Terrible Service - The Sana Beach,Mandarmani
Resorts

Terrible Service

Review of The Sana Beach, Mandarmani

Rank 12
Ranked 12 of 96
Hotels in Mandarmani
Average rating
5.7 / 7
1 1716 Ratings & 919 Reviews
What travellers are saying about this Hotel
Experience scale
  • Excellent 326
  • Very Good 294
  • Good 193
  • Average 70
  • Below Average 29
  • Poor 5
  • Terrible 2
Average ratings on...
  • Destination 5.8/7
  • Location 5.9/7
  • Appearance 5.8/7
  • Front Office 5.6/7
  • Service 5.6/7
  • Room 5.1/7
  • Food & Drink 5.6/7
  • Activities 5.1/7

919 traveller reviews for The Sana Beach

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Saptarshi das

  • Tourist
  • Saptarshi das
  • 11 photos
  • 1 Review
  • 4.6/7
  •  Posted Dec 29, 2017
I was in the hotel from 24th to 26th Dec'17. My experience regarding service of the Hotel was terrible. The hotel was booked on July'17 but while asking for the booking their front office denied for any booking. Finally the managed to give us a lower graded room (Room no. 218) though Rs. 5200 was charged for giving "Super deluxe double bed room". When we entered the room we found there is no towel, soaps etc. After calling several times, they provide one Towel for three person & that was also "Phata Hua". Again I after information they replaced the previous one with anothe "Phata Hua" towel. Bathroom was not cleaned & outside room there was huge nos of "Makkhi" every where. Pest control is poor. We have asked to clean the bathroom but no body turned up. On very next day, we have asked to clean the room several times to Room Service & Reception & no body turned up. The corridor was dumping yard of materials. I am enclosing the photographs for your reference. The service I have faced is the worst ever. The good thing is food. Food is very good.
Saptarshi das 's rating on...
  • Destination 6/7
  • Location 6/7
  • Appearance 5/7
  • Front Office 4/7
  • Service 1/7
  • Room 3.5/7
  • Food & Drink 6/7
  • Activities 5/7
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Satyen

  • Tourist
  • Satyen
  • 1 Review
  • 7.0/7
  •  Posted Dec 28, 2017
Room was nice and well furnished. Linen clean and hygenic, location is best. There is a huge green area within the resort for leisure. Staff was courteous and well behaved. The only facility not available in the room was geyser.
Satyen 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 7/7
  • Room 7/7
  • Food & Drink NA
  • Activities NA
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Prashant sinha

  • Tourist
  • Prashant sinha
  • 3 Reviews
  •  1 reader
  • 6.3/7
  •  Posted Dec 27, 2017
Location is excellent. Right on the beach. Great recreational facilities Had a great X-Mas celeb arranged by Hotel. Only 1 common washroom in lobby in restaurant. Staff is very good. Car cleaning facilities should be provided for all guests coming on Self Drive basis. This will add to Cust. Satisfaction. You have to request for it and pay extra to the housekeeping to get your car cleaned. They cleaned the room, they did not make the bed. Service staff are very helpful. Great Stay & Value for money
Prashant sinha 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 7/7
  • Room 5/7
  • Food & Drink NA
  • Activities NA
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Arnab podder

  • Tourist
  • Arnab podder
  • 1 Review
  •  2 readers
  • 5.3/7
  •  Posted Dec 24, 2017
The resort overall is well maintained, but the rooms could have been maintained better. Additionally there were loads of houseflies hopefully they can address it to make the rooms and whole area clearer.
Arnab podder 's rating on...
  • Destination NA
  • Location 7/7
  • Appearance NA
  • Front Office NA
  • Service 5/7
  • Room 4/7
  • Food & Drink NA
  • Activities NA
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Arista kotoky

  • Tourist
  • Arista kotoky
  • 3 Reviews
  •  2 readers
  • 3.7/7
  •  Posted Dec 23, 2017
Location is good in front of the sea beach, as per the room price is not worth it ... Hotel is clean but there are so many flies everywhere. Facilities are not up to the mark .. The complimentary breakfast was good enough.
Arista kotoky 's rating on...
  • Destination NA
  • Location 5/7
  • Appearance NA
  • Front Office NA
  • Service 4/7
  • Room 2/7
  • Food & Drink NA
  • Activities NA
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