ITC Mughal, Agra

For a business trip with colleagues in the month of March, I visited this city. An excellent city to visit, explore much as my purpose was different. The hotel location was excellent; the hotel was near to my destination. The appearance of the hotel was excellent, and the atmosphere was good. It was an online booking. The front office was good, the staff's was welcoming. The rooms were very good, it was clean and comfortable, the rest rooms were hygienic, and the window view was good. Room service was provided, an appreciable effort. The food was very good to taste, complimentary breakfast was provided. The parking facility was available. Spa and swimming pool was available, Free WiFi facility was there. The hotel had very good leisure activities. It was a nice stay.

I went on a business trip with colleague in the month of September 2016. Overall stay was excellent. I would rate Agra as excellent since I like Taj Mahala. My hotel location is excellent as it was located in the high way and centre of the city. Appearance of the hotel and was excellent hence the swimming pool was maintained good. Hotel front office was very good as they staff were helpful and cooperative. I would rate room service as very good because they gave on time service. My room was excellent as I been in room which was fantastic and the marker number was available. Food was excellent and the taste was fantastic. They provided complimentary breakfast and were excellent. Swimming pool spa and gym facility was available in the hotel. WiFi was available but it was not working in. My company booked the room.

I stayed at ITC Mughal on August month for 4 days. It was a great experience. The visit was part of an official get together and I loved the stay at the hotel. The breath taking architecture makes you forget the potholed and broken roads of Agra. The rooms were spacious with all necessary amenities . . The bed and pillow were comfortable and a flat screen TV was available in each of the rooms. The choice of channels was adequate. Moreover, the facilities were great. Starting from the pool, the accompanying bar, the tennis courts, the lush green fields, the dirt biking track, everything was a great experience. The room service staff was courteous and eager to help with any requirement. The hotel is situated 3-4 km away from the city market wherein you can get the famous Agra Pethas. Apart from that, there is a raised platform at ITC from where the Taj is visible. At Agra, you can try out the hot balloon ride which I personally feel is a bit expensive. There are various sightseeing options available from Agra including Mathura, Vrindavan, Fatehpur Sikri etc. But, if you are an adventure enthusiast, then you might be disappointed with Agra as there is not much option available.

Stayed at this property for two nights on a family outing . . Pro's:-. 1. Nice landscaping and architecture. 2. Proximity to Taj quarter. 3. Outdated, but clean rooms. 4. Nice ambience and feel Con's:-. Communication gap between the centralized booking office and the property. Booked the rooms on MAP, however, the staff was not aware about it. Wasted 10 minutes forwarding emails. Slow room service:- No toiletries in the room made me request some from the room service, unfortunately no one came. Was delivered the next day on sending a reminder Very small gym: The gym is very small with a capacity for max 5-6 people to train. Treadmills seem to be of a professional level, but the cross trainer(s) are not up to the mark. Gym attendant usually not on duty Buffet restaurant: Breakfast is surely good, but felt the dinner menu to be way too spicy on both the days. Decent spread, but not lavish. Another point observed was the hesitance of the staff to speak in Hindi. For two days, I kept on trying to communicate with the staff in Hindi, but all answers I got were in English. Felt a bit strange being in the Hindi speaking heartland, could not get people to speak in Hindi Overall, I would recommend this property to all for a quick Taj tour.

At reasonable distance from both Fort and Hotel. Location is not that good. Food is costly as per the taste even at Gulab jamuns worth Rs. 450 and egg omlet -Rs. 500. There are 2 very good restaurants opposite to it - Pince of spice and Pind Baluchi with awesome food. Ambience of the hotel is good. Clean and great Infrastructure. Services are also good. Room and toilets were not up to the mark as per the standards of 5 star. Bathtubs were not good, roof top bathrooms were not well maintained. Hotel staff and front desk staff are cordial.