clean and good service with perosn to attend withing minutes. Food also was good. The main eating joints are near by. Rooms were clean with proper water and other things in place. good stay

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5 Reviews | 13 Readers

"Location is good"

1.9/7
Posted 18 Jul

we book deluxe room but they allocate us ordinary room, I asked for this they reply very arrogantly and they don't know how to speak with guest, really bad experience. Rooms were dirty and there is no towels and soap in the bathrooms, pathetic service. Don't go for food in this hotel, food was not up to the mark.

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2 Reviews | 9 Readers

"Stay was comfortable "

5.0/7
Posted 16 Jul

room service wss good location of the hotel is good facilities best this trip was to amarnath shrine for which I had to stay for a day and the stay was really memorable next time also I would like stay

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1 Review | 4 Readers

"Good location, Dirty rooms and Pathetic service"

2.5/7
Posted 12 Jul

Very dirty bathroom. toilet seat was not up to the mark. Windows were not having the lock from inside leading to sense of insecurity.Service was very poor since we were initially declined the breakfast citing the reason that they have not received any communication regarding free breakfast. We got breakfast after lodging complain with MMT helpdesk. Going forward I am not going to stay in this hotel.

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4 Reviews | 5 Readers

"Near to Raghunath Mandir and main market "

1.9/7
Posted 8 Jul

No lift to carry luggage to 2nd floor and difficult for elder persons to climb stairs. Staff not courteous. 5 Rooms given were not clean, dirty linen, blankets and beds were torn and stinky. AC in rooms were old window / split type , not cooling. Reason given was voltage fluctuations. No hot water was coming and when complained asked us to wait till rooms are vacant so that bucket of water can be given. We had to take cold water shower. Dinner we ordered Maggi for kids and in the night all of them had vomited and were suffering of stomach pain. When complained no one bothered and instead blamed for overeating . Morning we had to continuously follow up To get complementary break fast from 7:30 am and finally it was served with 1 Aloo Parata +Tea+curd+picked. Poor quality interiors, old dusty curtains , cots, paint peeled off from walls . No proper sleep due to power fluctuations during night time. Worst experience in life for having trusted reviews in make my trip site while booking.

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2 Reviews | 6 Readers

"Location is good "

6.0/7
Posted 4 Jul

Room was good, location excellent, all in all worth of money car parking available very near to raghunath temple market connected easy to found important things to buy from the market place. Thankyou.

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Top Reviews of The Willow Hill


Bangalore
17 Reviews | 2164 Readers

"Had an excellent stay at Willow hill"

6.5/7
Posted 9 Oct, 2015

We booked for Garden room for two days. As promised in pictures the room was more beautiful than it appeared and the private garden attached with the room was like icing on the cake. We had a very comfortable stay in the hotel. Location was excellent, away from main market area, very peaceful and calm. We had little trouble with hot water first day but it was manageable. The only drawback of hotel was restaurant service. The food was good but the service was not up to mark, Day 1 we waited for almost an hour for breakfast, even the complimentary breakfast was limited -either take continental (bread toast omelet) or Indian ( idli dosa) breakfast. Day 2 we informed half an hour back for breakfast so we got our breakfast on time. I would definitely recommend this hotel to couples or groups who want calm and peaceful stay with excellent amenities. The hotel staff was very polite and helpful. My suggestion to hotel is that they can include -bonfire in their service, location weather and bonfire will be dazzling combo. To the staff- Keep up the good work. Cheers!

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1 Review

"Excellent service .."

5.6/7
Posted 21 Jul

We visited Ooty it was a holiday trip. We went there along with my family in the month of May 2017. We booked the rooms by calling them. The location is very convenient as there are transport vehicles nearby to pick up and drop. We came to the location by taxi. We had hired a taxi. There were no issues in reaching the hotel. There was pick-up and drop facility and it was paid service. The distance between hotel and bus station is about 3 and a half km. There was no sightseeing places and markets nearby hotel. The appearance was pleasant. The hotel building was very old but they had maintained it very well. The Front office was courteous. They made arrangements so that our stay in the hotel is comfortable. The service is excellent they responded to us quickly for whatever requests we had. We booked two rooms one was superior and another was a luxury. There was a restaurant inside the hotel. We ordered both north and south Indian food. We took room service. We ordered certain dishes. All dishes were good except for one like paneer tikka. It was hard and we were not able to eat. We informed the staff and they told us that it will be resolved. We had food inside the hotel only it was hygienic. We will recommend this restaurant to other travelers also. There were amenities like kids playing area. I suggest other travelers to reach hotel early because it is tough to reach at night time as autos are available but they charge very high. I will suggest the hotelier to take notice of food department and correct it.

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1 Review

"Retro kind of look .. For appearance"

6.3/7
Posted 21 Jul

We visited Ooty it was a family trip. We went there in the month of May 2017. We booked the room online. We came by own vehicle. There was parking facility and it had free service. There is no lift facility. The location is well placed it was calm and has good scenery around the location. There are no markets nearby. The railway station is about 2 km far from the hotel. I will definitely suggest this hotel to other travelers as well. The appearance was beautiful it had good interiors. The appearance had a retro kind of look. If they improve on interiors even more. The appearance will be even finer. The Front office was courteous. They spoke to us well. The service responded quickly they were caring. They called us and asked us proactively whether we need any thing. We had booked a superior room the interiors were good. They maintained it well the rooms were spacious. The washrooms were clean and hygienic. The rooms had a wooden floor. The food was tasty and delicious. However the price was a bit costly. We ordered Continental and Indian dishes. We had mutton biryani and it was good. As it is a 3-star hotel the price is a bit high for middle-class people. There were no special activities. We will not suggest anything in this hotel. It is good as the way it is now. The hotel looks good and it has a very old look. We will definitely suggest this hotel for other travelers if they are looking for any honeymoon trip.

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4 Reviews | 2 Readers

"The interior part was good"

7.0/7
Posted 10 Jan

I had visited this hotel for personal trip with my fiance and friends. Transportation facility was nearby the hotel. The service was good. Everything was excellent in this hotel. The behaviour of the staff was friendly. I didn't use activity in this hotel. The food quality was awesome. I had booked the room by online. I had faced problem in check-in process. The interior part was good. The hot water facility was not propped in the room. The destination of the hotel was good. I would suggest this hotel to renovate the exterior part.

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Mumbai
1 Review

"This hotel was recommendable"

5.8/7
Posted 10 Jan

The hotel was good. I had visited this hotel with my family for religious trip. The destination of the hotel was nice. The hotel was located 4 kilometres far from the main market. There was no difficult to reach the hotel. The appearance of the hotel was fine. There was no delay in check-in and check-out at the hotel. The reception staff were behaved quite well. Service was done on time. Geyser was not there in the room. Laundry facility was not available in the hotel. I would suggest for this hotel to provide the room heater, laundry, locker, drawer and geyser. The food was good in the hotel. The activity was not available. Garden was available in the hotel. I would recommend for other travellers this hotel was good for relaxation. I had booked the room by online.

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The Willow Hill Overview

Do you wish to spend time near a bonfire in a room set up perfectly in English style? Then you should definitely book a room in The Willow Hill hotel during your visit to Ooty. A unique blend of royal English setup with mesmerising Indian beauty of Nilgiri hills will definitely touch the epitome of romance and tranquillity.

Depending on your taste and budget you can select between the luxury rooms and luxury rooms with private gardens. Sipping a cup of hot Nilgiri tea on a cold morning in that garden will definitely be an unforgettable experience. Activities like trekking, horse riding, jeep rides, and hands gliding will keep you occupied during the vacations.  


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