Kundan Leela Resort, Chittorgarh
Ranked 33 of 94 hotels in Chittorgarh
National Highway 79, Chittorgarh HO, Chittorgarh, Rajasthan, none, CHITTORGARH, India, Pin-312001
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This is a new facility hence the rooms well-maintained. However we faced many problems, Hygiene was not at all there, Wash rooms were not cleaned, there was no water in the wash area, hotel was not able to provide towels, napkins, soap, shampoos etc. The drinking water was not available in rooms and we have to pay for the same, as per hotel management drinking water bottles are charged. They do not have RO based purifier yet. Restaurants were unhygienic, cups were not washed properly it seems with the hotel is that it is very poorly managed. Staff has zero experience in the hospitality sector. No one care's for guest.
We booked the larger suite, to rest after work and long journey We were shocked to enter the hotel and instead of nice welcome reception to see a construction site All the people where construction employs and no one could explain us what's going on! We were really frustrated and desperate. Although the room booked in advance- no one know about us and no one know what to do with us We didn't know if to lough or to cry Finley arrived a hotel representative. He gave us a room and promise that he will take care from now on However, he disappeared immediately The room was new renovated, but we felt like in the desert No one to speak with him! Some people where there but we told them and they didn't do nothing So, imagine, we just wanted to rest till our night train, and we paid for those hours ful rate for luxery suite and:. Sticking in a room in the middle of construction site AC is not working although we complained again and again Shower- only cold water No WiFi No one and no answer from reception. (After long time, when somebody answered- no one speaks English and no one really take care. Asked for some veg, for toilet paper- we got it after maybe 4 hours- only when our agent find the owner's number and involved him. In our standards, we expected the owner at least to refund us, the only thing we get is "we are sorry". The sorrow doesn't help They had to give us drop to station. After some hours that we saw what happened with other promises, we were afraid to miss our train, so we booked ourselves another car. What can we do About 2 hours or less before the travel the owner told me : why? I am promising you that it's will be okay. But, even when he became involved, from far, things moved slow, how can I trust it Additionally: I'm honest and I will not break my word to the driver that I booked Do you think that they refund for the drop ?? They didn't even think about it, like they didn't think that we have to be refund or get compensation for the suite WE paid another 1000 INR for the taxi They have not only to renew the Walls and floor but also the way they think about their guests You can think : okay, in some days/ month they will improve. Hope so, but:. If they could accept our booking without to announce us about the conditions, and without to take any care, If they do take the whole payment without to think that they have to refund us (that is my international normal standards)- how you can trust their hospitality and responsibility after ??
Kundan Leela Resort is ranked #33 among the 94 hotels in Chittorgarh with an average rating of 5.0 out of 7. On HolidayIQ, it has a total of 2 photos and 8 text reviews. it is rated top for its Activities, Food & Drink and Room.
to check availability or to avail complimentary breakfast, we recommend contacting the hotel to check if the final tariff includes it.
The ambience and the location of the hotel makes it a suitable option for variety of travellers. Couple (50%) and Single (25%) are the most common type of travellers that like to stay here. 75% of guests enjoy the hotel's relaxed environment, whereas 13% have rated the ambience as scenic nature.
Although the hotel is a suitable stay option throughout the year for travellers, book your accommodation in the months of Oct, Nov and Dec for the best experience.
If you are in need for airport transfers or require a car for sightseeing around the city or you have to do an early check-in, then we recommend contacting the hotel directly and requesting for these additional services. All of the available amenities ensure your stay is enjoyable and free from any hassles.
HolidayIQ Reviewer Rizwanuddin Rafiq adds, “The great battle-scarred Chittorgarh Fort epitomizes in its tragic history the valor, romance, chivalry and strict death-before-dishonor code glorified in Rajput myths and legends. S Read More
HolidayIQ Reviewer Ayesha Das shares, “Chittorgarh Fort is the largest fort in India and the grandest in the state of Rajasthan. The fort, also known as Chittor, was the capital of Mewar and was named after Chittrangada Maurya Read More
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