SpiceJet, a low-cost airline based in India, is owned by the Sun Group. The airline is one of the biggest players in the Indian domestic airline industry. SpiceJet's fleet includes Boeing 737-800s, Boeing 737-900ER and Bombardier Q400 aircrafts. Travellers can book tickets online, get details related to flight availability, flight status, SpiceJet's PNR Status and flight schedule on the official website of the airline.
The corporate office of Spicejet is situated in Gurgaon while the registered office is located in Chennai. SpiceJet airline started its operations in May 2005. The airline offers cargo services along with passenger service. If a ticket is cancelled, some amount is deducted as per SpiceJet's Cancellation Policy.
SpiceJet : Specialties and In-Flight Services
SpiceJet offers in-flight services related to entertainment, reading and food. SpiceJet also has its official in-flight magazine called SpiceRoute, which is available on board for all passengers. The airline offers a combo offer called the SpiceJet MAX, which offers passengers seat preference while booking, a choice of meal on board and priority check-in at the airport. According to SpiceJet's Baggage Allowance rules, it permits 20 kg of checked baggage per passenger.
Routes and Destinations of SpiceJet
SpiceJet has flights connecting close to 35 domestic destinations as well as 2 international destinations including Colombo and Kathmandu. The domestic destinations served by SpiceJet include Vizag, Nagpur, Agartala, Chennai, Coimbatore, Delhi, Ahmedabad, Bagdogra, Bangalore, Goa, Guwahati, Jammu, Kochi, Kolkata, Madurai, Hyderabad, Jaipur, Mumbai, Srinagar, Varanasi, Pune and Nagpur. Some popular SpiceJet routes include New Delhi to Kathmandu, Dubai to Mumbai, Ahmedabad to Dubai, Chennai to Colombo and New Delhi to Guangzhou routes.
The check-in process was pathetic. Lengthy queue. 4 counters. All other flight carriers like JetAirways, Indigo etc were doing quick job and there was no queue with them. SpiceJet support staff didn't help either. They just redirected the people in queue to use Kiosk. I had to rush to kiosk and got the boarding pass. Please note that I waited in the spiceJet queue for 40Minutes !!
Very bad experience. We paid 1000 rs each for spice max. They did not had non veg hot meal. Only option the had Poha in hot meat I did not had breakfast and the flight was delayed by more than 75 minutes. Even the staff was over smart, thinking that the passengers are fool.
Flight SG-561 was delayed and information of total delay was in 3 splits .. At first delay information message said flight wl leave at 8:30 am then on reached by airport it said 9:00am and then at 10. 05 .. And this has caused a tremendous blow on my business meeting ... 2) since my trip was insured, I asked Delhi -SpiceJet -officer about documents ( which SpiceJet has to issue for claim from insurance company) .. He mentioned it can be collected from Kochi airport-SpiceJet office on arrival ... I reached Kochi office of SpiceJet, the executive had no idea about this document and on my insistence he discussed with manager and gave me a paper showing the delayed departure of 10. 05am ... I asked him to write the reason of delay ... And he said he cannot write the reason and I have to contact customer care to get that information ... This was ridiculous ... Appolinich health insurance company needs a document issued by SpiceJet mentioning the reason of delay ... This is a mandatory document ... And getting this document from SpiceJet is causing a great deal of pain inspire of delay and spoiling my day .. Please help if you can dear SpiceJet !!
Flight from Goa was delayed by almost 60mins which led to multiple arrivals at Mumbai airport. Due to which there was a horrible jam outside the airport near the Taxi Pick up point. Apart from this I would suggest to the airline to have more check in counters opened during terminal congestion times. Families travelling with Infants would certainly have a tough time to cope.
The flights engine was not working and crew was not professional enough to explain to the passengers what was the reason behind the delay. Step was taken to move the passengers to another aircraft only after all the passengers got off the plane when it was already 2. 5 hours sitting in the plane. The crew members lack patience and communication skills to handle situations like these. Then they served the expired date breakfast(cup noodles)which was complimentary for the harassment they did to the passengers .. The worst experience ever. Our whole day and the bookings for the day got wasted. They need to improve a lot in everyway to maintain their name.