Hotel Sterling FernHill - Sterling Ooty Fern Hill,Ooty
Resorts

Hotel Sterling FernHill

Review of Sterling Ooty Fern Hill, Ooty

Rank 23
Ranked 23 of 696
Hotels in Ooty
Average rating
5.4 / 7
1 1634 Ratings & 1150 Reviews
What travellers are saying about this Hotel
Experience scale
  • Excellent 406
  • Very Good 382
  • Good 217
  • Average 79
  • Below Average 45
  • Poor 18
  • Terrible 3
Average ratings on...
  • Destination 5.9/7
  • Location 5.8/7
  • Appearance 5.9/7
  • Front Office 5.7/7
  • Service 5.3/7
  • Room 5.5/7
  • Food & Drink 5.4/7
  • Activities 5/7

1151 traveller reviews for Sterling Ooty Fern Hill

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Mrinal

  • Tourist
  • Mrinal
  • 1 Review
  • 5.7/7
  •  Posted Today
Location was good. Rooms are spacious and clean. However the services are not good. Shower was not working and was not fixed by night inspire of informing the reception in the morning. Rooms can be better furnished since it is a 4 star property. The TV remote was not available.
Mrinal 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 5/7
  • Room 5/7
  • Food & Drink NA
  • Activities NA
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Saravanakumar rajappan

  • Tourist
  • Saravanakumar rajappan
  • 2 Reviews
  •  19 readers
  • 5.7/7
  •  Posted Today
Overall stay was good. Too expensive for the room type and service they offered me. Service at dining was too good. Lobby outside room should have been kept clean, three were food waste and plats lying for hours in lobby outside rooms. Welcome drink not provided for us and provided to few guests who came just after we reach.
Saravanakumar rajappan 's rating on...
  • Destination NA
  • Location 5/7
  • Appearance NA
  • Front Office NA
  • Service 5/7
  • Room 7/7
  • Food & Drink 5/7
  • Activities NA
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S velmurugan

  • Tourist
  • S velmurugan
  • 1 Review
  •  2 readers
  • 5.5/7
  •  Posted 2 days ago
Location was good. Clean room and good facilities. Room service was slow. Restaurant food variety and taste could be better. Restaurant services could be better. Continental breakfast not provided. Value for money was average. Activities for children were reasonable.
S velmurugan 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 4/7
  • Room 7/7
  • Food & Drink 4/7
  • Activities NA
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Hariprasad sawarappa

  • Tourist
  • Hariprasad sawarappa
  • 2 Reviews
  •  2 readers
  • 3.7/7
  •  Posted 7 days ago
Beautiful rooms, nice environment, very clean, nice experience !! Service was late. There was problems with hot water. It's not instant. We have to wait for 15-20 minutes that I felt resort authorities should look over. In that chilling Ooty, hot water is essential and should be available instantly Rest was good
Hariprasad sawarappa 's rating on...
  • Destination NA
  • Location 2/7
  • Appearance NA
  • Front Office NA
  • Service 4/7
  • Room 5/7
  • Food & Drink 1/7
  • Activities NA
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Dhannavaram

  • Tourist
  • Dhannavaram
  • 1 Review
  •  3 readers
  • 3.3/7
  •  Posted 1 week ago
View from the hotel is good. But room service was pathetic. Lot of improvement needs on room service.
Dhannavaram 's rating on...
  • Destination NA
  • Location 5/7
  • Appearance NA
  • Front Office NA
  • Service 1/7
  • Room 4/7
  • Food & Drink NA
  • Activities NA
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Posted By the Hotel ManagementOn 23rd May 2018
Dear Sir/Ma'am,
Namaste!
We thank you for your earnest feedback of your vacation at Sterling Ooty Fern Hill.
We are grateful to you for sharing with us the features of our resort that we need to improve. We understand that our guests expect only the best from us and we have asked the Resort Team to take a note of the same.
We await the chance to host you again in our resorts located across India.
Sincerely,
The Sterling Holidays Team

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