In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
I have just returned after a wonderful weekend at \'The Terraces\' with my family. I would like to thank the entire staff for making our stay very comfortable, enjoyable and memorable.
The resort is located far away from any crowded town, and is set in a peaceful and quiet surroundings. An ideal place for a relaxing weekend with the family.
The staff was extremely courteous and helpful, the room was cozy and comfortable, the service was fantastic, the food was delicious - in short everything about the resort was superlative. We were never given a chance to complain.
We look forward to another visit to this great resort in the summer.
Best Experience: The staff was extremely positive and responsive.
Me and my some of the friends were in Delhi for vacation and holidays. So we decided to stay at good hotel in Delhi and we found the perfect place for it. The room services are excellent. The food was also rich. The view and look of the hotel was unforgettable. So to enjoy your days take a chance here.
I had no problem to reach this hotel. Hotel was best. Rooms were neat, clean, spacious and well maintained. Behaviour of the staff was friendly and professional. Food was available and it was superb. Services were perfect. Check-in and check-out process was on time. I am totally satisfied with the amount of money I have spent at the hotel. Hotel is recommendable for other travellers. Natal as tourist destination is beautiful. I went there with my family.
I have been there on this september 2015. The resort is at very good location, means the valley view from our room can't be explainable. Yes beware of monkeys there so keep your windows close. The best is SPA there where you can relax yourself also the climate was super awesome you can go there at any time. Food was tasty but varieties should be more. Although staff was very cooperative. In short best place where you can regenerate yourself.
The purpose of my visit to Kanatal Resort was just fun. All necessary requirements in the room were nicely placed and very comfortable. However the pool we didn't used as it was very cold there. The resort staff was very courteous and gave us very warm welcome. In fact I celebrated my Birthday also and there was a surprise cake for me.
The quality of food was extremely nice and we enjoyed it. The room service was very quick. The resort location is very close to nature and one can relax like anything. There is no need of searching any other restaurant because you get everything that you need and want.
On my next visit to the same resort I would like to go for trekking in to forest just adjacent to the Club Resort. I strongly recommend everybody to visit the resort for relaxing and enjoyment. Moreover it is a quite place and we enjoyed the evening tea in the balcony and watched the beauty of sunset. I wish the resort great success.
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