ITC Hotel Grand Maratha Sheraton & Towers Reviews

the hotel is really excellent. its one of the best hotel to stay at. the rooms are excellent and the interiors are beautiful. the lobby at the hotel is beautiful. the staff were really well mannered and professional. food tasted great and had lot of varieties and offered different kind of cuisines.

Best Experience: had an awesome and memorable stay!!

Taj Maratha is the best hotels in Mumbai, first look of the hotel itself is mind blowing. They just excel in their service and hospitality. Staffs are very well trained and disciplined of their job. Great. Rooms are the best. Quality of good is excellent,

Best Experience: Taj itself is best,nothing can be specified.

its really a wonderful hotel to stay at...the check in procedure went on smoothly...the service was really prompt and the staff were really friendly and helpful...the food and the drinks were really good...

Best Experience: had an awesome stay in all...

It was the third time in 10 minutes and we already had a third room service attendant gaping at us. \'Please replenish the tea tray with the tea bags at once. Please add green tea bags to the tray.\' I had got it by heart as I was saying it for the fifth time. He still could not get it. Room service in this hotel feels like the staff is ad hoc and room service is not really their real job. My wife had to finally intervene and she picked up the empty wooden tea tray with empty sachets in it. \'Here,\' she said, \'fill this up.\' He finally got it but did not either smile or apologize. \'Yeah, yeah,\' he responded with his head bowed and did a fast about turn and ran out of the door. Then he came back with a fully loaded tea bag tray without any green tea. \'What about the green tea, my good man?\' I asked him. \'What, sir?\' Again that confused and helpless look, which somehow was supposed to make me feel that I was a troublemaker. \'Never mind,\' I said. In the evening we walked out and took a cab to the Taj President and had our green tea there. While checking out, a sardarji across the counter, leered and asked, \'if your company is paying for this, Sir, I would like to add a full day\'s charge because you overstayed for three hours.\' I protested. \'But you assured me on the phone that it would be all right.\' \'Yes,\' he replied, \'but I checked and saw that your booking is bill to company. Somehow, all this does not add up to a five star experience. The morning breakfast buffet was good but not excellent. Every dish was meeting standards. But you don\'t go to a luxury hotel to meet basic standards. I would like to be surprized if I stay at a luxury hotel. Does not meet expectations.

Best Experience: The business centre lady was excellent and could foresee my needs before I could voice them. Brilliant and very well maintained business centre. Very courteous staff too. This hotel should train its people to smile more often and not look tired. That was the case everywhere except the business centre.

Worst Experience: The smoked salmon is a sensitive dish. It has to have the best salmon and the best of other ingredients. The dish was dry and the salmon was wanting on the palate. It looked as if a chef specialising in North Indian food had cooked the smoked salmon.

While it was a two-night stay earlier this week, the warmth of the room coupled with the facilities provided, I wished I had more time to enjoy them !! Dinners at Pan Asian and Dakshin were good experiences - one was tempted to experiment with different cuisines.