SpiceJet, a low-cost airline based in India, is owned by the Sun Group. The airline is one of the biggest players in the Indian domestic airline industry. SpiceJet's fleet includes Boeing 737-800s, Boeing 737-900ER and Bombardier Q400 aircrafts. Travellers can book tickets online, get details related to flight availability, flight status, SpiceJet's PNR Status and flight schedule on the official website of the airline.
The corporate office of Spicejet is situated in Gurgaon while the registered office is located in Chennai. SpiceJet airline started its operations in May 2005. The airline offers cargo services along with passenger service. If a ticket is cancelled, some amount is deducted as per SpiceJet's Cancellation Policy.
SpiceJet : Specialties and In-Flight Services
SpiceJet offers in-flight services related to entertainment, reading and food. SpiceJet also has its official in-flight magazine called SpiceRoute, which is available on board for all passengers. The airline offers a combo offer called the SpiceJet MAX, which offers passengers seat preference while booking, a choice of meal on board and priority check-in at the airport. According to SpiceJet's Baggage Allowance rules, it permits 20 kg of checked baggage per passenger.
Routes and Destinations of SpiceJet
SpiceJet has flights connecting close to 35 domestic destinations as well as 2 international destinations including Colombo and Kathmandu. The domestic destinations served by SpiceJet include Vizag, Nagpur, Agartala, Chennai, Coimbatore, Delhi, Ahmedabad, Bagdogra, Bangalore, Goa, Guwahati, Jammu, Kochi, Kolkata, Madurai, Hyderabad, Jaipur, Mumbai, Srinagar, Varanasi, Pune and Nagpur. Some popular SpiceJet routes include New Delhi to Kathmandu, Dubai to Mumbai, Ahmedabad to Dubai, Chennai to Colombo and New Delhi to Guangzhou routes.
My flight from Varanasi to Hyderabad and from Hyderabad to Goa was in time but on return journey I received SMS to report 180 minute before departure but on arrival to airport no body was available and received SmS that flight is delayed by 5 hours and was asked to take refund of booking. I was shocked. But Ms Savitri of SpiceJet tried 3 hours on mail and Mobile and tried to accommodate me on other flight. Due to her efforts I got seat in Delhi Goa and Delhi Varanasi flight o zero payment. I am thankful to the lady.
How is it possible to ask for a review when the flight was cancelled. Because of this I had to cancel all travel plans. AWFUL airline, customer service and senior management too. Even Head of customer care - Sarabjeet Kaur does not care despite Linked mails, so one can expect to expect little from this airline.
My wife was in third trimester, in 26 th week. Nobody informed me while I get my boarding passes, once I am going to board that time airline staff asking about pregnancy and requesting to fill some acknowledge form. I find that was not fair for me.
Airlines screws up. When I was asked if I had a power bank I said yes. Staff ignored me and when I reached Chennai I was told my baggage was held back. When I asked why and was told the reason about the power bank in my check in I told the staff there that the lady didn't say anything. Her reply was she wasn't paying attention. Who's fault was that. I was then told my bag would be put on the 600 pm flight. Again made my way to the airport and was met by a gentleman who was clueless. The previous lady didn't handover. Told him everything and he told me to come back at 1030. Love behold again when I came at 1030 pm the staff refused to get my bag and made me wait 30 min. When I spoke to her she said she will be right there. How is OK to make your customer who has been waiting from morning wait 30 min. Their whole process for baggage is a joke. Your made to sign documents on used A4 sheets. They have nothing in place. Never will use this airline again
Why are you guys charges extra for emergency seat ... We are suffering with legroom issue. We do not understand this extra money plan. We will not travel with spice jet till spice jet stops charging extra money for selected seats.
The toilets were not cleaned, water clogged wash basin, hard to push flash, not a smooth landing, at the time of landing felt a jump when the tyres touch ground. After flight landing have to wait for 25 minutes to get luggage at Kolkata Airport.
I had booked for a 11. 50 AM Spice jet flight on 18/11/2017, from Kolkatta to Chennai, to attend a Medical emergency at home. But the flight got delayed to 2. 30 pm first, stating operational reasons, and then to 03. 20 pm for the same operational reasons, and eventually took off only by 4. 30 pm. The captain in his not so apologetically message had stated that the flight was waiting on the tarmac for arrival of guests from Dhaka and then gave annual maintenance shutdown at Chennai Airport as one more reason. Annual maintenance periods are known in advance to the airlines operator and this cannot be an excuse. I suspect this was only a ploy to aggregate passengers of two flights, and in the bargain accommodating their passengers from Dhaka too. By this act they had completely ignored the need of their already booked passengers when some where rushing home to attend a medical emergency.
Pathetic service and time management. This is not the first time its happening while travelling with Spice-jet. Flight got rescheduled multiple time post check in was done. One should update people well in advance on any delay so that they can plan their check in accordingly, it was my Mom travelling alone, so wanted it to be smooth and easy but it was contrary to that. It was frustrating and tiring for aged people. Keep that in mind please.