In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
Hotel was too good that if you go for the first time you won't like to come back to your home back. When you entered the hotel a driver will come and will open your car doors and will take your bags from you and will ask you to check in room. They provided us a with a welcome drink cookies. I had a sleep first and after getting up had a coffee which was provided by the hotel for free. Then I went to gym which was amazing had some snacks from their restaurant was too good but was quite expensive. Then again went to my room watch some TV had some drinks with peanuts. Then went for a refresh full Bath and went to eat yummy dinner and after again had a coffee and went for sleep. Wake up at 8:00 am went for a Bath had breakfast which was having everything you just name it. After that roam around in the hotel have some selfies. And then check out from the hotel. :)
The purpose of my visit this time was for my business and my overall experience with the hotel during my entire stay was very good The room ambience was really nice. The lighting was just right, not to strain your eyes at the same time sufficient illumination to look at your laptop as necessary. The bed was comfortable. For my business purposes, I needed a wired internet connection at the room, though the hotel provided me with a good speed WiFi connectivity in the room, and the hotel management immediately organized for the wired connection in the room by providing a cable, and of course, they had the internet connectivity with a provision to connect using a cable also Complimentary breakfast and WiFi are provided by the hotel. The staff were courteous and willing to help in case of need. Housekeeping services were really good The hotel is not far off from the airport and at the same time has access to a host of restaurants of all sorts, North Indian, South Indian, Punjabi and Chinese within a km distance I booked this hotel through OYO ROOMS. I got value for my money.
While having my visit during CA seminar we check in to this hotel. The hotel services were good, the location and the appearance of the hotel was quite amazing. The parking place is very spacious and we were having our seminar in the basement hall. The services provided were quite good, especially the food and the drink were so yummy. The taste of the dessert was so damn delicious. It is a must visit place at least once and should try some dish. (Personal experience).
Good location but management was excellent. Ambience was excellent good breakfast check in and check is good comb and dental kit provided dinner should be provided. Most of the time rooms are available. Staff caring in nature and helping. Good time to stay. Business location.
We had a family get together. The lodging is little, cosy and sweet. Area is immaculate in Gurgaon. Closest to businesses and metro station. We didn't consumed the space yet for family get together we took the dinner corridor for nourishment and beverages. The course of action was done to their best and costs were fine. Great arrangement. Sustenance was likewise great and non fiery as I prefer. Their are upsides and downsides in every inn, here leave the minimal negative and staff and administration had a go at everything to make our social gathering a noteworthy affair. Would like to visit you once more. Must attempt late night buffet and Sunday brunch. Their were around 20 visitors and all preferred the sustenance, atmosphere and area.
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