In Five-star hotels, below are some necessary conditions that should be applied:-
All rooms (100%) should have Air-Conditioners
Suites - Minimum 2% of room block with a minimum of 1
Minimum size of bathrooms should be 45 square feet
Some rooms should have bathtubs
Hair Dryers should be available in rooms
Safe keeping should be available in rooms
Minibar / Fridge is mandatory in rooms
Heating and cooling to be provided in public areas and temperature should be between 20 to 28 degree celsius
Grade A cities:
One multi-cuisine restaurant-cum-24 hr coffee shop / all day diner, one specialty restaurant and 24 hr room service.
Grade B cities:
One multi-cuisine restaurant-cum-coffee shop open from 7 a.m. to 11 p.m., one speciality restaurant and 24 hr room service.
Note: The Ministry of Tourism may review and revise the cities falling under the Grade 'A' & Grade 'B' from time to time.
Grade A: Delhi*, Mumbai, Kolkata, Chennai, Bangalore, Pune, Hyderabad/ Secunderabad.
*Delhi would include the hotels falling in Gurgaon, Faridabad, Ghaziabad, NOIDA and Greater NOIDA.
Grade B: Cities in the rest of the country excluding Grade 'A' cities.
There should be a bar present at the hotel premises.
In the kitchen, wet garbage area to be air-conditioned.
Percentage of supervisory staff should be minimum 80% and hotels of Five-star category should have formally qualified Heads of Departments.
Percentage of skilled staff should be minimum 60%. The supervisory or the skilled staff may have training or skill certification as follows:
i. Degree / diploma from Central or state IHM's / FCI's or from NCHMCT affiliated IHM's or from other reputed Hospitality schools.
ii. Skill training certificate issued under the guidelines and scheme of the Ministry of Tourism.
Staff restrooms (Separate for male and female employees with bunk beds, well-lighted and ventilated), Staff locker rooms and dining area are mandatory.
Inhouse Dry- cleaning / Laundry services are mandatory.
Iron and Iron Board should be available in the room.
Paid Transportation on call - Guest should be able to travel from hotel.
Shoe cleaning service facility to be provided for in house guests.
Newspapers should be available in the rooms.
Shop / kiosk - Five-star hotels to have one utility and one souvenir shop. 4 Star to have
minimum one utility shop.
There should be bookshop available.
For Five-star category, it would be 'Necessary' to have an X-Ray Machine at the guest entrance for screening of baggage. Manual checks may be conducted for staff and suppliers at designated entry points
There should be Under belly scanners to screen vehicles.
Each bedroom door fitted with lock and key, viewport / peephole & internal securing device. A safety chain / wishbone latch is acceptable in place of viewport / peephole.
A telephone for incoming & outgoing calls in the room is Mandatory. Five-star hotels should have direct dialing and STD/ ISD facilities.
In room internet connection / dataport is mandatory in Five-star hotels and there should be Wi- Fi wherever possible.
There should be a business center for business meetings. This should be a dedicated area.
(This provision may be relaxed for resort destinations, tourist and pilgrimage centres).
Swimming pool is mandatory for Five-star hotels. This can be relaxed for hill destinations. Mandatory that trained Lifeguard to be available. Board containing do’s & dont's, no diving sign, pool depth etc. should be displayed at a strategic location in the pool area.
Conference Facilities are mandatory for Five-star hotels
I am going to hotel for a marriage and I went there for some other functions. The Quilon Beach Hotel & Convention Center is located at Kollam, facing Arabian Sea and the Backwaters. My overall experience is very good it is one of the best hotel in the kollam. The luxurious hotel offers spa facility. It has good seating arrangements in function hall and good air conditioning (no suffocation). Service offer by them are good but behavior of staff not at all excellent but above average. Any types of food items are available according to order in the restaurant. It is best for special sea foods. Large pool at the top of the pool. Hotel Quilon Beach offers free parking on site and baggage storage at the 24-hour front desk. For recreation, guests can enjoy a wide range of treatment at the spa and wellness club or work out at the fitness center. The hotel's restaurant serves local and international cuisine. Other dining options include a pastry shop and a bar. The Fragrant Nature Retreat & Resorts is a 1. 5-hour drive from Trivandrum International Airport.
Very courteous staff and management. Quick check-in and arranging facilities like boating. The stay at the floating cottage was excellent with the view of sunrise and Chinese fishing nets. The speedboat trip to the estuary was really good with a surprise show of dolphins at Neendakara. The cruise boat trip to Munroe island provided us an opportunity to experience the local cuisine and custom.
What I have to say about my experience there is no words for it. It feels like you are selected as lucky fortune person to enjoy these amenities. Night dreaming on floating boat is just awesome and afterall resort also have scenic location. Everyone must come there one time for taking the advantage of this location. You can reach that spot by Govt. Ferry also This stop known by Thalakudi jetty 200. From resort & timings are 12 pm & 7 pm from Kollam boat jetty just opposite bus stand & returning timings are 9:45 am & 5 pm.
They are amazing guys. They allowed me almost in the midnight. At the same time they arranged free E-Ticket printout of Indian Railway. They gave me Beach facing room on extreme height. I liked that. Breakfast was very nice. I give them 10/10. I suggest do not run for cheap hotels. Pay little bit more and live like royal.
Excellent location, in front of the lake beautiful cottages, lovely fish food, you ask for it they make at give - wow !! Still I can't forget the taste, mesmerizing cruise trip by resort fantastic experience no words to explain that do it different - enjoy the speed trip on the boat wow great experience. YES I saw plenty of dolphins thanks for madhu the driver very nice fellow and room are well maintained - staff are well trained good keep it up enjoyed all the activities most of the sightseeing places like beach palace wow its worth.