It wasn't made clear at the time of booking or before travel that the complimentary meal had to be booked using the Jet Airways app of web Page. I made my booking over 3 months ago on makemytrip. Com and the online booking process did not give me the required information either. But the staff were very hospitable and provided us with some refreshments.
The outgoing flight from Goa to Mumbai was delayed by about 2 hours, this meant I had missed my onward connection to Kochi. Following that my baggage arrangements and re-confirmation process was a big hassle. I expected Jet Airways to deal with this better because they had an excellent service record in the 90s & 2000s. I was appalled that my next morning Kochi flight was delayed as well, to top that the Kochi arrival was one of the worst experiences. A few passengers including me never got their bags, no Airline rep at the belts. Finally after some more hassles with airport security & jet airways, they realised they did not drive all the baggage carts from tarmac to belt!
Except for the rescheduling of the flight, the overall experience was very good . . The innovations at Check In, generation of baggage tags etc made the turn around at Check-in faster . Staff were well trained and courteous. Cabins were very clean.
On our second flight from Kochi to Mumbai, (first flight was from Male to Kochi), I was seated in Row 11 with my Husband (Uday Aggarwal) and Son (Rohaan Aggarwal). We had to wait almost 45 minutes for the service cart to reach our row as the air hostesses including the inflight supervisor were busy chatting and serving really slowly. When they reached us we asked for the available food and were told we could order Chilly Paneer with Fried rice. Just as we agreed, the air hostess from behind told the hostess serving us that they are short on meals as corporates have booked and it was obvious after our hostess went behind she came back saying there were no meals for us. I was infuriated as she had given our meals to the corporates. This is totally unacceptable and we have decided not to fly Spicejet ever again.