City Heights Hotel, Trivandrum(Thiruvananthapuram)
Ranked 125 of 438 hotels in Trivandrum(Thiruvananthapuram)
Chettikulangara Junction Thiruvananthapuram
Phone Number 0-471-2574777 www.hotelcityheights.com
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Stayed in this hotel in first week of January 2016 with my family & following is my first hand experience feedback: . . 1. This hotel is pathetically understaffed. The owner of the hotel has taken this property on lease from Oranj group, presumably for a year or so. Consequently, the lessee of the hotel namely 'City Heights' is on a strict cost reduction mode. Do not expect anything which you expect from any of such hotel, from room service to quality of rooms 2. The front office is supervised by an mannered guy. This guy is EXACTLY OPPOSITE of what a person SHOULD BE in hospitality sector. A severe liability of this hotel & probably because of this guy, this hotel is not doing well. Expect this SHORT TEMPERED guy to threaten you to leave the hotel at midnight on any petty issue (this is precisely what he did to my old parents). He comfortably played card game on his desktop even after seeing me struggling with all the luggage while checking out (for your info, the hotel does not have a bell boy to handle your luggage). Apart from using abusive language on asking for certain information about the hotel & city, this guy was totally a non cooperative staff who was either bothered about his game which he keeps on playing on laptop / his big sony Mobile on which he is always busy. He is the most important reason of me suggesting you not to stay in this hotel. His attitude is SURE to ruin your mood & your hard earned trip 3. The rooms do NOT have clean bed sheet and pillow covers (moreover, they are TORN). Although the rooms are clean but they have a damp smell as soon as you enter. Even after repeated requests, the linen is not changed. So if sleeping on oily and torn linen recently used by guests prior to you is no problem for you, you may experiment with this hotel 4. In some rooms they have Split AC & in others they have central AC. The rooms which have central AC are noisy since the central AC seems to be an old one 5. They do not have hot water connection in every room. I realized this after checking in when my old parents wanted hot water. I requested front office for this. This mannered guy flatly refused (as expected) to help in a very ruthless manner. Then I contacted other staff of the hotel, a cooperative lady. (This is the ONLY LADY in the hotel who is worth talking to. A very cooperative lady & the only reason for us to continue our stay in this pathetic hotel. Hats off to her hospitality. The one & only asset of this hotel). But she was also not able to help me on this front since she suggested a change of room which was connected to a central AC which was noisy. I had to manage without the supply of hot water in spite of opting for a deluxe room 6. The owner of this hotel does NOT seem to be bothered about the quality of services delivered by the hotel staff. The staff does NOT seem to bother to deliver any sort of support / quality (specifically this front office guy) talked about above. Or it may be a case of owner retaining low quality staff like front office as a matter of cost reduction. Whatever may be the case, you do not get value for money at all at this hotel even at 50% discounted rates (the matter of discount talked about in length at point no. 8) 7. Guys give this hotel a miss if you are travelling with your kids / wife / parents. This hotel will certainly disappoint you. How can you expect an understaffed hotel having unruly employees with the owner on a desperate cost reduction mode even deliver you the basic services. Suggest you to opt this hotel only if you are on a severely low budget trip with all healthy boys on voyage who can handle their own luggage, can enjoy arguing with staff & wait endlessly for even getting basic to basic services 8. These guys try to show you the rates of their rooms displayed on a handy card. They show you the rooms and the terrace. This is actually a catch. No doubt the corridors and reception area of the hotel is clean but we don't live in corridors / reception area. Just in case you decide to get 'stuck' with them, negotiate up to at least 50% of the room rates displayed by them. THEY ACTUALLY would give you a discount of 50% since most of their rooms are vacant (although they mis-inform you all the rooms are occupied, actually, the lessee owner has taken only a couple of rooms on rent with which they do business). Negotiate & they will reduce 50% of their MRP very easily 9. Even if you get 50% discount in room rates, then also the hotel is not livable. No Value for money AT ALL 10. Guys, an honest unbiased advice to help you save your holiday / trip from getting ruined. Do not opt for this hotel. You are sure to repent if you do so even after Reading my first hand & very recent experience.
Nothing to say more on this hotel, they have clean and tidy atmosphere, well experienced staff who are always ready to help and serve. Good and quality food and very nice management. Especially appreciated is the location, it's just half a kilometre from both railway and bus station.
It was really good hotel to stay in Trivandrum. Superb property at nice location. Service was awesome. Staff was friendly and supportive. Service was prompt, round the clock. It was a superb stay. Food was delicious. Room was nice, ambience was great.
The hotel location is in the very heart of the city and there is no disturbance of city rushes. The central railway station and the main bus stand are very near, a walk away. Airport is hardly 7 km from this hotel. Front office, service and house keeping staff are very friendly and well behaved. I would definitely stay here, on my future visits.
It's very nice to stay in this hotel, its very near to airport and railway station. Food was excellent. The staff are also very good. I would like to Stay again in this hotel. I will get maximum discount from the hotel. Its a nice experience to stay in the hotel
It was nice experience to stay in city heights Trivandrum , hotel in middle of city, but there no disturbance for city. Very quiet place and very friendly staff, clean rooms and Clem bed. I really enjoyed to stay hotel city height is hotel in Trivandrum .
City Heights Hotel is ranked #125 among the 438 hotels in Trivandrum(Thiruvananthapuram) with an average rating of 5.6 out of 7. It is one of the 31, 2-star in Trivandrum(Thiruvananthapuram). On HolidayIQ, it has a total of 3 photos and 6 text reviews. it is rated top for its Destination, Room and Front Office.
The online booking price of the hotel ranges between Rs 2,500 to Rs 3,000 per night. to check availability or to avail complimentary breakfast, we recommend contacting the hotel to check if the final tariff includes it.
The ambience and the location of the hotel makes it a suitable option for variety of travellers. Family (33%) and Couple (33%) are the most common type of travellers that like to stay here. 50% of guests enjoy the hotel's colorful local culture, whereas 17% have rated the ambience as relaxed.
Although the hotel is a suitable stay option throughout the year for travellers, book your accommodation in the months of Apr, May and June for the best experience.
If you are in need for airport transfers or require a car for sightseeing around the city or you have to do an early check-in, then we recommend contacting the hotel directly and requesting for these additional services. All of the available amenities ensure your stay is enjoyable and free from any hassles.
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