It was really a very good experience. The place is perfectly chosen for offering an opportunity to the nature lover to enjoy most. It is almost 35 km far from the Coorg city, isolated from busy crowded lifestyle, situated in the middle of small hills and forest, which provides a nice cocktail of natural beauty. Birds, waterfalls, small valleys, forests and the perfect silence of nature will help to rejuvenate the most. The overall ambience, room-services, resort-staff are very good . . Only two things which I feel is not going with the same flow 1. The tariffs are quiet high compare to the other same kind of resorts. Basically, I love visiting new places and already stayed in many nature resorts. Among them many are situated in a quiet a high challenging areas compare to this. So I feel it is not the value for money services 2. Considering the first point, the quality of food is not up-to the mark, just okay type. Since the tariff is high, we should expect the service as well. Rather than this it overall a perfect place for a trip of 2-3 days or even more if you love to stay in nature.
We were a family of 6 people who stayed there from October 22 - October 24. We had booked a jumbo cottage (fit for 10 people). The room did not had an AC. For the price we paid for the room, we would expect at least an AC. Bathrooms were shabby. Lighting was not sufficient. The resort facilities were okay. Tiles of the swimming pool were broken and we all had multiple cuts in our legs due to that During the live performance that they conducted in evening, there were a group of men who were sitting there and having drinks. They started to act like rowdies and resort people did nothing to stop their nuances. Ultimately all the families who were sitting and watching, went to their rooms and resort guys kept serving them drinks Food was okay. Service was pretty slow when you order a la chart. Although the restaurant staff tried their best to prepare food as per our specification Overall, a little expensive place to stay with not so good services and facilities.
This resort has many disadvantages. The attitude and behaviour of reception manager was horrible. We reached the place at about 7 pm after a travel by air and road from Hyderabad - Bangalore - Coorg. It was drizzling and we were having our advance bookings for vernacular cottages. When checked in, we found that a small standard bed was given for 2 adults and two children of ages 4 and 2 years which can't even accommodate 2 adults. For the other room for 3 adults, a bunk bed in a small attached room was provided having NO VENTILATION. When checked with the manager, he was rude and we NEVER saw such a person in the hospitality sector. He was curt and NOT helpful. We have to call from our mobiles as there is NO intercom. We spent our night like that with small kids. I am a senior citizen aged 67+ and this bitter experience from the so called manager has really spoiled the mood There is NO good road up to the resort. One has to walk down if travelled by big bus and/or one should have own transport to reach. There is NO accommodation for your driver and you have to pay for his meal Rooms are NOT maintained well. NO HOT WATER in the Bath rooms except an hour or so in the morning on a sunny day One has to climb up to reach the room and for elderly it's difficult. No vehicle is provided even from the reception The tariff is high and the facilities are not comparable But the location is the best. For a tourist who wishes to spend time close to nature and in the midst of forest, the place is very good provided reception/manager appointed is courteous, tourist friendly and has a humane touch. The restaurant staff, especially Ms. Shina was good and courteous and preparations were good.
I visited the place during Diwali vacation with my family. The hotel is located in Kushalnagar, in the jungle and can be only reached if you have Google map. The resort was very difficult to locate and also the roads leading to resort were awful. The hotel runs on electricity during day and on generator during night There are no shops or hotels nearby so if you are to visit the hotel you should be prepared to eat their food only so please book hotel with All meal plan. Now coming to the rooms. The cottages were small and there are lots of insects there. They provide a mosquito repellant but that is not enough. The cottages were not having grills or nets at some places which are required as there are a number of bats there. When I asked them to repair it they were just assuring that it would be done but was not done till I left. There is a recreational room which was dusty and the objects for playing were worn out. There were some gymnasium instruments which were rusty and not working There is no intercom in rooms so whenever you want to call room service you have to call by your Mobile. The room service was also very poor. During our visit in prime season there were no arrangements done for bon fire or tribal dance. To add to this the manager of the hotel Mr. Danny is in himself a person to meet as he would always smile as if making a joke of you whenever you complaint telling nature enjoy karna hai to facilities ko bhulana padega. What rubbish.
I had been visit to this hotel in the month of October 2016 with family for relaxation purpose. Overall experience was excellent. Destination was excellent. Location of the hotel was located inside the city and was excellent. Appearance of the hotel was excellent from interior and exterior. Check in check out was done on time. Service was on time. Staff were cooperative and friendly. Room was neat and clean. All amenities were available with working condition. Food from the hotel was excellent in quality and quantity. No activities were held at the hotel but swimming pool is available. Garden facility available in the hotel. There was parking facility available. They did not take for sightseeing from the hotel. I will suggest this hotel to others.
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