Very mediocre experience - ITC Grand Chola,Chennai
Hotel

Very mediocre experience

Review of ITC Grand Chola, Chennai

Rank 1
Ranked 1 of 2242
Hotels in Chennai
Average rating
6.4 / 7
1 644 Ratings & 357 Reviews
What travellers are saying about this Hotel
Experience scale
  • Excellent 263
  • Very Good 79
  • Good 12
  • Average 1
  • Below Average 1
  • Poor 1
  • Terrible 0
Average ratings on...
  • Destination 6.3/7
  • Location 6.3/7
  • Appearance 6.6/7
  • Front Office 6.4/7
  • Service 6.4/7
  • Room 6.6/7
  • Food & Drink 6.5/7
  • Activities 6.1/7

357 traveller reviews for ITC Grand Chola

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Pragya

  • Tourist
  • Pragya
  • 1 Review
  • 2.3/7
  •  Posted Today
ITC Chola seems to be too self absorbed, even snobbish. You start feeling the disconnect right from the check in itself, where I had to carry my own luggage as their staff stood by talking amongst themselves. The warm touch of personal service that I had experienced at Taj Coromandel was completely missing here. The rooms are fine, nothing out of the world. Wasn't handed over a packed breakfast as requested during my early morning check out and I was too rushed to bother reminding them.
Pragya 's rating on...
  • Destination NA
  • Location 2/7
  • Appearance NA
  • Front Office NA
  • Service 1/7
  • Room 4/7
  • Food & Drink NA
  • Activities NA
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Sanjit Mahajan

  • Tourist
  • Sanjit Mahajan
  • Lives in Faridabad
  • 3 Reviews
  •  5 readers
  • 7.0/7
  •  Posted 1 month ago
I went here for a business meeting. The hotel is awesome. Quite big, neat & clean. Variety of food options. Very nice & delicious food. Service is excellent. Staff is very friendly. Lots of conference rooms are available to conduct different business meetings, seminars & conferences at same time.
Sanjit Mahajan's rating on...
  • Destination 7/7
  • Location 7/7
  • Appearance 7/7
  • Front Office 7/7
  • Service 7/7
  • Room 7/7
  • Food & Drink 7/7
  • Activities 7/7
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Tarun sengal

  • Tourist
  • Tarun sengal
  • 1 Review
  • 1.7/7
  •  Posted 2 months ago
This was too much below my expectations. Do you see yourself even close to ITC Grand Bharat or Maratha Mumbai or Maurya Delhi ??? How come power cuts, mosquitoes, poor food service in restaurants. This is not a very new property. I just stayed here 2 days ago. Was shocked to see the service level at a Palace like property. Still cannot believe its so much below the standards, You might be spoiling the brand image of Indian hospitality industry in the eyes of the foreigners guests. I paid 12, 500 plus 7900 for food, and had such a horrible experience
Tarun sengal 's rating on...
  • Destination NA
  • Location 5/7
  • Appearance NA
  • Front Office NA
  • Service 1/7
  • Room 1/7
  • Food & Drink NA
  • Activities NA
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Nikunj

  • Tourist
  • Nikunj
  • 2 Reviews
  • 6.3/7
  •  Posted Jan 3, 2018
The hotel ambience is excellent. I stayed in towers and the room amenities are a class apart. Restaurants for dining are way too good just need more options in tge menu for a few of them. The hotel staff is very much gentle
Nikunj 's rating on...
  • Destination NA
  • Location 5/7
  • Appearance NA
  • Front Office NA
  • Service 7/7
  • Room 7/7
  • Food & Drink NA
  • Activities NA
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Sriram naganathan

  • Tourist
  • Sriram naganathan
  • 1 Review
  • 6.3/7
  •  Posted Dec 30, 2017
Excellent hotel to stay and relax. Donít feel like leaving out of the hotel !! Restaurants are superb, service is excellent, facilities are top of the line. Only grouse is location being a bit far from the city. Nearness to airport is a positive though
Sriram naganathan 's rating on...
  • Destination NA
  • Location 5/7
  • Appearance NA
  • Front Office NA
  • Service 7/7
  • Room 7/7
  • Food & Drink NA
  • Activities NA
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