One of the most horrible experiences. The staff was extremely unaccommodating, uncooperative, and rude. We had done our bookings through Makemytrip. After a 13 hours journey from Agra (We were on a road trip from Mumbai to Bhutan) when we finally reached the hotel, the staff refused to allot us the room because we were 3 friends (2 guys and a girl). While we understand the policies of different hotels and places, the front desk manager Mr. Ashish Srivastav was extremely rude and refused to accommodate us even in separate rooms. He refused to cancel our booking as well when he was contacted by MakeMyTrip. Highly unprofessional and not recommended.
It is a very good hotel made according to international standards. If you are planning to go to Gorakhpur, this is the hotel you want to stay at. The food is very good. Rooms are very classy. The bar is quiet cool and the hotel bakery offers very nice pastries. I had a very good experience.
A good place for a business stay & staff were fair
A very good hotel of Gorakhpur city in Uttar Pradesh. It is no. 1 hotel in the city. It a very good place for meetings of companies to launching any product with the gathering of 200+ peoples. Food of the hotel is very good and the services of the hotel are very good. Staff is very good and cooperative. Rooms are very clean and good atmosphere. Location of the hotel in the heart of city, Gorakhpur.
I visited Gorakhpur last month when I was on some official work and stayed in this hotel for 2 days and I was very much satisfied with the services and hospitality of this hotel. Location is very good and hotel is charming. Services are very world class and very good and hospitable staff. Room is very luxurious and very relaxing. Good facilities are available in room. Complimentary food is good in taste but can be improved. Food inside the restaurant is very tasty and world class and good variety is available. Very affordable food and room tariff is also in budget. True value for money.