Horrific behavior of staff - The Leela Palace,Chennai
Hotel

Horrific behavior of staff

Review of The Leela Palace, Chennai

Rank 27
Ranked 27 of 2246
Hotels in Chennai
Average rating
6.2 / 7
1 321 Ratings & 210 Reviews
What travellers are saying about this Hotel
Experience scale
  • Excellent 153
  • Very Good 43
  • Good 12
  • Average 1
  • Below Average 1
  • Poor 0
  • Terrible 0
Average ratings on...
  • Destination 6/7
  • Location 6.2/7
  • Appearance 6.5/7
  • Front Office 6.4/7
  • Service 6.4/7
  • Room 6.6/7
  • Food & Drink 6.3/7
  • Activities 5.9/7

210 traveller reviews for The Leela Palace

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Gao wen

  • Tourist
  • Gao wen
  • 1 Review
  • 5.0/7
  •  Posted 4 weeks ago
Hotel staff should be taught more on how to behave with customers. Extremely rude, threatened before checking with make my trip if I could cancel one night booking. Though the hotel location was fantastic and breakfast was delicious. Room was clean and very hygienic. Only the front desk person should he given some training on how to talk to people.
Gao wen 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 1/7
  • Room 7/7
  • Food & Drink NA
  • Activities NA
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Ashish

  • Tourist
  • Ashish
  • 1 photo
  • 1 Review
  • 6.3/7
  •  Posted 1 month ago
My stay was very satisfactory and I will be staying in the hotel again. Staying with the family is also worthy in all here
Ashish 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 5/7
  • Room 7/7
  • Food & Drink NA
  • Activities NA
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Chandrasekar venkatesan

  • Tourist
  • Chandrasekar venkatesan
  • 1 Review
  • 7.0/7
  •  Posted 3 months ago
We had a great time at the leelas, great location, fantastic room and awesome room service. I would like to book the place again soon. I am very happy with the pleseant service provided by the staff.
Chandrasekar venkatesan 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 7/7
  • Room 7/7
  • Food & Drink NA
  • Activities NA
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Anusyia narayanasamy

  • Tourist
  • Anusyia narayanasamy
  • 3 Reviews
  • 6.3/7
  •  Posted 3 months ago
The sea view room was clean and spacious. Service was excellent. Food can be improved.
Anusyia narayanasamy 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 5/7
  • Room 7/7
  • Food & Drink NA
  • Activities NA
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Nawaz jabbar

  • Tourist
  • Nawaz jabbar
  • 24 Reviews
  •  2 readers
  • 7.0/7
  •  Posted 3 months ago
Usual Leela Luxury experience. Only damper is that they have started charging for things like WiFi which you don't expect in a 5 star hotel. Would look better if it was included in the room rent charges. Service was excellent as always. One of the best swimming pools in town.
Nawaz jabbar 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 7/7
  • Room 7/7
  • Food & Drink 7/7
  • Activities NA
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  • YES
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