In four-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners.
Suites - minimum 2% of room block with a minimum of 1.
Minimum size of bathrooms should be 36 square feet.
Some rooms should have bathtubs.
Hair Dryers should be available in rooms.
Safe keeping should be available in rooms.
Minibar / Fridge is mandatory in rooms.
Heating and cooling to be provided in public areas and temperature should be between
20 to 28 degree celsius.
Grade A cities:
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40% and hotels of 4-Star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid Transportation on call - guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in-house guests.
Newspapers should be available in the rooms.
Shop / Kiosk: 4-Star to have minimum one utility shop.
There should be Under Belly Scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Four-star hotels should have direct dialling and STD/ ISD facilities.
In-room internet connection / data port is mandatory in 4 star hotels and there should be WiFi wherever possible.
There should be a business centre for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
I have planned to celebrate my 15th daughter brithday in Kasuali and booked 4-5 rooms in the Hotel Hill Pride for 11-12th June,2012 and travelled with the extended Family to celebrate a very special occassion- and reach the Hotel at about 4.00 p.m on 11th after having a lunch at Haveli Resturant in Dharampur-Kasuali crossing.The Hotel is located few kms before Kasauli and the area around the Hotel is very peaceful and wonderful. Quality of service was good and the staff was extremely cooperative and flexible- and made some real quick arrangements for our small party in the lawn. the lawn with swings, slide and indoor game room is an ideal place for kids. kids did not want to come back. All together- a lovely experience. I would have given it an excellent rating. This place has given some great memorable moments.
Best Experience: As, we were celebrating the birthday of my daughter in the lawn and Hotel lawn is well connected with the speakers but we were not aware of the same,So,as soon as my daughter started to cut her birthday cake, suddenly the hotel staff switch on the speakers of the lawn with a beautiful song" Baar baar din ye aaye, Tu jiye hazaaron saal, ye meri hai aarzoo. Happy Birthday to you....
We got the room with great difficulty as whole of the kasauli was packed. As it was our anniversary we felt so delighted to have a room here. we rate the services Ok as compared to their rates. we got a standard room for 4200rs as we didnt hav any other option. Hotel is clean & hygienic. View is good. but they should keep their rates affordable.
Best Experience: We were delighted to at least have a room here. It saved our anniversary. We liked dinning in their restaurant. We loved the cool breeze in the open area there.
very neat and clean place with a very well mantained front lawn,a rarity in the hills. courteous and friendly staff .spent a wonderful 3 days with good and sumptious food to whet your appetite.
Best Experience: On day one complained about the tea getting cold while reaching the room ,from next time the staff made sure that the cups were filled with steaming hot water to make sure that the tea doesn't become cold on being poured in the cold cups.
Overall it was good experience staying in Hills Pride. It was a short trip (Kasauli I would suggest is suitable for weekend getaways, except if you are a camper). The staff was courteous and took good care of the guests. I would certainly like to give them more business in future [even more if they give some discount :) ]
Best Experience: The best thing about the resort was the music they played. They had speakers all around in the lawn and their taste for music matched a lot with that of mine. They played bhajans, gurbani etc in the morning and nice ghazals in the evening till late (icing on the cake for those who wish to raise a toast in the evenings
Worst Experience: the almirah in the room was in the darkest corner with no lights around. Troubled in taking out stuff from there.
The hotel was located at a good place and very convenient for travelling. The appearance of the hotel was beautiful and staff members in the hotel were very good and friendly in behaviour. The room allotted to me was spacious and well maintained with all the needful amenities and food served was continental which was superb in taste. The hotel has some activity which was quite enjoyable and destination was awesome to visit for adventure and relaxation. The hotel was fantastic in overall services and the budget was reasonable to spend.
Are you a travel agent?
Become a part of our growing Travel Partner Platform. You can get high quality Kasauli travel leads and help our travellers book Kasauli holiday packages. Join now!