Hotel City Castle

Oaks Rd, The Mall Road, Mussoorie, Uttarakhand 248179 , Mussoorie

1 Star
60 of 495 Rank
+91-135-2630162
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    Santosh tiwari
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    Pawan
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    Anindita
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    Vibhor Verma
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    Chander mohan
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    Ather zaidi
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    Rahul anayas
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    Rajesh prasad
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What travellers are saying about this hotel

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Reviews summary (600)

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Experience Scale

Average rating

Destination
4.1 /5
Location
3.6 /5
Appearance
3.7 /5
Front Office
3.9 /5
Service
3.9 /5
Room
3.8 /5
Food & Drink
3.7 /5
Activities
3 /5

Video Review (1)

Vikalp Rawat

Mussoorie
8 Reviews

"Not a great hotel, a reasonable..."

01:05
Overall Rating
3.0 /7
  • 209

Guest Reviews


1 Review

Food and Drinks were very tasty.

4.5/7

I had a holiday trip in the month of August at Nasik. The destination was average. The location of the hotel was good. The receptionist of the hotel was average. The appearance of the hotel was good. The room of the hotel was good. Food and drinks of the hotel were good. The hotel activities were average. The service of the hotel was good.

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1 Review

The Hotel Is Overall Good

5.0/7

I visited Mussoorie in the month of May 2017. That was a family holiday trip. I booked my stay through online by Make My Trip. Com. The view of the location was good. The hotel was far away from the bus stand but if we call them and tell then they will provide a complimentary taxi for the customers. There was no lift in the hotel. I went to the hotel by taxi. There was a parking in the hotel. The reception staff was very cooperative and well behaved. The interior was better than the exterior. The bedding was not clean and neat in the room. The room was good. The service had provided on the time. The hotel was good overall but they have to improve the bedding in the hotel. They should provide the lift facility.

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1 Review

Absolute best hotel

5.4/7

I traveled to Mussoorie with my family on a holiday trip in the month of May 2017. My friend directly booked my stay at this hotel. The hotel location was good as it was convenient to reach the hotel. It was easily accessible to local shops markets transportation and much more. We traveled by another mode. From the bus stand or railway station it may be about 2 km far. The appearance was attractive with the view. It was very good with the beautiful looks. The front desk was very friendly. They responded very well. The booking process was done in a proper way. They had a travel desk and they had pick and drop facility. It was not a paid service. Rooms were comfortable. It was a double bedroom. The ambience was good. It was spacious and airy. All the required amenities were provided and everything was perfect. The room service was very good and it was prompt. They were helpful. We had food in that hotel and the food was very tasty. We took room service. The quality was maintained well. The overall service was satisfactory.

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1 Review

Worst hotel management

4.4/7

I visited Mussoorie with my family on a holiday trip in the month of May 2017. I booked my stay at this hotel in online through Make My Trip website. The hotel location was good with the bright atmosphere. By travelling in an own vehicle its very difficult only local drivers or hotel drivers can travel. It was a hilly area. It was a very tricky area. Only one car can pass through that roads. The appearance was good with the looks. It was neatly maintained. The front desk was very bad. The manager was very careless. He was not a qualified person. He didn't know how to maintain the hotel. The check-in and check-out process was noon to noon process. Rooms were comfortable. The hot water was a big issue there. It was clean and tidy. The room service was just average and not impressive. Foods were worst in taste and the quality was horrible. They didn't provide any proper quality and tasty food. No lift facility was available and no fun activities in that hotel. The overall service was very disappointing and horrible.

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1 Review | 1 Reader

I Will Suggest This Hotel For My Friends

5.6/7

I visited Mussoorie in the month of May 2017. That was a family holiday trip. I booked my stay through online by Make My Trip. Com. The Mala Road was near the hotel. We reached to the hotel from backside. From there Mala Road was too near. There was a greenery outside the hotel. The appearance of the hotel not that much attractive but natural beauty was good of the area. We reached the hotel by cab. The reception area was clean but not too big. In the time of check-out I asked them to do arrangements to for go then quickly that was arranged by them. They had provided orders on time. The staff was well behaved cooperative and professional. I booked the deluxe room. There were no AC rooms available because the atmosphere was cool. There was a hot water available. The view from the room window was too good. The washroom was well maintained. We ordered paneer item Dale fry etc. There was a non-veg food available but we had not ordered. We ordered food in the room but we went upstairs to have food because the place was good to have a food. We had food outside also and that was too good. At the Mala Road we will get good restaurants. We had south-Indian veg food. We reached there by train and from there they received us. I like to tell the other visitors to stay in this hotel. If we will go by our own vehicle then there was not that much space to park the vehicle.

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1 Review | 1 Reader

Service Was Too Slow

3.9/7

I visited Mussoorie in the month of May 2017. That was a family holiday trip. I booked my stay through online. There was a market near the hotel. The location was easy to reach. The reception was clean with the good sitting arrangement. The service was not good in the restaurant of the hotel. The room was clean neat and comfortable. We used restaurant service for the food and that was good to taste but not getting in time. We went by other transport. A pick and drop facility available in the hotel. The bus stand was 1-1. 5 km away from the hotel.

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3 Reviews | 4 Readers

Overall Good Hotel

4.9/7

I visited Mussoorie in the month of May 2017. That was a holiday trip with my friends. I booked my stay through online by Make My Trip. Com. The hotel was not easy to reach because there was no direction board in the way. We had not waited for anything at the reception. The exterior was better than the interior of the hotel. I booked a standard room. The view from the window of the room was good. There were all the other facilities available in the room. They had provided services on time. I had coffee in the hotel that was not good so didn't have anything else from the hotel. The restaurant was not available in the hotel. I went by own car and there was a parking available in the hotel.

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1 Review | 1 Reader

Recommendable Hotel

5.4/7

I visited Mussoorie in the month of May 2017. That was a family holiday trip. I booked my stay through online by Goibibo. Com. There were no any special arrangements for the kids in the hotel. We hired car from the Dehradun for us. There was a too congestive place for the park the car. The reception staff was fast. We went before 30 minutes of check-in time but they had provided the room in 20 minutes by cleaning and arranging. They were well behaved. The interior was not fully furnished but good as compared to charges. We ordered one veg dish one non-veg dish kitchen Kadhai one chicken rice etc but I didn't like the quality of the food. The chicken was not properly boiled. I didn't pay whatever I didn't like. The food was hygienic. The room was clean neat and comfortable. The room has WiFi with good connectivity. The balcony was good to see outside view. There were all the facilities were available in the room. There was a hot water available in the room but we have to tell them to on the geezer. The service was provided in time. They carried our luggage at the check-out time. If you will take your own car to this place then its good because to roam in the Manali it is easy. If anyone asks me suggestion to this hotel to stay then I will say yes. They should provide 24 hours hot water. They have to provide some amenities and some indoor games for the kids.

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Jodhpur
1 Review

Hot water problem ...

4.4/7

We visited Mussoorie it was an adventurous trip. I went there along with my girlfriend in the month of May 2017. We booked the rooms online from Make My Trip portal. The location was fine. We reached the hotel by taxi. It is not lame city. It is close to the mall road. The road is very steep we cannot take vehicles. We have to walk. This should be mentioned by the reception. The appearance from outside looks big. But when you get inside it is one building. If you see in Make My Trip portal the appearance of the hotel looks big and as two hotels are merged. But actually it is a single hotel. It is the small hotel of 20-25 rooms. The front office locked the hotel 11 pm at night. We have to knock the door so that someone opens the door. However they were helpful. They helped with our luggage. The experience was alright. It is good for a young traveler. They will not have any problem in the hotel. They should check that room conditions are working properly before giving the room to travelers like the geyser. It is awkward when you get hot water in a bucket. The service was fine. They do not have locker system. We had to leave Mussoorie by noon. We checked out in the morning for trekking. They kept luggage for us in the reception area. They gave free pickup- and drop facility. They actually should have dropped till the mall road. But they dropped us till the main taxi stand. They pick-up and drop travelers by mall road. It depends on their mood whether it is free service or paid service. The room was well maintained. The view from the room is really good. There are two kinds of room. One is standard and another is deluxe. The geyser was not working. I asked them to repair it they could not. It was very cold. So we were not able to take shower. However they got hot water in a bucket. We could not brush our teeth in hot water. They should have fixed geyser. There were no issues in the room apart from the geyser. We ordered breakfast it was very spicy. It was not good. There are good restaurants on the mall road which is about 20-25 minutes walk. There is no lift facility.

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1 Review | 1 Reader

Good stay

5.0/7

I visited Mussoorie in the month of May 2017. That was a holiday trip with my friends. I booked my stay by direct booking. The location was good. The hotel was located near the Mala Road. The appearance was good. The view from the hotel was too good. The hotel is located on the top of the hotel. The reception was below average. The service was very good. The room was good. The food was very good. There were a restaurant and room both services available in the hotel.

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Overview

Hotel City Castle is ranked #60 among the 495 hotels in Mussoorie with an average rating of 5.2 out of 7. It is one of the 38, 1-star in Mussoorie. It is part of the "OYO Rooms" chain of hotels in India. On HolidayIQ, it has a total of 34 photos, 600 text reviews and 1 video reviews. it is rated top for its Destination, Service and Front Office.

The online booking price of the hotel ranges between Rs 1,600 to Rs 1,600 per night. The hotel offer 16 rooms to check availability or to avail complimentary breakfast, we recommend contacting the hotel to check if the final tariff includes it.

The ambience and the location of the hotel makes it a suitable option for variety of travellers. Family (51%) and Couple (23%) are the most common type of travellers that like to stay here. 55% of guests enjoy the hotel's relaxed environment, whereas 14% have rated the ambience as romantic.

Although the hotel is a suitable stay option throughout the year for travellers, book your accommodation in the months of July, Aug and Sept for the best experience.

Hotel City Castle is located at Laxman Chowk .

The hotel ensures you are well taken care of during your stay. By providing free wifi access, the hotel makes sure you are always connected to the internet.

Other amenities include Laundry Services, Doctor On Call, Restaurant, Room Service and Parking Facility. For checkin and checkout time, we suggest contacting the hotel.

If you are in need for airport transfers or require a car for sightseeing around the city or you have to do an early check-in, then we recommend contacting the hotel directly and requesting for these additional services. All of the available amenities ensure your stay is enjoyable and free from any hassles.

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