AirAsia is a low-cost travel airline based in Malaysia that caters to tourists travelling within Asia. Headquartered in Kuala Lumpur, Air Aisa's registered office is located in Petaling Jaya in Selangor. AirAsia has a fleet of 48 Airbus A320-216 and 6 Airbus A320-214 aircrafts. Over the years, the airline has been undergoing many advancements. A passenger can find out his/her ticket's AirAsia PNR status on the official website or simply by SMS.
Although AirAsia was formed in 1993, it started functioning on the November 18, 1996. It was founded by the Malaysian government corporation, DRB-Gicom. In 2004, Air Asia started new flights to Macau and in 2005, it began flight operations flights to Xiamen in Mainland China and Manila in Philippines. Later that year, AirAsia also started operating flights to Vietnam, Brunei, Cambodia and Myanmar. AirAsia cancellation of tickets can be done on its official website.
AirAsia : Specialties and In-Flight Services
In-flight services related to food and entertainment are provided on board. According to AirAsia's baggage rules and policy, a guest can carry-on a maximum of 15 kg of baggage. If the weight of check-in baggage is more than that, the passenger will have to pay extra for every 5 kg of baggage at the airport baggage check-in counter. Travellers can also look up Air Asia's baggage policy, AirAsia Flight Status and AirAsia Fares on its official site. AirAsia online booking of tickets can be done on the official site as well.
Routes and Destinations of AirAsia
AirAsia operates international flights to 25 countries and 78 destinations. The airline operates more than 400 daily flights across 142 routes. Air Asia has flights connecting People's Republic of China, Japan, Laos, Myanmar, Brunei, Cambodia, Singapore, Sri Lanka, Australia, Kuala Lumpur, South Korea, Vietnam, Malaysia, Thailand, Indonesia, Philippines, Nepal and Taiwan. Singapore to Bangkok, Kuala Lumpur to Singapore and Singapore to Kuala Lumpur are popular AirAsia flight routes among travellers.
Had a very bad experience with Air Asia, as I was not allowed to check in as I was 5 min late. Come on I paid so much for the tickets and to my surprise or rather shock they didn't listen even once, in spite of me travelling with a 2yr old kid and requesting them so much. I am a frequent traveller and I have never been late so they could excuse me for one last chance. Late that too for 5 minutes. Nor did I get a penny back. I had to rebook my flight with another airline.
While checking in I had brought one mixi in the box. The person in the counter said that the packing is not OK and I had to pack it from your authorised packer who charged Rs. 400/- for just wrapping a polythene sheet over the mixi box which was already packed. Why this harassment and unnecessary expenditure for me?
Every time the Airlines put a Priority Tag the baggage comes late . I am surprised why Airlines donot put in place a system to get the priority baggage first . Your ground staff who handles this gives only lip service .
Cancellation policy is pathetic. Though I have got a return journey cancelled due to medical reasons full refund is not considered . On top of that I had taken the cancellation assurance from Make My Trip for Air Asia flights . . I lost both money. Will never recommend anybody.
At check in ground staff insisted on charging me for extra baggage ( 1 kg said it was AS per regulations . However after saying that . They did not have adequate change for cash and card machine did not work. It was only after a lot of difficulty and delay they were able to get change. One would think that if charging is as per regulations staff should be prepared with swipe machine and change
The staff at check-in are cheats, they try to extract money from passengers on the pretext of excess baggage. They tell passengers exaggerated extra baggage weight. They even try to cheat by placing foot at the time of baggage weighing on the belt to show big revenues to higher ups. Worst, cheat airline staff I have ever experienced. Will never fly air Asia. Airhostesses where uncourteous
Pathetic Check in at the Counter. In spite of me asking them to add my Frequent Flyer number to the system, I was bluntly told to go Online and do it yourself. The lady was least bothered about the same. Why are you making us a - so called Preferred Frequent Flyer Member, if you wont even give us any respect for being one . . I travel at least 7 times in a month on various airlines. Trust me you should learn from Vistara We had requested for some seats to be given together as we were 5 people travelling together. Take care of your clients and don't just run after the money. I was first told that there was a big group so the seats preferred by us have been removed. Fine with me. '. But then don't just bounce back saying if you are ready to pay extra we can arrange seats together for you The Food and Beverage options on the flight were limited. Why have a Menu when most of the stuff on the Menu was not available on the flight. You are forcing the traveler to eat only what ever is available . The seats are lose and making sounds when you sit on them. The aircraft was not clean from inside The flight was on time and that is great. Baggage was in a mess when it came on the belt. This is after a FRAGILE sticker was put on the baggage . I would never travel again on this airline in the future Abhishek Sadhoo.
Disappointed with your time following. Lack of punctuality. Conditions make people travel at the last moment and your negative approach to time results them to face the consequences which is highly unethical.
The moment I reached Goa airport, no one was there in the boarding pass counter. Not even an any Air Asia assisting staff was there to assist. The guests were waiting for long time for the X-ray screening. Then the counter opened and process of checking started. They rescheduled the boarding gate no. The guests had to change the place for ques. There were very limited option for food without prior booking. The entire service could be rated as average.