There are 1 Four star Hotels in Cherrapunjee and most popular 4 star hotels are Polo Orchid Resort.
In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
We stayed there from 29th July to 31st July. It's a very good property with very good landscaping and glass house. They have very good sized rooms with a very nice bathroom with a bathtub and rain shower and very nice balcony with an amazing view of mountains and their terrace. The food here is good especially there Italian (there menu keeps on changing)and Multicusine restaurants. The breakfast buffet is also good with pretty much everything and more like there speciality Shillong dishes. The (high tea) they do in evening is very nice. They have a very good spa and fitness center. They have a very good hospitality each and everyone of them. The only somewhat lesser point is that the rooms is very small according to the size of the property. But all in all a very nice pleasant and enjoyable stay.
The hotel was conveniently located. It was located inside the city. The check in and checkout process was convenient and there was no delay in it. The room was spacious, neat and clean and were comfortable. The staff were good and friendly. The hot water facility was provided all the time. The basic amenities like geyser, refrigerator etc. Was provided. There was regular cleaning of room and the bathroom. The food was provided and it was tasty. There was no special view from the hotel. The activities were not provided by the hotel. The sightseeing was not organized by the hotel. I would like to recommend this hotel to other travellers. The hotel was value for money.
There was no problem to search the hotel's location. Staff was very good there. It is a very good property. Manager of the hotel was very nice there. They were attending to our requests on time. No delay in check-in and check-out procedure. Inside and outside look of the hotel was good but interior was little dull there. Room was spacious, neat and clean. All provided amenities like TV with cable connection, etc. Were working well in the room. Bathroom and all were neat and clean. I did not face any problem with hot water. Complimentary toiletries were provided there. Bed sheets, pillows, blankets, and all were neat and clean there. I had food in this hotel. Quality was nice but price wise, it was little costly. Both veg and non-veg food was available there. I had taken both types of food. I did not use any activity there. We went for sightseeing by our own vehicle. Finally destination is okay. Everything was okay there. I will recommend this hotel to others. No advice is needed for other travellers about the hotel. I visited there three months before. Cherrapunjee is a very good place. Location of the hotel was excellent. Hotel's appearance was also excellent. Reception people were also excellent. Overall service and staff behaviour were excellent. Room was very good. Food was excellent.
The hotel was located out of city. The hotel was not arranged any pickup and drop service. The ambiance of the hotel was nice. The interior and exterior of the hotel was well maintained. The staffs at the hotel were non active and non co-operative. The check in and checkout process was done on time. The room which they allocated to me was comfortable and bathroom was clean. The amenities like AC, TV and Refrigerator were worked well. I had seen a mountain view from my balcony. The hot and cold water facility was provided. The laundry service was not provided. The bed sheets, pillows were changed regularly. I had not observed the food facility at the hotel. The hotel were not arranged any indoor or outdoor activities. The destination was very good. I would not like to visit this hotel again I would not like to recommend this hotel for other travellers.
Staying in this holiday was a good experience, good services, food was also good and the most important is the location and the sight scene from hotel is awesome. You can view the seven sisters falls from this hotel. The view is magical and awesome. Within budget it's really a good hotel.