AirAsia is a low-cost travel airline based in Malaysia that caters to tourists travelling within Asia. Headquartered in Kuala Lumpur, Air Aisa's registered office is located in Petaling Jaya in Selangor. AirAsia has a fleet of 48 Airbus A320-216 and 6 Airbus A320-214 aircrafts. Over the years, the airline has been undergoing many advancements. A passenger can find out his/her ticket's AirAsia PNR status on the official website or simply by SMS.
Although AirAsia was formed in 1993, it started functioning on the November 18, 1996. It was founded by the Malaysian government corporation, DRB-Gicom. In 2004, Air Asia started new flights to Macau and in 2005, it began flight operations flights to Xiamen in Mainland China and Manila in Philippines. Later that year, AirAsia also started operating flights to Vietnam, Brunei, Cambodia and Myanmar. AirAsia cancellation of tickets can be done on its official website.
AirAsia : Specialties and In-Flight Services
In-flight services related to food and entertainment are provided on board. According to AirAsia's baggage rules and policy, a guest can carry-on a maximum of 15 kg of baggage. If the weight of check-in baggage is more than that, the passenger will have to pay extra for every 5 kg of baggage at the airport baggage check-in counter. Travellers can also look up Air Asia's baggage policy, AirAsia Flight Status and AirAsia Fares on its official site. AirAsia online booking of tickets can be done on the official site as well.
Routes and Destinations of AirAsia
AirAsia operates international flights to 25 countries and 78 destinations. The airline operates more than 400 daily flights across 142 routes. Air Asia has flights connecting People's Republic of China, Japan, Laos, Myanmar, Brunei, Cambodia, Singapore, Sri Lanka, Australia, Kuala Lumpur, South Korea, Vietnam, Malaysia, Thailand, Indonesia, Philippines, Nepal and Taiwan. Singapore to Bangkok, Kuala Lumpur to Singapore and Singapore to Kuala Lumpur are popular AirAsia flight routes among travellers.
First I recd a message that the ETD has been changed as per the winter schedule. And once in the airport, the staff at the counter did not even inform the time or the gate no. I got to know about delay in departture from automated messages from MakeMyTrip on which I booked this flight. None at the AisAsia counter knew or was able to tell me the exact situation, including the customer care staff at AirAsia. Even they didn't know the flight was delayed. The live flight status on Air Asia app does not work. Waste of time!
I ordered a Maggie with a beverage, they came heard but they didn't respond. I thought it was finished but after sometime they gave the same to somebody else. I came from Ranchi to Bangalore in an empty stomach. Pathetic service first time ever I faced in air asea. I use to go in air asea several times.
Flight was delayed by 6 hours there wasn't any prior information about the same. No place to take rest. Food was provided as a compensation when lot of people standing on their head and asking for accommodation.
Baggage scan was good. Check in took a long time because people were busy with their personal whatsapp. Behaviour at check-in counter was pathetic. Extra money to the tune of Rs 550 per person being charged for almost all preferred seats. Don't know how DGCA allows this. No announcement before boarding. People who have paid for seats (Row 1-5) are made to enter the flight at the end and has to wait longer. Inflight cleanliness is in a mess and announcements shabby. Airhostesses don't even smile while serving. Air India felt better. Even getting beaten up by Indigo would be good. Shall try to avoid Air Asia next flight onwards.
I travelled from Chandigarh to Bangalore With my Daughter & back solo. This was my first travel with Air Asia. I believe that scheduled total travel time is inflated but overall experience was good. The delight combo south indian meal, quantity to be increased or rate should be lowered or you can add complementary tea with it.
When I reported to the ticketing staff that I had missed my flight an instant smirk flashed across her face. I anyways proceeded to get the next flight booked on the same airline. But that expression on the young lady's painted face did create a bad impression. Also I saw her being tough with a customer ahead of me who was requesting for a wheelchair for his aged parents and that did not create a very nice image about the airline's staff.
Two days back I have received a call to pre book seats by paying rs100 each. I didn't do it. And last night I have checked web check in seat selection option, many seats were available. But surprisingly even after reaching at check in counter before two hours of fly time, they told there was no three seats in a raw option left. Is it your company policy or just doing it for fun ???
First of all, I'm not satisfied with the legroom. It was kind of small and the seats were too straight, but the width of the seat and the aisle space was okay. Service and assistance was great. Check-in was good. I did web check-in so .. Not much of a problem at the counter for me. But on-time schedule? No. We were delayed fir like 50 minutes! Our flight was supposed to take off at 7:20am but we take-off at 8:10am! Didn't know the reason though. The Captain once announced that, and I quote, "Air traffic control put us on number 10 for take off, so we have to wait for another 20 minutes". Like idk what's going on! It was just not okay. But inflight cleanliness, baggage handling and food & beverages service was good. Overall it was okay, except for the huge delay time we faced.
The lady at check-in counter was rude. I reached 35mins prior to departure time and I know it was late but she talked like I made such a huge blunder just to tell me that I was late. Though she later gave me the boarding pass but she made sure that she bullies me before it. Silver lining to all this was that I got emergency exit seats for free, as no other seats were available. I wish they learn some decency in future.
All thing was chargeable in flight no complementary nothing like other flight. Staff for giving foods or drink was not right on time to give order, I pay extra 660 rupees for seats though I paid money for tickets ... I ask them for give me no chargeable seat they said you have to sit different not together