In Five-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners
Suites - Minimum 2% of room block with a minimum of 1
Minimum size of bathrooms should be 45 square feet
Some rooms should have bathtubs
Hair Dryers should be available in rooms
Safe keeping should be available in rooms
Minibar / Fridge is mandatory in rooms
Heating and cooling to be provided in public areas and temperature should be between 20 to 28 degree celsius
Grade A cities:
One multi-cuisine restaurant-cum-24 hr coffee shop / all day diner, one specialty restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant-cum-coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 80% and hotels of Five-star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 60%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed Hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), Staff locker rooms and dining area are mandatory.
Inhouse Dry- cleaning / Laundry services are mandatory.
Iron and Iron Board should be available in the room.
Paid Transportation on call - Guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in house guests.
Newspapers should be available in the rooms.
Shop / kiosk - Five-star hotels to have one utility and one souvenir shop. 4 Star to have
minimum one utility shop.
There should be bookshop available.
For Five-star category, it would be 'Necessary' to have an X-Ray Machine at the guest entrance for screening of baggage. Manual checks may be conducted for staff and suppliers at designated entry points
There should be Under belly scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Five-star hotels should have direct dialing and STD/ ISD facilities.
In room internet connection / dataport is mandatory in Five-star hotels and there should be Wi- Fi wherever possible.
There should be a business center for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
Swimming pool is mandatory for Five-star hotels. This can be relaxed for hill destinations. Mandatory that trained Lifeguard to be available. Board containing do’s & dont's, no diving sign, pool depth etc. should be displayed at a strategic location in the pool area.
Conference Facilities are mandatory for Five-star hotels
The location is the key. Its behind the bus station and close to market area. Walking distance to the Big Temple. Room was comfortable too. And very courteous staff. You may find it a bit odd about the looks of the hotel as it shares the compound with a hospital. Our stay was for only one night we did not face any discomfort of any form. Overall experience was good as the hotel solved our purpose of proximity to the temple and market.
That was my official visit. The location is close enough to the Bus stand and the railway station. Staff do welcome you with warm greetings and are very polite. The hotel is right beneath the hospital, however hardly any disturbance. I really liked the cleanliness. The ambiance is good and serene. The infrastructures look modern. Decent place to stay for the price. The only disappointment is that the hotel does not have an in-house restaurant, but they do procure and deliver if asked for.
It is located very near to the railway station, just 3-4 mins walk. Hygienic and neat rooms with good room service, they have a restaurant below. The staff was good and helpful, room size was adequate and it was worth the price. Recommended for those who visit tanjore.
Having not made any booking for stay in Thanjavur my wife and I got down from the railway station early in the morning and walked to find some accommodation. When we entered Hotel KRA, they were very courteous and helpful in giving us a good room in-spite of us not having any prior bookings.
The room was nice and tidy and the service was good. There is a good space for parking of vehicles. It is a nice easy walk to the Thanjavur Big Temple and the Museum. They did not have a restaurant in the Hotel and we had to take food outside. Most of the restaurants are also close by.
Stayed here for a night with family on 3rd Oct 2015.
Hotel location - OK (it's at a busy market location) and is in the same compound of a Hospital, probably owned by the same group. Car park is common between Hospital and Hotel. I could smell bleaching powder, antiseptic medicine odors now and then. Mentally it does give a slight discomfort to know that there could be germs /bacteria from patients.
Interiors - Nice, clean and modern, good and spacious.
They provide you with blanket (for AC rooms) but did not give extra blanket covering sheets (as we felt the breathing in of direct fibres of the blanket might not be safe). On requesting twice we were given two.
Amenities - Didn't not have any special amenities worth mentioning.
Warm water / wifi (didn't check due to lack of time) / cable TV / etc.
Chilled water was brought from the hospital (which we didn't feel comfortable with).
NOTE: The charges does not include breakfast, hence the rate seemed a little bit on the higher side. Early morning / coffee tea (extra paid) was bought by hotel personnel in a flask from outside. Other food items were taken from nearby restaurants.
We arrived late at 7-8pm, the receptionist didn't know how to operate credit card machine.
Overall a good stay (but would have enjoyed it more if few of the points considered taken as above).