Hotel City Castle, Mussoorie
Ranked 61 of 474 hotels in Mussoorie
Oaks Rd, The Mall Road, Mussoorie, Uttarakhand 248179
Phone Number +91-135-2630162
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I visited Mussoorie with my family on a holiday trip in the month of May 2017. I booked my stay at this hotel in online through Make My Trip website. The hotel location was good with the bright atmosphere. By travelling in an own vehicle its very difficult only local drivers or hotel drivers can travel. It was a hilly area. It was a very tricky area. Only one car can pass through that roads. The appearance was good with the looks. It was neatly maintained. The front desk was very bad. The manager was very careless. He was not a qualified person. He didn't know how to maintain the hotel. The check-in and check-out process was noon to noon process. Rooms were comfortable. The hot water was a big issue there. It was clean and tidy. The room service was just average and not impressive. Foods were worst in taste and the quality was horrible. They didn't provide any proper quality and tasty food. No lift facility was available and no fun activities in that hotel. The overall service was very disappointing and horrible.
My overall experience at the hotel was average. The hotel location was fine but the quality of food was not great. The room was not neat and clean. The bed was not comfortable. The overall look of the hotel was very nice. The front office staff were nice they check in was done on time. I visited Mussoorie with my family for holiday trip. The overall service was okay. I booked the hotel online through Goibibo. There was WiFi service it had strong connectivity.
I went to this hotel in the month of January 2017. It was my holiday trip with family. The destination was very good, as I liked Mussoorie Kempty falls. The location of the hotel was very good and was near to market. The hotel appearance was good from interior. Front office was good, since the manager behaviour was good. I booked the room through Astha holiday. Overall service was good, but they did not provide proper service. The room allotted to me was good, as it glass window and view was awesome. And all amenities were working properly. The food from the hotel was very good in quality and they provide complimentary breakfast. Pick up drop facility available in the hotel. Expected water supply was not available in the hotel. I recommend this hotel is good to others travellers. Need to provide proper water and room heater from the hotel.
We visited Mussoorie it was an adventurous trip. I went there along with my girlfriend in the month of May 2017. We booked the rooms online from Make My Trip portal. The location was fine. We reached the hotel by taxi. It is not lame city. It is close to the mall road. The road is very steep we cannot take vehicles. We have to walk. This should be mentioned by the reception. The appearance from outside looks big. But when you get inside it is one building. If you see in Make My Trip portal the appearance of the hotel looks big and as two hotels are merged. But actually it is a single hotel. It is the small hotel of 20-25 rooms. The front office locked the hotel 11 pm at night. We have to knock the door so that someone opens the door. However they were helpful. They helped with our luggage. The experience was alright. It is good for a young traveler. They will not have any problem in the hotel. They should check that room conditions are working properly before giving the room to travelers like the geyser. It is awkward when you get hot water in a bucket. The service was fine. They do not have locker system. We had to leave Mussoorie by noon. We checked out in the morning for trekking. They kept luggage for us in the reception area. They gave free pickup- and drop facility. They actually should have dropped till the mall road. But they dropped us till the main taxi stand. They pick-up and drop travelers by mall road. It depends on their mood whether it is free service or paid service. The room was well maintained. The view from the room is really good. There are two kinds of room. One is standard and another is deluxe. The geyser was not working. I asked them to repair it they could not. It was very cold. So we were not able to take shower. However they got hot water in a bucket. We could not brush our teeth in hot water. They should have fixed geyser. There were no issues in the room apart from the geyser. We ordered breakfast it was very spicy. It was not good. There are good restaurants on the mall road which is about 20-25 minutes walk. There is no lift facility.
The location of the hotel was convenient. The way was easy to approach to the hotel. The building was good and well maintained. The interior and exterior of the hotel were good. The staff were active and cooperative. The check in and check pout procedure was not taking too much time. The manager was helpful. The surrounding of the hotel was pleasant and joyful. The hotel was fully covered with trees. The atmosphere near by the hotel was calm and relaxed. The room provided to us was much comfortable and airy. The bathroom was also big. They had also provided all the toiletries in the bathroom like soaps, shampoo, conditioner, etc. The amenities provided in our room were working properly. There was no special view from my room. The hotel had cooked both vegetarian and non vegetarian food. They took much time to serve but the taste of the food was delicious. The price of the food was also reasonable. They had some of their own speciality in menu. The food was little bit spicy. The hotel had not arranged any sightseeing trip, indoor or outdoor activities. I did not have any issue related to the hotel. I would like to visit this hotel again. I would also like to recommend this hotel to other travellers.
Hotel City Castle is ranked #61 among the 474 hotels in Mussoorie with an average rating of 5.2 out of 7. It is one of the 38, 1-star in Mussoorie. It is part of the "OYO Rooms" chain of hotels in India. On HolidayIQ, it has a total of 34 photos, 600 text reviews and 1 video reviews. it is rated top for its Destination, Service and Front Office.
The online booking price of the hotel ranges between Rs 1,600 to Rs 1,600 per night. The hotel offer 16 rooms to check availability or to avail complimentary breakfast, we recommend contacting the hotel to check if the final tariff includes it.
The ambience and the location of the hotel makes it a suitable option for variety of travellers. Family (51%) and Couple (23%) are the most common type of travellers that like to stay here. 55% of guests enjoy the hotel's relaxed environment, whereas 14% have rated the ambience as romantic.
Although the hotel is a suitable stay option throughout the year for travellers, book your accommodation in the months of July, Aug and Sept for the best experience.
Hotel City Castle is located at Laxman Chowk .
The hotel ensures you are well taken care of during your stay. By providing free wifi access, the hotel makes sure you are always connected to the internet.
Other amenities include Laundry Services, Doctor On Call, Restaurant, Room Service and Parking Facility. For checkin and checkout time, we suggest contacting the hotel.
If you are in need for airport transfers or require a car for sightseeing around the city or you have to do an early check-in, then we recommend contacting the hotel directly and requesting for these additional services. All of the available amenities ensure your stay is enjoyable and free from any hassles.
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