Direct flights was the main advantage. Air India has not been the best airlines unfortunately for travelling but I was pleasantly surprised with the right time schedule and supportive staff. Flying via Mumbai is another good option. The in-flight service is good as it serves food without any extra charges.
The flight was good. Staff members were co-operative and helpful. Flight inside atmosphere and arrangements were good. Flight has good connectivity and timings which suits with my requirements. The services offered by them were on sale. Check-in process and boarding process was hassle-free.
Indigo's experience has always been good specially when you are travelling with family. Connectivity and timing of this airline was best suited to my need. Cochin airport seems to be small but its clean. IndiGo staff need to learn to be polite. While coming back we took Jet Airways where crew was very good and cooperative. They took care of all needs of my kids.