In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
The approach road to the Deolo Cliff Eco Resort is thrilling, even the driver of our Tata Sumo stopped and inspected the last cliff to drive home. We planned overnight stay only but rued our decision as the spellbound view of Teesta from the rooms. The green misty horizon gave soothing effect to our eyes and body as we went from sweltering heat of May in Kolkata. The rooms are spacious and well furnished, some having natural vegetation inside as the cliff of the Hill formed the inside wall of the rooms. Although the surroundings are not well maintained, we liked the ruggedness and the simplicity of food. It is a bit costly but you have to accept it staying in core nature. Deolo Park is only 20-25 minutes walk and Eco park is also nearby. During May the weather was foggy, but it will be marvellous during approaching winter (OCT-DEC). If you want to feel nature and is not market-maniac, it is your place to enjoy I would request the owners to make arrangement for more good blankets and better upkeep of embankments. Take care of your drinking water (stock to be lifted from and insect repellent.
The hotel is situated at a very short distance from the main motor stand. It makes the tourists save the trouble of finding the hotel. The rooms were very clean and properly maintained. We had stayed in non-AC rooms. The hotel staff were very friendly and kind. I was very much impressed by the hotel services. You can also visit the local market as it is not very far from the hotel. The most important of all is the steamed chicken momos of this hotel. They serve fantastic soup along side with it. I enjoyed my stay in this hotel.
The overall experience at the hotel was good. I visited this hotel in the month on December. The terminal was good. The site of the hotel was good. Outlook of the hotel was average. The front office and reception service of the hotel was good and the staff were co-operative. There was no delay in check in and checkout. The food and drink provided by the hotel was good. There was complimentary breakfast provided. The service provided was very average. The rooms were good and spacious. The overall service was good.
I was here with my wife and my six years old daughter, for two nights during our one week trip to. The stay was more than what we expected in a small town like Kalimpong. The staff and the owner were so very helpful and full of hospitality. It would not be fair enough, if I compare this with a five star hotel. Mrs. Pradhan has taken care of the smallest details, so well that it would not have been possible for any commercial housekeeping. Her personal care, the food, the cleanliness all were more than enough to fall in love with Very thoughtfully, the dinners were served inside the dining hall and the breakfast in the garden. The food was so tasty that we ate twice our usual diet here. Yes, in the entire week long trip, the best stay, the best food, service and Mrs. Pradhan in person was our everlasting memory. We will never forget the days spent here.
The best place to stay in Kalimpong is at the Silver Oaks Hotel. It's a premium hotel, reallocated with helpful staff. I had stayed there for one night on September 23, 2014. Almost none of the hotels in the small town of Kalimpong accept credit card payments but this hotel does so I was very happy. I got a warm welcome with a traditional stole around my neck and a glass of cherry brandy . . I thoroughly enjoyed my stay there. My room was absolutely lovely and the food was great. Besides the normal facilities offered by a premium hotel, this hotel is walloped with a library, a restocked bar, and an in-house movie service. There's a small business centre too. The hotel decors as well as the garden are beautiful. It's the best hotel in Kalimpong for an enjoyable stay !.