AirAsia is a low-cost travel airline based in Malaysia that caters to tourists travelling within Asia. Headquartered in Kuala Lumpur, Air Aisa's registered office is located in Petaling Jaya in Selangor. AirAsia has a fleet of 48 Airbus A320-216 and 6 Airbus A320-214 aircrafts. Over the years, the airline has been undergoing many advancements. A passenger can find out his/her ticket's AirAsia PNR status on the official website or simply by SMS.
Although AirAsia was formed in 1993, it started functioning on the November 18, 1996. It was founded by the Malaysian government corporation, DRB-Gicom. In 2004, Air Asia started new flights to Macau and in 2005, it began flight operations flights to Xiamen in Mainland China and Manila in Philippines. Later that year, AirAsia also started operating flights to Vietnam, Brunei, Cambodia and Myanmar. AirAsia cancellation of tickets can be done on its official website.
AirAsia : Specialties and In-Flight Services
In-flight services related to food and entertainment are provided on board. According to AirAsia's baggage rules and policy, a guest can carry-on a maximum of 15 kg of baggage. If the weight of check-in baggage is more than that, the passenger will have to pay extra for every 5 kg of baggage at the airport baggage check-in counter. Travellers can also look up Air Asia's baggage policy, AirAsia Flight Status and AirAsia Fares on its official site. AirAsia online booking of tickets can be done on the official site as well.
Routes and Destinations of AirAsia
AirAsia operates international flights to 25 countries and 78 destinations. The airline operates more than 400 daily flights across 142 routes. Air Asia has flights connecting People's Republic of China, Japan, Laos, Myanmar, Brunei, Cambodia, Singapore, Sri Lanka, Australia, Kuala Lumpur, South Korea, Vietnam, Malaysia, Thailand, Indonesia, Philippines, Nepal and Taiwan. Singapore to Bangkok, Kuala Lumpur to Singapore and Singapore to Kuala Lumpur are popular AirAsia flight routes among travellers.
Horrible check-in process. They sit like vultures trying to extract. For just 1kg extra in hand baggage whereas when my check-in baggage was 5kg less than my baggage allowance. I was made to repack in front of everyone. Totally painful
I have experienced pathetic luggage handling services from Air Asia though all my luggage was been in Fragile section . I went for my marriage to Ranchi, paid extra 12000 for luggage as well though I was carrying gifts and valuable items of my marriage and because of this I asked the counter person to keep all the luggages as Fragile. My 5 trolley has got damage with much of internal items as well. All glass items got a crack on it and few broken. Even so many scratches I have observed on my all 5 new trolley bags. 2 of the bags locker is not at all working and chain got stuck . . This was pathetic service I have ever been experienced with any other travellers though I am a frequent flyer I have wasted my money travelling in Air Asia.
Awful cheap airlines. Keeps on asking for money at every possible interaction. At a point where even buses have started to accept e-tickets on phone, these guys got adamant for a paper printout, and then charged Rs. 75 for that 1 Page print, and then further refused to provide a receipt for the same as well.
The flight from GAU-BLR was scheduled to depart at 1045hrs. Instead, at 1045hrs, there was an announcement that the flight will take off at 1110hrs. All the passengers had to stand in queue for around 40minutes. Also, when we asked the reason for delay, they told us that one of the air-hostess is not feeling well . I was shocked that how can that be a reason to delay a flight for 25minutes just for a single cabin crew and that too for around 180 passengers travelling.
To hell with AirAsia, after booking a 2 HR flight, the conveniently changed my it to 8 HR flight without my knowledge or permission . I cancelled the flight and still the refund amount was not calculated correctly . Very irresponsible airline. Doesn't deserve to provide any kind of services.
I am a frequent traveller and understand every airlines has their own policies and restrictions. However, I am disappointed that policies over take common sense and this airlines encourages its staff to follow policies rather than customer service with minimum common sense . During my travel, I had one check-in baggage and one laptop baggage. I am well aware that Air Asia is strict with luggage weight and took necessary precautions. The laptop bag had nothing excpet my laptop, itís charger and a pair of headphones but my check-in baggage was at 17 Kgs. The staff immediately highlighted this to me and asked to pay extra for the exceeding two kilograms. In shock, I asked if she realised that I do not have hand baggage and I have another 7 kgs limit to use . The reply actually surprised me: the staff claimed that I am free to use it or shuffle luggage from the check in baggage to my laptop bag but if I was to carry 17 kgs in my check-in baggage I would have to pay the money. It completely defies any logic and safe to say I spent my 2 hours flight journey thinking about this. I realised something and would like to share here: if I was to use another bag to swap these 2 kgs, I need an extra bag. This extra bag would again weight at least 1 or 2 kgs. So technically I would be carrying 3-4 kgs with me instead of the existing 2 kgs only. So is Air Asia making it clear to its customers that they are happy to carry extra weight for free as long as we run as per their wish but would charge us extra fee even if we have the leverage. It is basic common sense to allow the 2 kgs as it is still in the entitled limit to a passenger and not act like stubborn business people. This spoiled my interest in choosing Air Asia for any future flights. My decision may not impact their sales but I would not be satisfied travelling with monarchs. Especially when other providers in the industry are raising bars to win customers with their excellent customer service - example: Indigo
So, It happens to my mom's first flight trip alone and I had gone to drop her and was very scared because she didn't actually have any idea about the process till you enter the flight. And Air Asia thank you so much for not providing any help and assistance when needed. No wonder why you never rise . .