AirAsia is a low-cost travel airline based in Malaysia that caters to tourists travelling within Asia. Headquartered in Kuala Lumpur, Air Aisa's registered office is located in Petaling Jaya in Selangor. AirAsia has a fleet of 48 Airbus A320-216 and 6 Airbus A320-214 aircrafts. Over the years, the airline has been undergoing many advancements. A passenger can find out his/her ticket's AirAsia PNR status on the official website or simply by SMS.
Although AirAsia was formed in 1993, it started functioning on the November 18, 1996. It was founded by the Malaysian government corporation, DRB-Gicom. In 2004, Air Asia started new flights to Macau and in 2005, it began flight operations flights to Xiamen in Mainland China and Manila in Philippines. Later that year, AirAsia also started operating flights to Vietnam, Brunei, Cambodia and Myanmar. AirAsia cancellation of tickets can be done on its official website.
AirAsia : Specialties and In-Flight Services
In-flight services related to food and entertainment are provided on board. According to AirAsia's baggage rules and policy, a guest can carry-on a maximum of 15 kg of baggage. If the weight of check-in baggage is more than that, the passenger will have to pay extra for every 5 kg of baggage at the airport baggage check-in counter. Travellers can also look up Air Asia's baggage policy, AirAsia Flight Status and AirAsia Fares on its official site. AirAsia online booking of tickets can be done on the official site as well.
Routes and Destinations of AirAsia
AirAsia operates international flights to 25 countries and 78 destinations. The airline operates more than 400 daily flights across 142 routes. Air Asia has flights connecting People's Republic of China, Japan, Laos, Myanmar, Brunei, Cambodia, Singapore, Sri Lanka, Australia, Kuala Lumpur, South Korea, Vietnam, Malaysia, Thailand, Indonesia, Philippines, Nepal and Taiwan. Singapore to Bangkok, Kuala Lumpur to Singapore and Singapore to Kuala Lumpur are popular AirAsia flight routes among travellers.
It's an average airline, some services are below average. They pre booked my food at check in. Didn't give a choice. Later I saw there was lots of choice in flight. They served the food at beginning of the flight and collected the empty food pack and bottle just before landing after two hours. Cabin crew were rude. The empty pack and bottle kept lying on the tray table for entire journey. The hyedrabadi biryani shown in the menu had generous cashews and raisins. But the one served had only burnt onion shreds. The helping was for birds.
Wanted to get this to your notice that my sister and I have both got such bad ear pain, it was unbearable. I have traveled through flight multiple times both domestic and international. But I have never experienced this before. Kindly request you to upgrade your systems else you will loose customers
Flight was scheduled to depart at 9. 15 AM. I got a message at 6 50 am saying the flight will be delayed and that they will let us know the details within one hour. Waited till 8 AM. Didn't get any response. Called up a friend who was in the airport (travelling on a different flight) and he let me know that my flight was delayed and was scheduled to depart at 11 am. Then I called up air asia customer care to confirm. The customer care people insisted that my flight was not delayed and was going to depart at 9. 15 as per schedule. By now it was 8. 30 am. Hurried out of the room, worried that I might have already missed the flight. Reached the airport and found that the flight was delayed and departure time was 11 am (which later became 12. 05). Pathetic. What is the use of customer service if they can't give us proper information?
The flight was delayed by 2 hours 15 min and the legspace in flight was not enough to adjust a 6 feet 2 inch guy. On top of that had to pay 1500 extra ... I recommend you have containers for 500 1000 for extra baggage for customers like other airlines have. Will never travel with your airline and will not recommend your services to my family and friends.
At Boarding pass counter there was only 1 type of food option available for normal dinner time inflight. Food served in-flight was sub standard. Masala tea served was with sugar in spite requesting for sugarless tea. AirAsia objective is just to sell not to serve. Filled feedback form and stated the above inflight. Good service is good business.
The web check-in process is totally awful: there is absolutely no transparency on how to do a web check-in, no relevant or useful information on the website, and the customer care email is useless as well.
Wonder why AirAsia is given the license to fly on this or any other sector in India when it seems they either do not have the permission on the number of flights or have only handful of aircraft. Our flight from Goa to Delhi was at 11. 05pm on Jan 1st night, almost around the same time as Indigo and others. All other aircraft left on time or with a slight delay except that we were informed late at night that the flight is delayed by four and a half hour and may fly at 3. 30am with no arrangements or facilities at the airport. No food compensation or even water was offered to the passengers of AirAsia. At 2am we were again informed that the aircraft has still not left Delhi and it shall further be delayed to 5. 45am departure. You maynot realised the discomfort we all went through. And above all your flight tickets weren't cheap as well. Irony is Airlines is not penalised for this. You have the obligation to write to each and every passenger if you have any decency.
Following are the issue where I specifically faced a problem: Assistant at Check-in counter played too strict with rules and we spend nearly 30 minutes at the check in counter just to be perfect to the kilo for each bag (which all other airlines usually overlook to avoid giving customer hassle) Poor seats quality Poor choice of seat given (non reclineable) Aircraft was old and shaky Overhead luggage compartment opened during travel Bus to transport from airline to airport made us wait 15 minutes in the cold Luggage came on the trolley more than 1 hour after landing (imagine waiting for so long after tedious overnight flight! No AirAsia official was present to address the last 2 issues
Flight delayed very much and flight team members let my lagguage at my depature. Flight maintenance was very poor. Their maintenance put very effect on my later travel. My 1 hr journey took 15 hrs due to poor maintenance of flight. My later travel became costly due to poor maintenance.
Staff was irresponsible while communicating with us and doesn't give us proper response. Some of the staff members makes fun of customers while communicating. This is very embarrassing and hurting part which has happened in Hyderabad Rajiv Gandhi International Airport.