Excellent service and location - Hyatt Regency,Chennai
Hotel

Excellent service and location

Review of Hyatt Regency, Chennai

Rank 65
Ranked 65 of 2277
Hotels in Chennai
Average rating
6.1 / 7
1 318 Ratings & 193 Reviews
What travellers are saying about this Hotel
Experience scale
  • Excellent 106
  • Very Good 64
  • Good 17
  • Average 3
  • Below Average 2
  • Poor 1
  • Terrible 0
Average ratings on...
  • Destination 5.9/7
  • Location 6.1/7
  • Appearance 6.3/7
  • Front Office 6/7
  • Service 6.1/7
  • Room 6.2/7
  • Food & Drink 6.1/7
  • Activities 5.5/7

193 traveller reviews for Hyatt Regency

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Akshay p

  • Scout
  • Akshay p
  • 3 Reviews
  •  86 readers
  • 6.5/7
  •  Posted Today
The quality of service is excellent. Excellent location & good South Indian food, courteous staff, a nice experience to stay in Chennai. Check in & check out was smooth. All the front staff & housekeeping staff were good. More fresh items could be added in the breakfast. Fresh fruits given as complimentary may be full fruit rather than cut.
Akshay p 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 7/7
  • Room 5/7
  • Food & Drink 7/7
  • Activities NA
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Prashant Khanna

  • Guru
  • Prashant Khanna
  • Lives in Mumbai
  • 189 Reviews
  •  99 helpful votes
  •  19177 readers
  • 5.1/7
  •  Posted 3 months ago
Stayed here for a day and a half for business meeting. Located on the central Anna Salai road which is convenient for my work place. The interiors of the Hyatt Regency is very modern. The lobby has a nice open layout with plenty of places to and talk. The rooms are big and can fit a roll-away bed in addition to the double Queen beds and the sofa. The bathrooms are a little odd in that one of the wall is actually just a pull-down blind where the sink is. The bathroom is still exceptional, however, as it is all marble, as it is the standard in India. It certainly has the most beautiful pool in the city. The siddh spa experience is exquisite. The breakfast is just awesome, There was so much to choose from, both Indian and Western breakfast food. The service is just impeccable and prompt.
Prashant Khanna's rating on...
  • Destination 5/7
  • Location 5/7
  • Appearance 5/7
  • Front Office 5/7
  • Service 5/7
  • Room 5.5/7
  • Food & Drink 5/7
  • Activities 5/7
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Chitra rangachari

  • Tourist
  • Chitra rangachari
  • 2 Reviews
  • 5.0/7
  •  Posted Jan 2, 2018
We arrived to be told that our request for a smoking room, made at the time of reservation hadn't been noted down. We were made to wait for a room for over half an hour only to be taken to a room that had probably just been vacated and not thoroughly aired out as it smelled really musty. The room service menu was very limited and due to preparations for new year's we couldn't order anything from the other restaurants in the hotel. When I called the reception to enquire about the timings of breakfast the next morning, I was told that breakfast wasn't included with my room even though I had actually paid extra for the same. I tried to book a table for lunch at the restaurant Spice Haat but the restaurant just did not pick up several calls made from the room. Even room service and the operator failed to connect me to the restaurant or provide details about the lunch menu. Finally we went down to the restaurant to be told we would have to wait for twenty minutes as we hadn't made a reservation. I had to argue with them telling them that I had been trying to get in touch with them all morning which finally got us a table sooner. Over all just an average experience at 5star prices. Not sure if this is how all customers are treated or is this service is reserved for Make My Trip and other online clients.
Chitra rangachari 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 4/7
  • Room 4/7
  • Food & Drink NA
  • Activities NA
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Kwang jung

  • Tourist
  • Kwang jung
  • 2 Reviews
  • 5.3/7
  •  Posted Jan 1, 2018
Look outside I. A. Very goog but bad inside. There are so much moisture so really sticky. Outdoor pool's condition is bad. I should have swum in the pool. Moreover, soundproof for the room on 9th floor is awful even there is nightclub on 9th floor. But food is good.
Kwang jung 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 5/7
  • Room 4/7
  • Food & Drink NA
  • Activities NA
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Chetan Vithlani

  • Explorer
  • Chetan Vithlani
  • Lives in Bangalore
  • 31 photos
  • 52 Reviews
  •  490 readers
  • 5.7/7
  •  Posted Dec 16, 2017
I checked in on 23-Jan and checked-out on 25-Jan-2017, for a business trip to Chennai. Hotel is located near my meeting location. Room is good and spacious, customer services is good as well I like the food at the restaurant at the lobby level. I took my buffet breakfast at this restaurant as well Hotel team took care of my in room amenities request as well For my upcoming visit to Chennai, I'll certainly go with Hyatt Regency as my first choice.
Chetan Vithlani's rating on...
  • Destination 5.5/7
  • Location 6/7
  • Appearance 5.5/7
  • Front Office 6/7
  • Service 6/7
  • Room 6/7
  • Food & Drink 5.5/7
  • Activities 5/7
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