Clarkes Hotel

The Mall,Shimla , Shimla

4 Star
8 of 851 Rank

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What travellers are saying about this hotel

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Reviews summary (88)

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Experience Scale

Average rating

4.1 /5
4.4 /5
4.1 /5
Front Office
4.1 /5
4.2 /5
4.2 /5
Food & Drink
4 /5
3.5 /5

Video Review (1)

Soumi Saha

18 Reviews | 3 Readers

"Excellent rooms and facilities"

Overall Rating
6.0 /7
  • 459

Guest Reviews

8 Reviews | 2 Readers

Fantastic Location


The hotel is right at the mall road and is a heritage property. You can just walk to most attractions in the city . . It reminds of the old victorian era right from the exterior and wood work to the seating lounge, to your rooms and furniture and most prominently at the restaurant where servers dressed in crisp livery and a classic headgear. The food, although expensive, is delicious. The staff is prompt, polished and very helpful. Some rooms are in the basement and have no windows, it is advisable to avoid those rooms.

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32 Reviews | 8 Readers

Excellent hotel located in mall


The Hotel is a heritage property at the right location. It is on the mall road and everything is at a walking distance. Our room was spacious with its own sitting area. Staff are very good and seem to be everywhere whenever you enter or leave or walk in the passageways - service at the highest level and the Manager herself was always in evidence. The staff has a keen sense of observation and ensure that every guest is taken care. Food is delicious with a great variety in the menu. The staff at the dining hall is also very efficient.

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Five star plus service and excellent accommodation


We stayed at Clarkes (Heritage) Hotel in Shimla for three nights 26th to 28th February. Unfortunately two of our party of three were unwell on the journey to the hotel. I cannot praise the hotel management and staff enough for the compassion and support they gave to us during our stay. They constantly asked if there was anything they could do for us or anything that we needed. The staff were not just polite they were thoughtful, caring and supportive. The catering staff always checked out what food might be appreciated and were willing to prepare anything that was asked for. This care and attention was not just because of our illness but it was obvious that the same care and attention to detail went into dealing with all residents. We would so love to stay at this hotel again when we are in better health. Its location is excellent. The rooms are large and have that heritage luxury feel to them. Five star accommodation and service and we would thoroughly recommend you choose it as your Shimla hotel! The only drawback possibly worth mentioning is that cars could not access right up to the front door of the hotel but that said portage in India is commonplace and therefore this is not much of an issue.

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116 Reviews | 95974 Readers

Excellent Hotel located on the Hill top


This hotel is in a hilltop and vehicles do not go to the Hotel. This venerable establishment captures the spirit and flavor of British Shimla, from the smartly attired reception staff to the elaborately uniformed wait staff in the dining room. We stayed two nights in a superior double room, which was spacious, equipped with comfortable club chairs and a wonderful bathroom. The dining room was a bit cold and rather too grand, so we chose to take dinners in our room. The room service was excellent. We could walk everywhere from the hotel, exploring upper, middle and lower areas of this fascinating hill station. We appreciate the manager and the staff who are professionally very competent at their work.

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1 Review

Comfortable rooms with good staff


I had been to this hotel in the month of December 2016. The destination and location of the hotel was very good and located inside the city but it was not so comfortable. The appearance of the hotel was very good in look internally and externally. There was no delay in check in and checkout. The staff members were helpful and friendly in service. The room allotted to me was good and it was well maintained with all required amenities in working condition. I did not eat food in the hotel and no activity was conducted.

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2 Reviews

Spacious and clean rooms


I had booked this room by directly. There was no delay in check in and check out. All staff behaviour was friendly and co-operative. Transportation facility was available nearby the hotel. I had visited this hotel with my family for relaxation purpose. The hotel appearance was very good. Parking facility was available in the hotel. Room was spacious and comfortable. All amenities were provided in working condition. North Indian food was available in the hotel. I didn't check activity in the hotel.

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Bihar Sharif
1 Review | 1 Reader

The variety in food was available


I had visited this hotel for family trip. All the facility was provided in working condition in the room. The experience of the hotel was good. The activity was not arranged at the hotel. The hotel was located in centre of the city. The variety in food was available in the hotel. The behaviour of the was co-operative. I don't have any suggestion for this hotel. I would like to recommend this hotel for upcoming travellers.

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2 Reviews | 1 Reader

Clean rooms and good food


The hotel was good. The hotel was located inside of the city. The room price was expensive. The activity was provided in the hotel. The room was spacious and clean. It was a new hotel. The food quality was very nice. The garden was provided in the hotel. The behaviour of the staff was cooperative. I had visited this hotel for official trip.

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1 Review | 13 Readers

Hotel review


I had visited this hotel for official purpose. I would recommend this hotel for other travellers. The overall experience was excellent at the hotel. I didn’t know activity at the hotel. I was satisfied with this hotel stay.

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1 Review | 2 Readers

Hotel was located in the city


AC room was available at the hotel. The allotted room to me was nice. All amenities were conducted in the room in working condition. The food was available in the hotel. The activity was not arranged by the hotel. The vegetarian food was available at the hotel. The parking place was conducted at the hotel. The WiFi connection was not provided in the room. There was no delay in check in and checkout process of this hotel. I had visited this hotel with my family for holiday trip. I would like to recommend this hotel for upcoming travellers. The room service was done on time. The complimentary breakfast was provided in the hotel. The hotel was located in the city.

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Clarkes Hotel is ranked #8 among the 851 hotels in Shimla with an average rating of 5.7 out of 7. It is one of the 12, 4-star in Shimla. On HolidayIQ, it has a total of 35 photos, 88 text reviews and 1 video reviews. it is rated top for its Location, Room and Service. It was also named winner of the Better Holiday Awards in 2017 under Great Location.

The online booking price of the hotel ranges between Rs 8,100 to Rs 8,600 per night. The hotel offer 32 rooms to check availability or to avail complimentary breakfast, we recommend contacting the hotel to check if the final tariff includes it.

The ambience and the location of the hotel makes it a suitable option for variety of travellers. Family (42%) and Couple (37%) are the most common type of travellers that like to stay here. 55% of guests enjoy the hotel's relaxed environment, whereas 18% have rated the ambience as romantic.

Although the hotel is a suitable stay option throughout the year for travellers, book your accommodation in the months of Jan, Feb and Mar for the best experience.

Clarkes Hotel is located at The Mall which is approximately 2 Kms from Shimla railway station . Due to the close proximity, it is considered as one of the best stay option. The Mall (0 Km), Ridge (1 Km), Gaiety Heritage Cultural Complex (1 Km), Town Hall (1 Km) and Christ Church (1 Km) are some of the popular sightseeing attractions located near the hotel.

The hotel ensures you are well taken care of during your stay. By providing free wifi access, the hotel makes sure you are always connected to the internet.

Other amenities include Restaurant, Laundry Services, Doctor On Call, Room Service and Travel Assistance. For checkin and checkout time, we suggest contacting the hotel.

If you are in need for airport transfers or require a car for sightseeing around the city or you have to do an early check-in, then we recommend contacting the hotel directly and requesting for these additional services. All of the available amenities ensure your stay is enjoyable and free from any hassles.

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