I have been visiting Guruvayur practically all my life. I have stayed in almost all the named hotels in the area. I must say Srivar is one of the best hotels in Guruvayur. Let me try to give the PROs and CONs.
Barely 100 meters from the temple. Very very clean. Brand new interiors and concepts. Clean linen and towels. Complimentary Coffee/Tea. Enough parking. Very secure. Excellent AC.
Nothing much but if I really have to write, it would be the room size. It's comfortable sizing but if you intend to stay longer than 2 days, the size may start bothering you. Again a very very small -ve.
Hotel was fine but unprofessional upper management
The Place is situated walking distance from the temple. The primary purpose of the visit was temple visit and family reunion. The place has so much potential but has been managed very poorly by petty minded upper management who don't seem to have a good understanding of business management or customer service and leave the poor front office people to face the anger of the guests.
The in house restaurant is by far the best non vegetarian restaurant in the vicinity. Great tasting food, and they even custom cook it for you. The serving time at the restaurant is a little slow paced but the service is commendable. And the taste is really authentic kerala style mouth watering. The pool is too dirty. It can be made to look so good, but it looks old and not maintained.
The only good rooms are in the new building and they are spacious and clean, the photos are identical. The floor is ceramic so feels a little cheap, apart from that they are maintained in a reasonable condition. If you are expecting WiFi I would recommend that you write off your expectations for good connectivity. They don't work very well in the rooms, its slow and intermittent. If you have opted for the AC option pray it works in your room. There is a problem of it being switched of in the middle of the night and not coming back up fr a while (no back up in case of a power shut-down )
The worst part of it was that we had booked two AC WiFi rooms in the new building. Then we learn that WiFi isn't working and the AC isn't working. It used to switch off after a few min of running and would refuse to turn back on. So one whole day & night we spent without AC and the next day the hotel apologized for the issue and moved us to a different room on the second floor. The AC worked okay here.
While checking out we requested that we not be charged for AC. The front desk people were polite and empathetic but were constrained by upper management from reducing the fare. The upper management (manager and GM) began to negotiate a discount saying 10% off that's the best we can do. Can you believe that? This is almost fraudulent I felt.
But after about 2 hours of intense conversations they obliged to something fair. But who has the patience to spend that time haggling for a thousand or two? Unless your a stupid idealist like me. This was shocking and definitely bitter. Customer service is the core of hospitality especially when you are masquerading as a luxury player.
This hotel is well located near the temple. The front office staff, service boys and security staff are very good. The rooms are too small and bathroom is very small and congested. The Operations Manager is a great guy who insulted me by teaching how I should behave in a Four Star restaurant. I went with my wife for the so called complimentary breakfast. When I was about to look for a plate, this gentleman told me to be seated. We sat there and after some verification procedure he was kind enough to permit us to attend the Buffet breakfast. There was no plate and we waited for the plate, by that time a table was allotted to us which was not at all prepared. The leftover food was lying on the tablecloth, There was no napkin or spoons etc. He came and kept a bottle of water and two glasses. We started to have the pathetic food and consumed the water. Then he gave us the bill for bottle water saying that it is not complimentary. When questioned it he started a lecture saying that Laymen like me may not have the exposure to a four star hotel like this. He told me we should not consume water without asking the price and all. I was very much impressed about his class and I suggest my friends not to opt for free breakfast and better avoid this unhealthy unhygienic restaurant. The parking area is very less and is open space.
Very comfortable and a great place to stay at Guruvayoor.. I would definitely suggest this to all those who look for great value for their money(i think, that encludes every one on this planet..isn\'t it!)
Best Experience: Good experiences are many.. 1. Booking - I had made a booking over phone from Bangalore. An extremely polite lady( she was quite beautiful too..) answered the call, I was offered all the seasonal discounts even before I asked for it and on the day of my arrival there, the same polite lady called to inquire my time of arrival and to reconfirm the booking. It was very thoughtful. 2.Check- in - it was a breeze. No hassles at all. My package charges were clearly explained, any special requests were promptly enquired. 3.Rooms - very comfortable and cozy. I was not expecting such an elegant place in a relatively small city like Guruvayur. Sheets were white and clean, Toilet was hygienic and functional, and all the facilities that you expect in a 3-star hotel were all there. I had asked for an extra bed to be set up. It was set up in one of the most nice and efficient means that I have ever seen in a hotel of that grade and it was as comfortable as the main bed in the room. 4.View - the balcony of my room was overlooking a lush coconut grove, which made quite a pretty sight. 5.Restaurant - complimentary breakfast didn\'t have many items.. but was quite filling. But... coconut oil....eeeks. But then, most of the hotels use do the same in Kerala. 6. Other facilities - ample parking( with a dormitory and a bath for your driver), elegant and beautiful lobby, complimentary drop to the temple, friendly staff.. 7. Check out - equally smooth. No hassles or last minute hassles at all. 8. Value for money - Definitely. I was offered an off discount of 25% on the room tariff. For one nights stay for five adults ( two rooms ) I paid utterly payable Rs. 3795/-(nett) only.
Worst Experience: Restaurant - Coconut oil, they ran out of fruit juice after the first glass itself !