SpiceJet, a low-cost airline based in India, is owned by the Sun Group. The airline is one of the biggest players in the Indian domestic airline industry. SpiceJet's fleet includes Boeing 737-800s, Boeing 737-900ER and Bombardier Q400 aircrafts. Travellers can book tickets online, get details related to flight availability, flight status, SpiceJet's PNR Status and flight schedule on the official website of the airline.
The corporate office of Spicejet is situated in Gurgaon while the registered office is located in Chennai. SpiceJet airline started its operations in May 2005. The airline offers cargo services along with passenger service. If a ticket is cancelled, some amount is deducted as per SpiceJet's Cancellation Policy.
SpiceJet : Specialties and In-Flight Services
SpiceJet offers in-flight services related to entertainment, reading and food. SpiceJet also has its official in-flight magazine called SpiceRoute, which is available on board for all passengers. The airline offers a combo offer called the SpiceJet MAX, which offers passengers seat preference while booking, a choice of meal on board and priority check-in at the airport. According to SpiceJet's Baggage Allowance rules, it permits 20 kg of checked baggage per passenger.
Routes and Destinations of SpiceJet
SpiceJet has flights connecting close to 35 domestic destinations as well as 2 international destinations including Colombo and Kathmandu. The domestic destinations served by SpiceJet include Vizag, Nagpur, Agartala, Chennai, Coimbatore, Delhi, Ahmedabad, Bagdogra, Bangalore, Goa, Guwahati, Jammu, Kochi, Kolkata, Madurai, Hyderabad, Jaipur, Mumbai, Srinagar, Varanasi, Pune and Nagpur. Some popular SpiceJet routes include New Delhi to Kathmandu, Dubai to Mumbai, Ahmedabad to Dubai, Chennai to Colombo and New Delhi to Guangzhou routes.
Dear Sir/Madam Reference to the PNR under which I had booked tickets for a Spicejet Bengaluru-Udaipur flight on December 22, 2018 for my wife, daughter alongwith wives of my friends and their children which consisted of an infant aged 9 months. Alongwith my friends, I had already traveled from Goa to Udaipur by road and were expecting them to join us there on December 22nd evening for our holiday in Rajasthan At the outset I wish to express my anguish and disgust at the manner in which we were treated by Spicejet. We were informed by Spicejet via phone call to my number +91 7276029981 at 1:52pm on December 22, 2018 that the flight SG 725 which was scheduled to depart Bengaluru at 6:15pm has been prepped to 2:05pm and that I choose to either take full refund or be booked on another flight the next day. What followed next was an ordeal which could be a classic case of unfair treatment of Spicejet to it customers When I asked the caller as to why no email/sms or the same phone call made well in advance, I was bluntly retorted that the same has been done and the caller just hung-up on me. Taken aback, we called makemytrip through whom the booking was made. They patiently heard our case and tried to get a response from spicejet and they too experienced the same level of arrogance from Spicejet as was subjected to us. The call which went on for nearly 50 mins concluded with MMT assuring us that seats would be blocked in the same flight the next day once this flight lands at 6pm. In the meanwhile, I had to ask my family to travel back to the city as they had already started their 2 hour drive to the Bengaluru airport Finally after calling MMT and Spicejet over 2-3 hours, explanation and pleading our case to your higher ups, Spicejet after initially blaming 'system' issues, finally relented and organised to send the passengers over 2 flights, one via Mumbai and the other, a direct flight from Bengaluru to Udaipur. Our request to accommodate all the passengers on the direct flight from Bengaluru-Udaipur was denied on account of the flight being fully booked as per Spicejet (This is a blatant lie as seats were available online on MMT and other travel portals). Needless to say this experience has left us with a feeling of being cheated by Spicejet. I was time and again told by spicejet that a call was made to me on December 8 about the same and even emails had been sent on the rescheduling. However, the only communication which I was able to find was an email which was sent on 22nd December at 10:26am informing us of the change in flight. Can you explain, how is it possible to reach the airport in time for a 2pm flight when you are informed only via email at the last minute? This clearly shows either your communication system is flawed as we werent notified about the flight change well in advance or this was deliberately done since the flight was overbooked. I can also substantiate this by mentioning that my friend Mr Shashikant Shenoy had also booked the Bangalore-Udaipur flight to travel on December 22, 2018, had subsequently cancelled it on December 20, If Spicejet had infact notified all its passengers of the flight rescheduling, the same should have been sent to him as well, but he too didn't receive any communication. When the ladies finally arrived on 23rd evening, Mrs Gayatri who flew on the direct Bengaluru-Udaipur flight, mentioned to us that the front seats were vacant. This is contradictory to what Spicejet's claim earlier that the flight was fully booked. As a result of Spicejet's blunders, we lost one precious day of our holiday and losses including room bookings, sightseeing etc to the extent of Rs 33, 000. I must say that I had to curtailed by email as well was my anger while drafting this grievance as I didn't expect this unethical behaviour from Spicejet. We have evidences to substantiate our claims and are contemplating legal action but would provide you an opportunity to give us a detailed explanation into this fiasco and more over mental trauma suffered in the whole experience which is nothing but mismanagement and unethical behaviour on behalf of Spicejet Thanks and regards Naveen Daivajna. (Husband of Mrs Navyaa Daivajna).
I checked in last in august 26 asked for a window seat . Ticketing agent assure me a window seat but when I entered the plane it was not a window seat . However hostes gave me a window seat. Minutes later one crew mamber came in name tajinder or jatinder . Jettisoning hey . You come out who askes you to sit there . He was so rude . I tried to explain him . I did not sit by myself one of your hostes gave me this seat . But he was rude .
Horrible experience and never suggesting this airline to anyone. They didn't bother to inform on the prepone of the flight on 22nd dec 2018 from 5:30pm to 2pm. They call at 2pm saying the flight has departed and as we missed the flight they will refund the money. They only cared about their flight charges and didn't bother to think of the holiday destination the flight was going to where people would have booked the accommodation. Because of their negligence to inform we lost 10k in our hotel booking. After a lot of haggle and calling some numerous people we finally were able to get the flight for next day due to which our trip was delayed by a day. The return journey was also not so great. I called them to check if my flight is on schedule on 27th dec 18 at that point of time they inform its delayed by an hour. So the flight that was to leave at 3:30PM was to leave at 4:40PM. I reached the airport at 3pm, I get a call around 4 saying the flight is delayed and moved to 5:30pm again at 5 I get a call saying the flight would leave at 6:30pm and finally they departed at 7pm. I reached Bangalore at 9:30 when I was supposedly planned to reach at 5:30pm. They do not care about people time and planning no facility is provided for any cancellation or delay except for a single sandwich and a juice box. Pathetic airless and horrible experience. And this is not a first time experience. We had taken spice jet for Ahemdabad and it was the same story.
I had booked spice max, my luggage came out the last even after priority baggage tag There was no separate queue for spice max passengers while boarding the flight. Complete waste of money to book spice max.
The support staff at the Delhi airport is the worst . They so not know how to handle pressure of work. They must be calm and should not unnecessarily harass the passengers. My worst wver experience so far across all airlines.
One of the worse airlines. They prepone the flight by five hours without any notification and call when the flight has departed to inform the flight have been prepped and departed. They provide an alternative flight the next day and delayed that too !! All they say is we have provided an alternative flight ma’am. What about my hotel bookings ?? Will they be paying my hotel charges? One of the shitiest airlines.
Pathetic service provided, When reached at airport it was told that flight is canceled and was pre-pone. Ground staff said that the sms and email was send about the same on 2nd Dec. Not even a single call received from Spicejet. Will never recommend this flight to others . No respect towards Senior citizen, a 75yr old man and his wife were standing for more that one hour and no facility was provided to them after flight cancellation . This is worst airline company. They cancel, reschedule their flights as per their will and wish. Who is going to compensate Travel charges from Home to Airport and the trouble faced?