In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
The destination of the hotel was excellent. The location of the hotel was good. The services were done on time. The room which allotted to me was good in condition. The food provided by the hotel was good in quality but the varieties of were not provided. I didn’t enjoy any activities in the hotel. The hotel was located inside the city. I had visited this hotel alone for business purpose. The hotel was not expensive. The hot water facility was available in the hotel. The reception staff's were done their job on time. The required amenities were provided in the room with working condition. The behaviour of the hotel staff's was very good. The transportation facility was not provided by the hotel. The room was maintained neat and clean. I would suggest this hotel to provide varieties of the food.
Visited with friends. Location was convenient. Stayed for 2 days. Staff member behaviour and services were good and well versed. Inside and outside appearance of the hotel was good in comparison with Ooty. Rooms were spacious, neat, clean and well maintained. Garden view was available from the room. Food quality and taste was ok. No delay in check-in and check-out. Activities like swimming pool, indoor and outdoor games were not seen in the hotel. Vehicle was not arranged for sightseeing by the hotel. It was worth for the money. Will visit next time. Parking facilities were available in the hotel.
The hotel was located in the city. The interior and exterior was good at the hotel. The garden was not available at the hotel. The behaviour of the staff’s was friendly and helpful in the hotel. All basic amenities were provided in working condition in the room. The room was spacious with neat and clean. The food quality and quantity was good at the hotel. The room service was done on time. I had visited this hotel for official purpose. The activity was not available in the hotel. The best part of the hotel was location. The overall experience was very good in the hotel. I would recommend this hotel for upcoming travellers.
We stayed in this hotel. Hotel has excellent view and the service was good. My kids enjoyed swimming pool. The food was very good. Overall hotel was satisfactory. Tariff was little costly but it's OK. My family enjoyed it more than enough. The Gateway Hotel interior is excellent.
It was a good hotel. The destination was good. The restaurant was not available at the hotel. The appearance of the hotel was good. The garden was not available at the hotel. The check in and checkout was on time in the hotel. The behaviour of the staff’s was good in the hotel. The service was delay in the hotel. The room was neat and clean. All the amenities wee provided in the room. There was no activity arranged by the hotel. I had visited this hotel for official trip. I don’t have any suggestion for this hotel. I would recommend this hotel to upcoming travellers.