Neelams The Grand, Calangute
Post Office Road, Calangute, Bardez, Goa 403516
Phone Number 0832-2281800 www.neelamsthegrand.com
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The hotel is built in a large area and the location is perfect as its close to the Calangute Beach. There is swimming pool also for the guests. But not sufficient parking. Many times we needed to park our car in their other hotel 'neelams the glitz'. Before booking this hotel, we were already apprehensive about it after Reading the reviews on the internet, and the hotel's stay proved all our fears true, rather should say horrible . . Now comes the worst part of our stay. The hotel staff was pathetic. I can say that there was no coordination between the front desk and the upper level management. On our arrival we were assigned two rooms in there G block 'Room no 18 and 19'. We just entered the room no 18 and there was so much smell of cigarette smoke. The staff was not even aware of this. On our complaint they started spraying room fresheners in our presence. On our continuous complaint and persistence finally they changed our room, for changing the room they were quite apprehensive and tried to convince us that there is no smell, like we are feeling the smell even exist for their nostrils When changed the room we were shifted to adjacent room no 17, and from their the nightmare of our stay started. The bathroom was not in the proper working condition. The controlling knob for shower/tap switching was missing. We complained to the front desk, and they said they are just coming. But after that we needed to make 2-3 calls to remind them as we needed a shower badly after such sweaty noon. Finally one person came in the evening around 7 or 8 pm, and he just switched the shower mode to tap mode without even fitting the missing control knob, mentioning that the store was closed, and he will repair it in the morning. The very first thing of my concern, why didn't they check their rooms before the person checks-in, also it was our job to get the fittings done, allow their staff, technicians to break our privacy. For god sake, that's a hotel and not our home where we need to take care of the amenities. So poor and careless attitude of the hotel. The second day also the shower issue was not worked out till afternoon in spite of our continuous calls. The front desk kept us redirecting to room service, and room service kept on saying person was coming. After having breakfast, we left for sightseeing instructing the lady at the reception to please make sure the fix was done. But I guess that was of no use. As around 2:30 pm when we were back to the hotel, the same issue was existing. And now the cherry on the cake was the room AC was not working. This all made us so furious and uncomfortable stay. On each phone call the room service would say they have sent the technician in our room, while no one ever visited us. Finally after 2-3 more calls some of their senior managers arrived with the technician and worked upon the AC showing their ignorance about our complaint. Don't know if it was the communication hiccups between the front desk, room service and the management, or everything was just so ignorable to them that they didn't even bother about their clients discomfort. After almost half an hour and in between so much words exchange, finally both issues got resolved. On our continuous persistence to change our room, they even let an ear. As per them if they do not succeed in repairing the AC, they will change our room. Oh wow such a kind thought they had at least. At the end we had to adjust with their maintenance, compromising with our privacy and rest time to their maintenance work. Totally this behaviour was so unprofessional and unacceptable on the hotel management part. Again, a new story on the next morning was waiting for us. One of the lampshades stopped working, but this time we ignored it, as we were tired of getting the issues resolved. At another instance the lift of this so called G block was under maintenance, and we had to take another block's lift to go downstairs. If by any chance you get to book this hotel, please make sure all things are working before you check-in. We had such a terrible experience with this particular room no 17 of G block. Also about the WiFi part, they do have free access to it, but that is not accessible in the rooms, you have to remain in the lobby downstairs at the reception to get the range. Now, don't they know who was going to sit their like if its a cafe for internet. Everyone likes to access the internet in their own comfort zone, rather than sit publicly holding the devices or they are smart enough to limit their WiFi usage. In between all this mess up, the only good part was the breakfast, and the cab pickup and drop. They had many varieties and delicious breakfast. The food they offer for dinner was also good, but the room service was so pathetic, they even forget their etiquette's and on our request to serve soon, they didn't forget to mention ' jab banega tabhi to ayega' . This is how they treat their guests . So pathetic.
I stayed there three-four times. Accommodation of the hotel was nice. Location wise, the hotel was conveniently located. Surrounding of the hotel was fine. Behaviour of the staff members was helpful. Waiters of this hotel were good. Services were on time. Room was neat, clean and spacious. Staff cleaned the room regularly. All basic amenities were functioning properly like AC, TV, geyser, etc. Hot and cold water facility was available there. Nice view was missing from my room. Inside and outside look of the hotel was well decorated. There was no delay in check-in and check-out facility. Overall, my stay there was good. I went there with my family. Food facility was available there with veg and non-veg varieties and it was up to the mark. Cost of the food was reasonable. Activities were available there but they charged extra money. This is a recommendable hotel for others travellers. They did not organize any sightseeing trip for us. Goa as a destination place is nice. Money spend there was valuable.
The hotel is located in a convenient place and everything was really good. It was not difficult to find and staff members were good in service but breakfast was up to ten but it was finished by nine thirty only. The room was maintained cleanly along with amenities which were in good condition and had pool side view. The food quality of the hotel was quite delicious in taste and quality was also good. The hotel did not have any activity but swimming pool was there and I did not find any difficulty in check-in or check-out procedure. As per my stay the hotel was good and worth for money spent.
During our stay hotel staff were very courteous; they were very caring and very attentive and good housekeeping services. Rooms interior and accessories were very impressive, it was spacious with good furniture, neat and well maintained with good working basic amenities and room had a swimming pool view. It is located a little far away from the railway station, near to the bus stand and there was no difficult to find out. Hotel appearance was very good and the interior was well decorated with beautiful paintings. They provided vehicle to pick up and drop. I stayed here with family for relaxation. There was no restaurant facility, but they provided food from outside. There was maintained swimming pool and gym facility and there was no problem at check in and check out. If required they arrange a vehicle for sightseeing places. The hotel room tariff was value for money and it is recommendable to others.
Location was fantastic. Staff behavior was friendly. Services were quick. Look wise the hotel was excellent. Rooms were well maintained, neat and clean. AC, TV, coffee maker and other basic amenities were available in the Rooms were neat and clean. Swimming pool view was available from the room window. Food was average. Veg. And non-veg. Both varieties were available. Booking and front office was helpful. Swimming pool and other activities were available in the room. Hotel was value for money. It was a relax holiday. I traveled here with my wife in August month. It is a recommendable hotel for travelers.
Neelams The Grand is ranked #37 among the 512 hotels in Calangute with an average rating of 5.4 out of 7. It is one of the 15, 4-star in Calangute. On HolidayIQ, it has a total of 256 photos, 1572 text reviews and 8 video reviews. it is rated top for its Destination, Location and Appearance. It was also named winner of the Better Holiday Awards in 2017 under Great Location.
The online booking price of the hotel ranges between Rs 5,800 to Rs 6,300 per night. The hotel offer 138 rooms to check availability or to avail complimentary breakfast, we recommend contacting the hotel to check if the final tariff includes it.
The ambience and the location of the hotel makes it a suitable option for variety of travellers. Couple (40%) and Family (39%) are the most common type of travellers that like to stay here. 47% of guests enjoy the hotel's relaxed environment, whereas 25% have rated the ambience as romantic.
Although the hotel is a suitable stay option throughout the year for travellers, book your accommodation in the months of Oct, Nov and Dec for the best experience.
Neelams The Grand is located at Calangute . Church of St. Alex (1 Km), Calangute Beach (2 Kms), Kerkar Art Complex (2 Kms), Baga Beach (2 Kms) and Baga Retreat House (3 Kms) are some of the popular sightseeing attractions located near the hotel.
The hotel ensures you are well taken care of during your stay. By providing free wifi access, the hotel makes sure you are always connected to the internet. It has a lovely outdoor swimming pool where you can take a quick dip or just relax your muscles after a long day of sightseeing.
Other amenities include Restaurant, Laundry Services, Doctor On Call, Room Service and AC. For checkin and checkout time, we suggest contacting the hotel.
If you are in need for airport transfers or require a car for sightseeing around the city or you have to do an early check-in, then we recommend contacting the hotel directly and requesting for these additional services. All of the available amenities ensure your stay is enjoyable and free from any hassles.
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