I booked the Hotel Ganga Palace online one month before. As per bus schedule I reached the Hotel Ganga Palace in Mathura at 8 am from Haridwar. But Hotel check-in time was 12 noon. I requested the hotel manager to provide a room temporarily to keep our luggages for this mean period. Of course he gave us room but charged half tariff, ie, Rs 800 for 4 hours.
But same case happened in Hotel Queen in Haridwar. We reached there at 7:30 am. They behaved well and provided a room for our refreshing and luggage keeping without any extra charge though their check-in time was also 12 noon.
I mentioned this matter to the manager but he refused to give this facility. I think Hotel authority should consider this matter as at that time most of the rooms remained non-booked.
Other amenities were not up to the mark as I have experienced in other hotels in this tour.
We had planned our visit 01 month prior on 31st Dec, 2010. I traveled there with my husband to celebrate New Year in the Holy City. The experience in this Hotel was with all excitements. The train was on time so, we reached the Hotel around 10:40 p.m. I supposed there was a party on the Ground floor. We were given a room by 11 p.m. after standing there for about 20 minutes.
The room given to us firstly, was a bad room as we got stuck in it with the Hotel staff. Than the room was changed and a very pretty looking room was given to us. It was a huge room with ample bedding to provide warmth in such a cold night.
Best Experience: The staff (house keeping) was cordial. The bedding was superb The location was the best just 5 minutes from the Railway station
Worst Experience: The worst experience was when we got stuck in the room with the staff and no one in the reception was answering the call. They took 1/2 hour to shift us to the other room.
I stayed at hotel Krishnam in the month of august 2015. Location was average, actually it was located in quite busy location, so I faced problem in turning my car. Besides it hotel was very good. Staff were friendly and courteous. I booked quadruple room for 4 person. It was very big room, very clean and neat. Food was good. I stayed there twice. I would recommend it as a good option in Mathura for big room who want to stay in a single room.
I have been staying at this hotel nearly every week for the last couple of months and have always had mixed feelings. The room is nice, spacious and comfortable. The staff is friendly and mostly helpful. My main concerns (which have been there since the start) are cleanliness and hygiene. The bathroom is usually clean but there is hair on the floor. Same with the bed - there is always hair on the sheets and I have never understood why.
In my last stay the sheets were stained and had a huge hole - I am sure they had been washed but it's still not the level of cleanliness and good bedding you expect from a 3 star. The small strands of hair all over the bed really freak me out and I wonder how it is always there. Besides this, I have seen a rat go through the restaurant.
Overall, I still have mixed feelings and there is nothing else I can complain about except cleanliness :)