In Three-starr hotels, below are some necessary conditions that should be applied:-
At least 50% rooms should have Air-Conditioners.
Minimum size of bathrooms should be 36 square feet.
One multi-cuisine restaurant cum coffee shop open from 7 a.m. to 11 p.m. and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 40%.
Percentage of skilled staff should be minimum 30%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), staff locker rooms and dining area are mandatory.
Paid transportation on call - guest should be able to travel from hotel.
Newspapers should be available in the lounge
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is mandatory. Three-starr category hotels may go through a telephone exchange.
It was an excellent hotel. The room was good in the hotel. Garden was no available at the hotel. The behaviour of receptionist was good and friendly. The allotted room was spacious and clean. AC and TV were provided in the room. WiFi facility was not provided in the room. I didn't taste food room the hotel. The activity was not conducted by the hotel. The hotel destination was nice. I had visited this hotel with my family. I would suggest this hotel to improve the room.
The destination of the hotel was good. The appearance of the hotel was good. The staff were well behaved in the hotel. The overall service of the hotel was good. The check-in and check-out was done on time at the hotel. The provided room was very good at the hotel. The parking place was available at the hotel. The food was very good at the hotel. I had visited this hotel with my family.
I had visited this hotel for relaxation purpose. The variety of food was provided by the hotel. The hotel was value for money. The check in and checkout process was done on time. The allotted room was spacious with clean. The appearance of the hotel was nice. The activity was not arranged by the hotel. The WiFi connection was available in the room.
I travelled to Shining Star Resort to Khajjiar. The stay was in the month of June 2016. There was no delay in check-in and check-out process. Service was friendly and helpful in the resort. The room allotted to me was spacious, clean and amenities were there. I ate complimentary breakfast was good in the resort. Overall, experience was good.
I had visited this hotel with my family for personal purpose. The service was good in the hotel. The food quality was not good in the hotel. The location of the hotel was excellent. The appearance of the hotel was very good. The room allotted to me was spacious quite neat and clean. There was no delay in check in and checkout process. I would suggest this hotel to improve food quality and housekeeping.
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