There should be one separate line for senior citizens and couples/single parents travelling with children under 5 or so. I have seen this facility provided by Jet Airways . . Otherwise the airhostess and the ground staff were very helpful and courteous.
The airline seems going kingfisher way. Good looking air hostess but no care for customer service. In the flight, food is for sale but the stock is not there. For a 3 hour flight its an opportunity loss. No courtesy. Won't fly spicejet again.
Check-in process in Kolkata airport is really bad, the associates are not helpful . Saw even senior citizens hopping for one point to another just to get a boarding pass. No one is there to assist for scanning the baggage complete mess.
It was a extremely poor service and I may never prefer SpiceJet again . 1. Ground staff at Kolkata was extremely rude . 2. Flight attendants we're unresponsive specially on need of water . 3. Water from overhead luggage of some other passenger's bag leaked and fell on us and the crew was quite slow to respond to it . 4. Flight was delayed by 3 hours.
Mumbai is located at a distance of 1959 km from Kolkata. Mumbai, the ‘City of Dreams’ is well-connected to Kolkata air, rail and road. However, the best way to reach Mumbai from Kolkata is by air. You can board any of the numerous direct flights from Kolkata and arrive at Mumbai about 2 hours and 30 minutes later. Indigo, Jetlite, SpiceJet and Kingfisher are some of the airlines that operate daily flights from Kolkata to Mumbai.