The hotel was located near to the city. The hotel had not provided pickup and drop service. The ambiance at the hotel was clean and tidy. The interior and exterior of the hotel was clean and well decorated. The staffs at the hotel were kind and frank. The check in and checkout procedure was done on time. The room which they allocated to me was spacious and clean. The bathroom was big and tidy. All the amenities in the room like AC, TV, refrigerator, etc. were functioning properly. The hot and cold water facility was provided by the hotel. The laundry service was there at the hotel. The Wi-Fi facility was not provided by the hotel. I had seen a lake view from my room. The food which they prepared for me was delicious and the quality was better. There were variety of food was served at the hotel. The activities like swimming pool, gym, spa, etc. were not conducted by the hotel. The experience at the hotel was very nice and value for money. I would like to visit this hotel again. I would like to recommend this hotel for other travellers.
We have enjoyed with your Hotel Grand Palace. Its a nice place to stay and we like the room environments also. But, we have two more small corrections with your servicing. One is room heater, if we book any room you must provide room heater by default. Its doesn't matter that we are using or not but it should be in room without asking us and you have charged good enough only from us. So you may avoid separate charge and separate permission to give a room heater. And second correction is hot water, we want you to provide hot water for the whole day. Except these services we happily stayed with your Grand Palace. Thanks.
Well-maintained rooms with cooperative staff and service
The hotel was conveniently located and it was within city. There were many shops in the surroundings of the hotel. The behaviour of the staff in the hotel was friendly and cooperative. The external appearance was good but the interior of the hotel was not that good. There were no delay in check-in and check-out process. The room in the hotel was spacious, neat and clean, they provided all amenities in working condition but the TV remote was not working and there was mountain view from the room. They provide hot water facility on time basis. They provide good quality food in both veg and non-veg. There were activities and gym facility in the hotel but I did not utilize it. The management also arranged for sightseeing trip and it was good. The hotel was value for money and I will recommend other travellers.
I had stayed with my family at Hotel Grand Palace for five nights during the month of May 2014. This was the second visit to the hotel after a period of almost 10 years. So I know what to expect from the hotel The Good things:. The hotel still looks the same as it was 10 years ago and that is good . The courtesy extended by the hotel staff is good and my stay was pleasant. There is not much of options for food during the 'season'. They serve buffet during the 'season' time and switch to a la carte during the 'off-season'. But the food is good in both quality and taste. Infact, I felt that buffet method is better during the 'season' time because it reduces the turn-around time at the dining tables and one can spend time at the outdoors rather idling time at the dining if it were a la carte The staff even packed dinner for us during my return trip via road. The food and packing (with sufficient paper plates and tissue paper) was good and that is one example. During my visit, there was water scarcity in and around Kodaikanal (most of the hotels depend upon water tankers) and many hotels faced water shortage when the unauthorized water tankers were seized. Fortunately there was not any problem at Grand Palace Things to improve:. They have to surely think upon providing free WiFi connection. Though it is good to be disconnected from internet, office mails etc. Still it might be useful to address any exigencies . TV remote controls in cottage rooms were not working correctly To conclude this is one decent hotel and worth the money spent. Would I think of staying at Grand Palace if I visit Kodaikanal . I think yes . And it might be during an off-season
The location of the hotel was good. The appearance of the hotel was good. The check-in and check-out was not delayed. The overall service of the hotel was good. The room was clean and neat. The food was nice with quality and quantity. I don't have any suggestion for this hotel. I had visited this hotel with my family for holiday trip. I would suggest this hotel to improve their lighting.
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