Club Mahindra Mount Serene, Munnar

Ranked 359 of 696 hotels in Munnar

Chinnakanal Village Suryanelli Chinnakanal

Phone Number www.clubmahindra.com

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What travellers are saying about this hotel

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Activites:

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Ambiance:

Location:

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Reviews summary (30)

Best time to travel

Preferred with

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Experience Scale

Average rating

Destination
3.6 /5
Location
3.6 /5
Appearance
3.6 /5
Front Office
3.6 /5
Service
3.6 /5
Room
3.6 /5
Food & Drink
3.6 /5
Activities
3.6 /5

Video Reviews (2)

Sheetal Kumar Jain

Kota
19 Reviews | 22 Readers

"Superior room"

02:02
Overall Rating
6.0 /7
  • 324

Sashank Varman

Mumbai
6 Reviews

"Restaurant and outside view"

00:38
Overall Rating
5.0 /7
  • 237

Reviews (30)


1 Review

Mumbai
2 Reviews

1 Review

4 Reviews | 45 Readers

Munnar Trip

5.3/7
Posted 4 Jan, 2018

Club mahindra mount serene is well located resort for good view to time pass. Facilities offered here such as massage service is not available. The distance from Munnar town is also more than expected. However keeping in mind scenic view of the resort it can be considered for relaxing purpose

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Posted by the Hotel Management

2018-01-04 09:05:01

Hi Ravindra,
Thank you for taking your time out and writing to us on Holiday IQ about your recent stay at Club Mahindra, Mount Serene.
We are happy that our hospitality made you feel comfortable and that you loved our property and rooms. Our focus has always been to make each guest’s stay memorable and we are happy to hear that we succeeded in that.
We hope to welcome you back on your next visit to the city and that you enjoy another memorable stay with us.
Big thank you from the team at Club Mahindra!


1 Review | 1 Reader

1 Review | 1 Reader

1 Review | 2 Readers

3 Reviews | 3 Readers

Top Reviews


Palani
1 Review | 27 Readers

Excellent stay with good ambience

4.3/5
Posted 11 Apr, 2017

I visited in the month of January. It was a business trip, Destination was excellent, and Location was very good and near to the office. Best way to reach the hotel was cab. The appearance of the hotel was the new building and centrally located area. Front office was good neat and staff's was convenient, Room was neat and spacious, room service was on time. Service was not good not on time and staff's were friendly. Restaurant was there the food was not tasty but complimentary breakfast was given. The amenities were not available, overall good average hotel.

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Posted by the Hotel Management

12th April 2017

Dear Sir/Madam,

We are glad to read that you had a pleasant stay with us during your recent visit to our resort. Thank you for the compliments. We have shared your feedback with the team, whose efforts have made this possible. We have also noted the points that you have highlighted and will definitely look into it.

It was indeed a pleasure to have you stay with us and we look forward to welcoming you again.


12 Reviews | 22 Readers

Hotel at excellent location

3.6/5
Posted 24 Apr, 2017

The destination was very good. The location of the hotel was excellent. The appearance of the hotel was excellent. The reception was average. The staff's was not well groomed and was not prompt. The service was average. The food was average. The room was good. Basic amenities were not proper in the room. The activities were average. WiFi was available in the room. The overall experience of the hotel was very good.

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Posted by the Hotel Management

25th April 2017

Dear Dinesh,

We are glad to read that you had a pleasant stay with us during your recent visit to our resort. We endeavor to create memorable experiences to take home and I am glad that we could be of service to you. At the same time, we have made a note of the feedback you have shared and will definitely look into it.

It was indeed a pleasure to have you stay with us and we look forward to welcoming you again.


Dindigul
1 Review | 2 Readers

Good place to stay

4/5
Posted 28 Sep, 2016

The hotel was located nearby the bus stand. The garden was not available at the hotel. The check in and checkout process was excellent. The allotted room was spacious with clean. The staff behaviour was friendly and polite. Everything was nice in the hotel. The indoor games were conducted by the hotel. The location of the hotel was excellent. The overall experience was awesome. The parking place was available at the hotel. The room was not value for money. I had visited this hotel with my friends.

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Posted by the Hotel Management

29th September 2016

Dear Cbr Karthi,

We are glad to read that you had a pleasant stay with us during your recent visit to our resort. Thank you for the wonderful compliments. We have shared your feedback with the team, whose efforts have made this possible.
We look forward to welcoming you back at the resort very soon.


26 Readers

Good stay with spacious rooms

3.6/5
Posted 31 Mar, 2017

I visited this place in the month of December with my family. This was a very good hotel with good interiors. The hotel was located outside the city and it was not crowded. This hotel had many trees. The lobby was very clean and neat. Service was very prompt. The room was clean and spacious, furniture was new. The food was delicious and hygienic.

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Posted by the Hotel Management

6th April 2017

Dear Sonam Sharma,

Thank you very much for reviewing us on HolidayIQ. It makes us immensely happy to know that you have had a wonderful stay at our property amidst the beautiful landscapes. We will definitely share your appreciations with our team and it truly motivates us! We are happy to know that we have been able to take care of you and your family.

We value your patronage and are looking forward for another opportunity to be of service to you. Have a great day.


Cochin
3 Reviews | 25 Readers

Awesome experience

5/5
Posted 30 Dec, 2016

It was very awesome experience with club mahindra. Wonderful environment and staff with all facilities and helping minded. It will be golden memory in my life, over all setup was excellent and we do come again there with our plans. Thanks for your kindness and support from your valuable staff

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Posted by the Hotel Management

2nd January 2017

Dear Abin Jose,

Thank you for taking time to review us. It gives us immense pleasure to learn that you have enjoyed the resort and its amenities. Nothing inspires us more than knowing that our guests had a thoroughly enjoyable stay and their expectations were met. Thank you for the wonderful compliments. We have shared your feedback with the team, whose efforts have made this possible.

We look forward to welcoming you back at the resort very soon.

Overview

Club Mahindra Mount Serene is ranked #359 among the 696 hotels in Munnar with an average rating of 5.0 out of 7. It is part of the "Club Mahindra Holidays" chain of hotels in India. On HolidayIQ, it has a total of 1 photos, 30 text reviews and 2 video reviews. it is rated top for its Activities, Food & Drink and Room.

The online booking price of the hotel ranges between Rs 19,000 to Rs 23,000 per night. The hotel offer 51 rooms to check availability or to avail complimentary breakfast, we recommend contacting the hotel to check if the final tariff includes it.

The ambience and the location of the hotel makes it a suitable option for variety of travellers. Family (67%) are the most common type of travellers that like to stay here. 67% of guests enjoy the hotel's relaxed environment, whereas 10% have rated the ambience as relaxing.

Although the hotel is a suitable stay option throughout the year for travellers, book your accommodation in the months of Oct, Nov and Dec for the best experience.

The hotel ensures you are well taken care of during your stay. By providing free wifi access, the hotel makes sure you are always connected to the internet.

Other amenities include 24 Hours Front Desk, AC, Backup Generator, Conference Hall and Doctor On Call. For checkin and checkout time, we suggest contacting the hotel.

If you are in need for airport transfers or require a car for sightseeing around the city or you have to do an early check-in, then we recommend contacting the hotel directly and requesting for these additional services. All of the available amenities ensure your stay is enjoyable and free from any hassles.

Ambiance

What does this property look?

    ...the appearance of the hotel was excellent...
    ...it was very good stay in this hotel with family and friends...
    ...the stay was nice with beautiful and meet rooms and the services were also good...
    ...average stay due to poor service, you may take your eatables from outside as micr...
    ...very costly with none facility no swimming pool nothing, far from munnar and also they haven not informed us about main road closer to resort from munnar which made us stay in hotel for 2 days as to visit munnar with alternate road is about 3 hours drive very frustrating and completely unsatisfied first and last stay at club mahindra munnar...

How was the hotel?

    ...the overall experience of the hotel was very good...
    ...this was a very good hotel with good interiors...

How was the ambience of the resort?

    ...worse resort ever stayed in my life...

Location

How is the location?

    ...the overall experience of the hotel was very good...
    ...the location of the hotel was excellent...
    ...the location of the hotel was very good...
    ...excellent location and beautifully done resort...
    ...location is good and room service is fast...

How are the views from here?

    ...club mahindra mount serene is well located resort for good view to time pass...
    ...however keeping in mind scenic view of the resort it can be considered for relaxing purpose...

Describe the travel?

    ...value for money but reaching to this place was bit difficult due to bad roads...
    ...roads are not good so it was long drive every time...
    ...roadworks going on so main road is closed from 7am to 6pm...
    ...the hotel was located nearby the bus stand...
    ...very costly with none facility no swimming pool nothing, far from munnar and also they haven not informed us about main road closer to resort from munnar which made us stay in hotel for 2 days as to visit munnar with alternate road is about 3 hours drive very frustrating and completely unsatisfied first and last stay at club mahindra munnar...

How are the views from here?

    ...spectacular view beautiful mountains and lots of greenery...

Describe the weather during your visit

    ...nights are cold and foggy which adds to the beauty of the place...

Service

How was the service?

    ...facilities offered here such as massage service is not available...
    ...service is also very good...
    ...location is good and room service is fast...
    ...the service was average...
    ...the stay was nice with beautiful and meet rooms and the services were also good...

How was the service of the staff?

    ...front office was good neat and staffs was convenient, room was neat and spacious, room service was on time...

Was the staff helpful?

    ...the hotel staff were very courteous and warm...
    ...reception staff are so courteous and professional...
    ...the staff behaviour was friendly and polite...
    ...behaviour of the staff was friendly...
    ...service was not good not on time and staffs were friendly...

Value For Money

Value for money


How was the food priced?


Food

Is there complimentary breakfast?

    ...restaurant was there the food was not tasty but complimentary breakfast was given...

How was the breakfast?

    ...the breakfast buffet is really good...
    ...morning breakfast is good...
    ...food dinner and breakfast buffet was very tasty and variety dishes available on veg and non veg menu...

How is the restaurant?

    ...food is too expensive and there are no good restaurants near by club mahindra...

What was the quality of food?

    ...nice place and food was very good, over all a nice experience...
    ...we ordered room service and the food was too bad and very pricey...
    ...the food was delicious and hygienic...
    ...food served was also good...
    ...the food was average...

How and what kind of food is served at the restaurant?

    ...although i was not too happy with the food taste but the hotel chef really tried to provide personalized service...

Was food available at the restaurant?

    ...all types of food were available in the hotel...
    ...but food is not so good...

Rooms

Were the rooms clean?

    ...the room was clean and spacious, furniture was new...

Describe the bedroom size

    ...the allotted room was spacious with clean...
    ...the hotel is very well maintained and rooms are very spacious and neat and clean...
    ...comfortable and cozy room...

How was the room?

    ...the provided room was very good at the hotel...
    ...rooms are good and has nice and beautiful...
    ...room was ok, but they didn not have many food options...
    ...room was great...
    ...fantastic location, lovely rooms, and 7 day time went as if i hardly stayed for 3 days...

Is wifi available?

    ...wifi was available in the room...

Amenities

Is parking facility available?

    ...the parking place was available at the hotel...

Activites

How would you rate the activites at the hotel?

    ...the activities were average...

Describe the garden?

    ...the garden was not available at the hotel...
    ...garden was available at the hotel...

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